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    Monday, September 23, 2019

    Apple Daily Tech Support Thread - [September 22]

    Apple Daily Tech Support Thread - [September 22]


    Daily Tech Support Thread - [September 22]

    Posted: 22 Sep 2019 08:08 AM PDT

    Welcome to the daily Tech Support thread for /r/Apple.

    Have a question you need answered? Ask away! Please remember to adhere to our rules, which can be found in the sidebar. On mobile? Here is a screenshot with our rules.

    Join our Discord and IRC chat rooms for support:

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    Note: Comments are sorted by /new for your convenience

    Here is an archive of all previous "Tech Support" threads. This is best viewed on a browser. If on mobile, type on the searchbar [title:"Daily Tech Support Thread" author:"AutoModerator"] (without the brackets, and including the quotation marks around the title and author.)

    submitted by /u/AutoModerator
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    Shortcuts Sunday - [September 22]

    Posted: 22 Sep 2019 06:09 AM PDT

    Hello /r/Apple, and welcome to "Shortcuts Sunday".

    The "Shortcuts Sunday" thread is your place to share your Shortcuts with the /r/Apple community.

    To share your Shortcut:

    1. Open the Shortcuts app
    2. Tap the "..." button next to the shortcut you will be sharing
    3. Tap the "Share" icon
    4. Finally, tap the "Copy iCloud link" icon and paste it to your comment.

    When sharing your shortcuts, please add a brief description of what your shortcut does and how it is useful. Bonus points if you can include a screen record of the shortcut in action.

    Don't forget to visit the /r/shortcuts subreddit for more information, guides, and shortcuts!

    submitted by /u/AutoModerator
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    Pro tip: Sharing Between PC and iOS using SMB and Files app.

    Posted: 22 Sep 2019 11:43 PM PDT

    Pro Tip: In iOS 13 you can now scan documents right inside of the files app.

    Posted: 22 Sep 2019 05:22 AM PDT

    Just scroll up, tap "..." and "Scan document"

    submitted by /u/utruhi
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    StarBoard frameworks on iOS 13 now. StarBoard is Apple’s system shell for stereo augmented reality apps (headset).

    Posted: 23 Sep 2019 01:17 AM PDT

    iOS 13: The Ars Technica review

    Posted: 22 Sep 2019 01:04 PM PDT

    Spokane man says Apple Watch may have saved his dad's life

    Posted: 22 Sep 2019 04:09 PM PDT

    Apple neutered ad blockers in Safari, but unlike Chrome, users didn't say a thing.

    Posted: 22 Sep 2019 10:15 AM PDT

    Underrated new feature: searching in the Messages app

    Posted: 22 Sep 2019 01:55 PM PDT

    Using the search function in the messages app is SO nice now compared to before. I'm pretty sure it used to just look for words that you've sent in a text before, and not necessarily even a specific contact if you were to search that contact's name. Now, it has recently texted contacts up top, and separate sections for links, photos, locations, and attachments, which is AMAZING. The attachments part was impressive. It'll also now actually search through contacts when you type someone's name. It just looks so clean too.

    I love that we're still finding new improvements in the OS. I looked through the iOS 13 page on the website and it's not even mentioned I don't think. The update is much more impressive than I originally had anticipated.

    submitted by /u/bigaphel
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    Pro-tip: If you 3D Touch the scroll bar, you can move it up and down for fast scrolling.

    Posted: 22 Sep 2019 12:17 PM PDT

    Updated iCloud.com is live.

    Posted: 22 Sep 2019 10:40 AM PDT

    New look is live for me. The best part, it actually remembered me.

    submitted by /u/BigBillKaosReturns
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    Writing a File Monitor with Apple's Endpoint Security Framework

    Posted: 23 Sep 2019 04:38 AM PDT

    I just want to give a shoutout to the amazing voice control feature in accessibility

    Posted: 22 Sep 2019 02:15 PM PDT

    I've been reading a lot of the recent posts about all the great features and articles with hidden features people might've missed. I'd like to just give a little reminder to this great piece of ios13.

    I've been using it to control all aspects of the phone and using it when I'm working out. Especially on my rower where you can't really navigate or reach the phone without stopping.

    I don't have CarPlay in my car but I can command the phone by voice and numbers and never touch my phone.

    I'm sure as I learn all the features and commands this will become even more useful and powerful.

    For people who have trouble or are restricted on what they can control via the iphone I can totally see this being a life changing tool.

    submitted by /u/Nicenightforawalk01
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    Apple AR Headset FOV, Codename, and Stereoscopic Rendering Mode Reportedly Found in iOS 13.1

    Posted: 22 Sep 2019 07:44 AM PDT

    System Status-Issues found with Icloud

    Posted: 22 Sep 2019 09:43 PM PDT

    Individuals are reporting problems with Icloud services such as photos, backups, mail and more. I have been having problems myself logging in to Icloud, at the time of this post Apple is now aware of the issues and are investigating.

    Current System Status

    **EDIT** Apple States that these issues have been resolved as of 1:07 AM EST

    this however is the second time in 48 hours that this has happened so hopefully everything stays resolved for now :)

    submitted by /u/killjoy64
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    iPhone 11 Pro vs Note10+ night mode comparison.

