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    Friday, June 26, 2020

    Apple Help I received an email that someone in my family started a 3-day free trial for an app that rolls into an annual subscription. Where can I cancel it?

    Apple Help I received an email that someone in my family started a 3-day free trial for an app that rolls into an annual subscription. Where can I cancel it?


    I received an email that someone in my family started a 3-day free trial for an app that rolls into an annual subscription. Where can I cancel it?

    Posted: 26 Jun 2020 02:36 PM PDT

    I received an email from Apple that someone in my family started a 3-day free trial for an app that rolls into a $106.99 annual subscription. I can't see it at all in my account subscriptions. Where can I cancel it?

    Also, is there any way to make it so I have to approve any such charges? The family member is my dad who is a senior and isn't so tech savvy so this is sure to happen again.

    submitted by /u/Agent_M
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    iMac restarts itself when idle.

    Posted: 26 Jun 2020 09:00 PM PDT

    Edit: Ordered some RAM from OWC, we'll see what happens! Thank you for troubleshooting with me. I will update with my findings.

    All of the hardware is original and I don't really know what else to try, and I can't discern any useful information from the crash report. The weird thing is that this issue has not happened during use. Sometimes I step away for 20 minutes, or 2 hours, and I come back to the login screen and the error message.

    Crash Report: https://gist.github.com/waylorsw2/e3088ceb97ee7f6ac969f2fb8a911dd6

    Steps taken:

    - Genius Bar ran MRi diagnostic tool, passed.

    - Genius Bar ran hard drive diagnostic tool, passed.

    - I erased the drive and reinstalled macOS, persisted

    macOS Catalina Version 10.15.5

    Model: iMac (Retina 5K, 27-inch, Late 2014)

    Model Identifier: iMac15,1

    Processor: 3.5 GHz Quad-Core Intel Core i5

    Graphics: AMD Radeon R9 M290X 2GB

    Storage: 1.12 TB Fusion Drive

    Memory: 8 GB 1600MHz DDR3

    Thoughts?

    submitted by /u/CptnBlue
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    I have resetted my Late 2014 Macbook and now it’s running OS X 9.5.4 for some reason. I cannot upgrade it anymore

    Posted: 26 Jun 2020 08:36 PM PDT

    I have resetted my Late 2014 Macbook and now it's running OS X 9.5.4 for some reason. I cannot upgrade it because when I tried to I need to login with my iCloud but for logging in your iCloud you need to type in a security code however there is no place where I can type in the Security code so I can just not login to iCloud

    submitted by /u/slownburnmoonape
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    bootable usb not showing up tried everything

    Posted: 26 Jun 2020 08:50 AM PDT

    i have 3 imacs 2007+ And i created a bootable usb drive el capitan but its not showing up in startup disk manager. trying to convert yosemite and older os to el capitan. main disk is wiped on one. When I hold option key down on startup it shows up but when i select it and click enter it computer just boots up normally. Will not show up on startup disk manager.

    tried 3-4 times re formatting disk, tried using 2 different disks, both 16gb disks and nothing...

    I followed these directions precisely https://support.apple.com/en-us/HT201372

    who is the genius that can figure it out?

    extra info: macs are unable reinstall via online recovery mode due to "this item is temporarily unavailable" error which supposedly is caused from "resetpassword" command in terminal to bypass passwords to login

    submitted by /u/I-am-ocean
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    AirPods pro not staying in

    Posted: 26 Jun 2020 09:08 AM PDT

    Has anyone had their AirPods pro feel like they are slowly slipping out of their ear. For me, only my left one feels that way. I have tried multiple tips and have seen the same thing. Any advice?

    submitted by /u/kmart570
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    this appears everytime I try to download something, and when I press continue, it takes me to my billing address without any further instructions

    Posted: 26 Jun 2020 12:17 PM PDT

    iphone 11 stuck in reboot loop

    Posted: 26 Jun 2020 11:04 PM PDT

    I need help, my iphone 11 I got 2 months ago randomly turned off this morning and has been stuck in a reboot loop for 14 hours. I tried to hard reboot it, I tried to update and reset it from my computer, and nothing is working. What should I do?

    submitted by /u/snakyman
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    Which devices can I set as the indicator of my location in “Find My”?

