Apple Daily Tech Support Thread - [January 09] |
- Daily Tech Support Thread - [January 09]
- Throwback Thursday: Meet the predecessor of the iPhone - the Rokr E1, the original iTunes Phone
- Future iPhones may act as emergency beacons even without cell service
- On this day in 2007: iPhone unveiled
- Apple accused of stealing Masimo trade secrets for Apple Watch health features
- Future Apple Pencil may feature full touch-sensitive controls
- iPhone Hits Double-Digit Growth in China, Official Data Show
- Apple Customer Relations turned around a frustrating experience.
- Tim Cook getting award for Apple's 40 years of investment in Ireland
- In a desperate bid to stay relevant in 2020's geopolitical upheaval, N. Korea upgrades its Apple Jeus macOS malware
- Donate to Australian bushfire relief through iTunes: 100% of your contribution goes to the American Red Cross’ relief efforts
| Daily Tech Support Thread - [January 09] Posted: 09 Jan 2020 07:08 AM PST Welcome to the daily Tech Support thread for /r/Apple. Have a question you need answered? Ask away! Please remember to adhere to our rules, which can be found in the sidebar. On mobile? Here is a screenshot with our rules. Join our Discord and IRC chat rooms for support: Note: Comments are sorted by /new for your convenience Here is an archive of all previous "Tech Support" threads. This is best viewed on a browser. If on mobile, type on the searchbar [title:"Daily Tech Support Thread" author:"AutoModerator"] (without the brackets, and including the quotation marks around the title and author.) [link] [comments]  | ||
| Throwback Thursday: Meet the predecessor of the iPhone - the Rokr E1, the original iTunes Phone Posted: 09 Jan 2020 05:50 PM PST
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| Future iPhones may act as emergency beacons even without cell service Posted: 09 Jan 2020 05:49 AM PST
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| On this day in 2007: iPhone unveiled Posted: 09 Jan 2020 07:35 AM PST
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| Apple accused of stealing Masimo trade secrets for Apple Watch health features Posted: 09 Jan 2020 03:21 PM PST
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| Future Apple Pencil may feature full touch-sensitive controls Posted: 09 Jan 2020 09:36 AM PST
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| iPhone Hits Double-Digit Growth in China, Official Data Show Posted: 09 Jan 2020 04:37 AM PST
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| Apple Customer Relations turned around a frustrating experience. Posted: 09 Jan 2020 07:14 PM PST I recently received a hand-me-down 2015 MacBook 12" from my father after helping him with some tech issues with his other computer. He offered it up not really knowing if it was worth keeping and I happily accepted it. I noticed after taking it home that it had some minor cosmetic issues and a small bend on the top case at the upper right corner. The bottom was not sitting flush anymore (but wasn't horribly ajar) and at first I was worried it was a bloated battery but it turned out that the top case was just bent. I installed a fresh version of Catalina and began setting up the MacBook when I noticed that the battery life was pretty bad. It turned out that he had stopped using the machine because of the battery in the first place, he'd been quoted some ridiculous price (by the Geek Squad no less) and had just purchased a new work laptop because it seemed easier. I figured it would be worth the $200 quoted on the Apple Repair page seeing as I had no other skin in the game for this particular machine. I booked my appointment, took it in and spoke to a tech who said it would be sent out for repair with a quote of $200. He mentioned the dents and scratches on the top case and I replied that I wasn't really worried about the cosmetic damage to the laptop as it was not having a negative impact on performance. He stated that most of the time the top case is just replaced with new batteries attached so I'd very likely get most of that repaired for free. I thanked him for his time and took off. This morning I received an email from Apple with a new quote of $475 dollars for repair of my MacBook. I called and spoke with a technical support specialist who advised me that Apple would only perform total repairs and not partial repairs. I let the tech know that the technician I spoke with in person told me that most battery replacements came with a complete top case replacement because the batteries were glued in and it was just easier for Apple, and never once mentioned that I would be on the hook for more repair fees. I also told him I was not worried about the cosmetic issues, or even upset about the cost, but the fact that I had been told incorrect information in the first place. He apologized and said I could pay the new quote and have my MacBook repaired or have the computer shipped back as is. I asked to speak to his direct supervisor, to which he told me he was a Senior Technical Support team member. I then asked to be transferred to someone else, and eventually he got me in contact with Customer Relations. After explaining my issues with the Customer Relations employee I was put on hold for a few minutes, she checked to see what options were available to help me. In the end she was able to waive the top case repair fee because I had been given incorrect information at the start of the whole process. During the first part of this whole thing I was wondering if continuing to be an Apple customer was worth it with that level of support, and in the end I have found that they continue to provide quality service when you need it. [link] [comments]  | ||
| Tim Cook getting award for Apple's 40 years of investment in Ireland Posted: 09 Jan 2020 05:49 AM PST
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| Posted: 09 Jan 2020 03:55 AM PST
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| Posted: 10 Jan 2020 02:35 AM PST |
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