    Posted: 22 Sep 2019 02:32 PM PDT

    My Catalina Nightmare and The Apple Support Staff Who Saved Me

    Posted: 22 Sep 2019 11:28 AM PDT

    This is a warning to anybody who is thinking about installing the Catalina beta, particularly on an older Mac... BACK UP YOUR STUFF. Thankfully, I did and iCloud saved me with the vast majority of my files. There were a few that I had to recover from my Time Machine backup but all is well now. So how did this nightmare start?

    Welcome to my 5 part saga...

    Part 1

    Being the nerd that I am, I decide to take a look at the macOS Catalina beta and thought it would be fun to install to see what's going to be coming up soon for myself. Now, I do this every year with every new version of macOS and I have never had an installation issue. So I just set it to install and left it to do its thing. I went to get some groceries and I came back a couple of hours later to notice that the progress bar was stuck at about 90% with nothing much going on. So I forced a restart and waited. The same thing happened. I tried a third time, still no luck. So I started to panic and I was wondering when the last Time Machine back up was. Fortunately, I'd done one the day before whilst I was half asleep so I calmed down a little and called Apple Support.

    Part 2

    I spoke to a very nice lady from Ireland called Julie who helped me sort out what the hell was going on. We booted into Recovery Mode and tried to get the beta to install again. Nothing happened. We tried Internet Recovery Mode and still, it wouldn't install. At this point, we agreed I should give up and downgrade to Mojave, so we fired up Internet Recovery Mode and tried to get it to revert back to Mojave and that's when things got weird. Macintosh HD also had a friend that we didn't know about, Macintosh HD - Data. After several minutes of us wondering why this was on the system, we just carried on and installed Mojave on to the regular Macintosh HD disk. And whatdoyaknow, it STILL didn't work. So now we had a problem on our hands. Through a series of workarounds, we finally got Mojave to install and Julie told me I would be able to restore my Time Machine backup. She then left with me some instructions as to what to do when it finally installed and hung up. Call duration 2 hours, 18 minutes and 34 seconds. She was amazing and I thank her for everything she did. However, what she wasn't to know is that my Time Machine backup wouldn't restore., due to a lack of free space. I start to panic again.

    Part 3

    It was 11pm now and Apple Support was closed, so I had to use their Live Chat system instead which was fine, though a bit slow with responses. A guy called Daniel told me that I would be able to set up the system as new and then let iCloud do most of the work, with Migration Assistant filling in the gaps.

    The same issue occurred as before, only this time Migration Assistant said it wouldn't be able to do it and asked me to uncheck some of the files to make it work. I unchecked everything I could, yet it still said there wasn't enough free space. I gave up and decided it would be better just to sort it out in the morning. I finally went to bed just after 2:15am.

    Part 4

    I woke up this morning with my Mac having downloaded some iCloud files in the background overnight and I had the majority of my stuff there but I still wanted to know what was up with this extra volume on the disk and I wanted to be able to restore some of my previous settings etc. I actually found it was easier to manually re-download a lot of my apps, not that I had many anyway, only about a dozen or so 3rd party apps. I call Apple Support again and got through to this wonderful lady called Moira.

    She did Screen Sharing with me and worked out what the problem was that was preventing me from going through with the Migration Assistant; Macintosh HD - Data.

    60.67GB of my 128GB SSD was taken up by this strange volume, which I never made and I never remember anybody else making. Moira then told me that it must have been made at some point so we clicked Get Info and it showed it was made in November 2015. Now, I remembered something happened with my Mac back then, but I couldn't remember exactly what it was.

    And then it clicked... that data recovery guy.

    At the time, I didn't have my external hard drive for Time Machine backups, and I unfortunately deleted a very important file which I desperately needed. I also didn't have documents in the cloud on either. In the end, mum hired a guy to come over and try to get him to recover the data. It was a long shot but we wanted to try. In the end, it was fruitless. But as part of the process, he created this extra volume on the disk, which just never got deleted. I also bought an external HDD after that experience.

    Moira and I combed through everything on this extra volume and transferred over everything that we needed. She then told me to back up again on Time Machine but it would take some time so she advised me to call back later. Call duration, 1 hour, 56 minutes and 14 seconds. 45.8GB backed up and just under 2 hours later, I called Apple Support again.

    Part 5

    This was the final call and I get put through to a Senior Advisor called Adam who coached me through what to do and was very helpful in explaining why data recovery people create partitions / volumes to find corrupted data and through Recovery Mode, we finally deleted Macintosh HD - Data for good. Nuked that dead weight of 64+GB. A restart and a few system tweaks here and there, and my Mac was finally running as normal again. 24 hours of hell and stress, all because Catalina didn't like me, it seems.

    The moral of the story is that iCloud saved me and my Time Machine backup proved useful in saving me from potential disaster, though I didn't need that backup in the end really, aside from copying over some files manually. But above all else, being able to get this level of tech support for FREE really is something I can't get over. I was honestly expecting that I'd screwed up the disk so bad when the 4th attempt at installation didn't work that I'd have to send it off to Apple and it would cost me money I don't have.

    But nope, these people all helped me and kept excellent logs of everything. I have come away from this experience a little more weary of macOS betas, but I did get over 60GB of internal storage freed up in the process. Every (i)Cloud, a silver lining.

    Apple Support Ireland, you're all amazing. I can't thank you enough!

    submitted by /u/leah_amelia
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