    Posted: 26 Jun 2020 06:45 PM PDT

    For example, it doesn't seem to let me set my MacBook as my location, but my iPhone can be. Do iPads, iPod touches, etc. work as the indicator of my location?

    submitted by /u/acwcs
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    Play Apple Music on multiple devices.

    Posted: 26 Jun 2020 10:15 PM PDT

    Hi Apple, if I only subscribe to individual Apple Music subscription, could I play Apple Music on multiple devices(e.g. iPhone and Mac) at the same time.

    submitted by /u/AlfredzzZ
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    can you be logged into two iMessage accounts at the same time?

    Posted: 26 Jun 2020 10:11 PM PDT

    About a year ago, I went through my parents email that was used as the Apple ID to an old iPad I had, I forgot exactly why, maybe to see if I could login to iCloud. I found an email from around 2014 saying that my iMessage was signed into on another iPad.

    The name on the iPad wasn't a full name, but it definitely seemed like my friends iPad due to their first name and last initial being there, plus some emojis I believe they would have used . I did not remember ever signing into another iPad, but then again this was occurred so many years prior. I asked my friend if the name of the iPad sounded like the one she had, (hers was for school), she said it sounded familiar, but she also didn't remember me ever putting in my Apple ID for iMessage.

    I feel like it might've just been insignificant at the time, so maybe that's why we can't remember. I just can't think of another person logging in with such a similar name and I don't believe my friend would have known the password without me telling them or putting it in myself.

    They haven't had their iPad for a year due to leaving school and I have not used my iPad in nearly four years, so I'm not concerned about my privacy currently. But since it said I logged into iMessage, instead of iCloud, say if I forgot to logout, they wouldn't be able to see photos or any other data on my device. I'm assuming they would see incoming messages, but would they see my replies? Also, can you even be logged into two iMessage accounts at the same time, if not, would one log out and you would have to manually sign in again?

    submitted by /u/SadChampion4970
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    I am having problem with my iPhone and Mac connection

    Posted: 26 Jun 2020 10:05 PM PDT

    So 2 days ago I reset and put in recovery mode on my iPhone to clear cache and downgrade from iOS 14,I downloaded all the apps on my iPhone and then I connected my Apple charger to my MacBook and would show my iPhone on finder or Apple Music.I know my cable works because there is no tear and is the official apple charger.Also my phone was charging showing connection wasn't the issue.I restarted both devices and didn't show up again.Can someone help me fix this issue and thanks

    submitted by /u/Opwolfee16
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    External monitor speakers not working with MacBook Pro

    Posted: 26 Jun 2020 10:03 PM PDT

    I just set up my MacBook Pro to use an external monitor. The image shows up and works great but I can't get the speakers to work.

    I have checked the volume on the monitor and the MacBook. I've unplugged the cables and restarted both the MacBook and external monitor.

    While in the sound settings it shows the monitor with two outputs but says "display port" and does not seem to support audio.

    I've checked the midi settings and it has the monitor as the default external audio source but won't let me configure anything.

    I have the MacBook hooked up to the external monitor via a usb-c to HDMI cable and the cable box states it supports display and audio functions.

    Anyone have any ideas? Any help is appreciated!

    Devices:

    Mid-2018 15.4-inch MacBook Pro 2.6GHz 6-core Intel Core i7 with Retina display

    Software is up to date with current Apple Mac OS

    Monitor: Samsung UR55 28" IPS 4K UHD

    submitted by /u/thumper2724
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    help migrating MacBook Air 2011 data to MacBook Pro early 2015

    Posted: 26 Jun 2020 09:45 PM PDT

    A friend has come to me with the following issue:

    He uploaded his entire system to an external hard drive, and then he used Disk Utility to delete everything from his MacBook Air 2011 (I don't know why he did this). I am not certain of the operating system he was using, but I'm pretty sure it was not the newest Mac OS.

    Now, he is attempting to upload everything from the external hard drive to a MacBook Pro early 2015 model. We have used disk utility to delete everything from the hard drive, we have reinstalled Catalina OS, and now we are attempting to reinstall everything from his old computer (via the hard drive) to the 2015 MacBook Pro. However, most of the files are not transferring. Can someone please help me with this issue? Thank you!

    submitted by /u/Notdavidblaine
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    Trapped in Guided Access (iPad Mini 4)

    Posted: 26 Jun 2020 09:40 PM PDT

    I was in Photos on my iPad Mini 4 today. Spotify was playing music in the background to my Bluetooth headphones. I accidentally activated Guided Access via my AssistiveTouch button. I use AssistiveTouch because the Home button on my device does not work.

    I tried to triple-tap it to get out like I usually do, but the AssistiveTouch button is faded and doesn't work as well. I cannot interact with the screen nor Touch ID, and I have tried using the power button to restart but that brings up the message "Guided Access is enabled. Triple-click the home button or use Touch ID to exit," which I can't do.

    Nothing seems to work. I'm finally resorting to Reddit because I really depend on my iPad for graphic design and video editing. Any help/suggestions are appreciated! Thank you!

    submitted by /u/VerbalPyro
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    Do you prefer using 4k monitor of full-HD monitor to use with MBP 16inch retina?

    Posted: 26 Jun 2020 09:26 PM PDT

    I'm a software engineer and am planning to buy a monitor to use with my work laptop - macbook pro 2019, 16 inch, retina display.

    Usage - programming, chrome, watching videos on youtube, mostly 1080p

    Why monitor? To maintain a safe distance between eyes and the screen. Laptop screen tends to come very close to the eyes.

    Dilemma1080p (full-HD, HDMI) monitors are way cheaper than 4k (type-C) monitors. Is it worth investing this much money given my requirements?

    One thing that I doubt that I would end up using laptop screen itself because the display quality of retina display is superior to FHD monitors.

    Eg. this FHD 24' dell monitor costs 14k INR - https://www.amazon.in/Dell-Screen-LED-Lit-Monitor-P2419H/dp/B07F8XZN69

    this 24' FHD LG monitor costs 10k INR - https://www.amazon.in/LG-inch-60-96-Gaming-Monitor/dp/B06XDY3SJF

    this 24' 4k LG monitor costs 25k - https://www.amazon.in/LG-inch-60-45-Gaming-Monitor/dp/B06Y143T4D

    submitted by /u/yotegixiga
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    Buy 2020 MacBook Pro now or wait for ARM?

    Posted: 26 Jun 2020 05:22 PM PDT

    Hey all, my 2014 MacBook Pro is dying after I dropped it a couple of months ago. I am so close to buying a 2020 MacBook Pro (16 gb ram) but just thought I'd ask if anyone recommends holding off until the ARM models? If I buy now, it will be at least 3 years before I upgrade, will I be staring at the ARM models for 2.5 years wishing I had one? Some people have said there will be a transition period anyway.

    submitted by /u/T_Williamson
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    Can macbook pro (2015) handles 2 monitors at different resolutions?

    Posted: 26 Jun 2020 08:28 PM PDT

    Hello! I'm planning to get a second monitor but don't have the budget to get another 4k monitor. So I might pick up a normal 1080p monitor. Can macbook pro handles 2 different monitor with different resolutions (4k and 1080p) and still maintain smooth/correct icons and text size dimensions (i.e no distinction when looking at same icons/texts in both monitors)?

    Thanks for the help!

    submitted by /u/eiztudn
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    Does anyone else find iCloud Keychain completely unusable?

    Posted: 26 Jun 2020 04:39 PM PDT

    The problems I encounter regularly:

    1. Can't see the automatically-created passwords

    2. Can't change the automatically-create passwords

    3. Auto-populates the wrong fields and won't allow any changes, thus requiring a manually-created password

    4. Doesn't automatically save passwords (and, since I can't see the password, I can't manually save them either)

    How does anyone use it at all?

    submitted by /u/Gooby_3
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    My 1st generation airpods connect while in the case, but not when I put them in my ear.

    Posted: 26 Jun 2020 04:39 PM PDT

    I look in the bluetooth section in settings, and the pods can connect there, but when I take one out to go in my ear it changes to "not connected". They don't play sound while "connected" in the case either. I can answer more questions in the comments it y'all have any, but I haven't seen any tips with this issue and was wondering if I could get some troubleshooting help.

    submitted by /u/I-need-printing-help
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    using Mac running target disk mode as an external virtual disk drive

    Posted: 26 Jun 2020 04:37 PM PDT

    Im trying to install Mac OS X 10.3 on an old iMac I have but the dvd I burned doesn't work, I think it got corrupted or something. Can I somehow make a Mac that's plugged into the one im trying to install Mac OS on think that its a virtual disk drive? I can't use the disk images if they're on the computer because installing this requires the computer to still be reading the disk image and it can't read it because it has to restart to install it. if anyone can help or even understand what im trying to say that would be great.

    submitted by /u/JCRGH2
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    Screen brightening and dimming randomly?

    Posted: 26 Jun 2020 08:09 PM PDT

    I know this has been discussed a thousand times before but I haven't been able to find any solutions for my particular issue.

    I have an iPhone SE 1st generation and I've not had this problem up until now (or I may not have caught it before now) and it has been driving me crazy.

    Whenever I watch a video, especially a dark one, my iPhone's screen will brighten and dim randomly. For example, I have been watching a show on Netflix that has a lot of dark night scenes. I'm watching at 0% brightness and all the sudden the brightness jumps up like crazy! Then it slowly slowly dims back down then it jumps up again! It's pissing me off cause it is totally distracting.

    I do not have auto-brightness on, I don't have auto-lock on, I don't have low power mode on, I don't have reduce white point on, and my brightness isn't fluctuating outside of video apps like YouTube and the like.

    Can someone help me out here??

    Specifics: • Model: iPhone SE 1st Generation • Version: iOS 13.5.1 • No screenshots available (because it's a dimming issue) • No crash reports available (because nothing is crashing)

    submitted by /u/angrysnort
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    Notifications stop coming in during the day

    Posted: 26 Jun 2020 08:07 PM PDT

    Is there some sort of setting that blocks notifications from making sounds? The ones I know of look good to me. This happens after I come home from work sometime. During the day I use headphones and I have an Apple Watch series 5. They come thru all day, thru the headphones and on the watch. Then I get home from work, and nothing. Not to the watch and no sounds from the phone.

    submitted by /u/orbowler
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    I plugged my iPhone to electricity when I went to bed at Night, and unplugged when got up in the morning. Did I do wrongly?

    Posted: 26 Jun 2020 07:21 PM PDT

    Can I reset my MacBook without losing personal files?

    Posted: 26 Jun 2020 07:03 PM PDT

    I got this MacBook Pro second hand. It is an older machine and it is running OS X El Capitan 10.11.6

    Boot ROM versison is: MBP51.007E.B06

    Since this was my first Mac, I learned a lot of things with my time on it. As soon as I got it, I didn't know how to make a bootable USB for formatting the system, now I have one.

    It took me a long time to figure things out which in turn made me save a lot of stuff on the system. I now have two Hard Drives installed and they are full of important documents and programs.

    Although, I still think it's important to reset it, given recent problems with permissions. Is there a way of reinstalling the system without losing my files and programs? If not, can I save them all to the secondary HDD for them to be safe?

    submitted by /u/Oh_Shiiiit
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    Official Apple hdmi adapter issue

    Posted: 26 Jun 2020 07:03 PM PDT

    I am using an iPhone 8+ with the Apple hdmi adapter hooked to my tv I keep having issues while watching Disney+ with a message that pops up saying hdcp error. Anyway to fix this or over ride this function. I currently have no internet and was using this as a workaround to get some entertainment for the kids

    submitted by /u/saltedredbeard
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