• Breaking News

    Friday, January 15, 2021

    Home Unlabelled Apple Netflix reportedly testing AirPods spatial audio support - 9to5Mac

    Apple Netflix reportedly testing AirPods spatial audio support - 9to5Mac

    January 15, 2021

    Apple Netflix reportedly testing AirPods spatial audio support - 9to5Mac

    Netflix reportedly testing AirPods spatial audio support - 9to5Mac

    Posted: 14 Jan 2021 12:52 PM PST

    Kuo: New MacBook Pro Models to Feature Flat-Edged Design, MagSafe, No Touch Bar and More Ports

    Posted: 14 Jan 2021 09:34 PM PST

    iOS 14.4 Will Introduce Warning on iPhones With Non-Genuine Cameras

    Posted: 14 Jan 2021 08:40 AM PST

    Apple Plans Upgraded MacBook Pros With Return of Magnetic Charging

    Posted: 14 Jan 2021 11:44 PM PST

    TSMC credited Apple for 14% revenue boost; plans major investments

    Posted: 14 Jan 2021 04:36 AM PST

    Apple's CarKey getting Ultra Wideband tech, BMW among first adopters later this year

    Posted: 14 Jan 2021 07:53 AM PST

    Apple TV+ website gets first UI update since the streaming service launched

    Posted: 14 Jan 2021 02:55 PM PST

    What Happened To Apple’s Customer Support? A tail of a horrible ongoing experience.

    Posted: 14 Jan 2021 08:26 AM PST

    In November of 2020 the new M1 Mac Mini was released. Being a long time Apple user, having several products over the years (Mac Pro, Multiple Mac Minis, Mackbook Pro, Macbook Air, iPads, Phones, Watches, etc...) I was extremely excited to see Apple start using their own chips for the desktops.

    I quickly ordered the 16GB / 256GB version to replace my aging 5,1. Upon arrival I immediately setup it up and was extremely impressed with the performance as I expected I would be. However that excitement quickly turned into frustration as once I had charged and connected my new MagicMouse 2 and AirPods I started having constant issues with bluetooth disconnects.

    Not only could I not reliable use any sound on the new machine (as great at it is, the internal speaker isn't suitable), but it became a frustrating experience to even use the device as the mouse with constantly freezing, skipping around the screen etc... due to the connection issues.

    Knowing from prior experience with issues that Apple has world class support I didn't worry and contacted customer service. After describing my problem they confirmed that it was a known issue and asked if I would be willing to return the device for a replacement so they could further investigate the issue. I was even offered and upgrade to 512GB SSD. Like I said world class customer service.

    That is where things went downhill. After the initial replacement setup the following events have transpired.

      1. The original advisor had to cancel the request a week later because she had not entered the information correctly, no big deal, things happen.
      1. The advisor contacted me again to inform me that they would actually have to put a hold on my card for the replacement before they could ship it. A little annoying but not a huge deal.
      • 3. The advisor contacted me another time to let me know that even though I purchased the Mac Mini with my Apple Card that the hold could not be placed on that card. This is where I really start to get annoyed with the process. I reluctantly put the hold on my card debit card thinking finally I can get this replacement.
      1. After not hearing anything or getting a tracking number for a week I call back and speak with the same advisor. She informs me that are shipping delays are due to the holidays. This is the last time I speak with the advisor.
      1. Over the next several weeks I continue to call into get an update on the status of this replacement. Each time I am informed there is a delay but it should be delivered the next week. (Note: every time I called I had to explain the entire situation in detail every single time (often having to get involved with a new Senior Advisor), the advisors seemingly having no way to look at notes, nor understand the issue and my frustration with the situation. I am feeling at this point that Apple really doesn't care about me as a consumer).
      1. This continues until last week when I call in again. Once again I have to explain in detail what is happening (AFTER the advisor went through several old support cases that had been closed). This advisor explains to me that they don't know why there is a delay but it still has not shipped and has no idea when it would ship. He said I could contact him this week, which I did but could still not get any updates as to the cause of the delay or when I would get a replacement).

    At one point I asked to talk to Customer Service Relations, the advisor spoke to them on my behalf, then told me that I could not talk to them because they could not resolve technical issues.In my opinion it is no longer just a technical issue, but very much a customer relations issue. Ok, I finished that call, and immediately called back and asked specifically to talk to Customer Service Relations, not to resolve the replacement, but to resolve this horrible customer experience I have been having. At that point I was told there was a note on my case (wait they can look up details now???) that instructed advisors to NOT transfer me to Customer Service Relations and just reiterate that there is a delay and they do not know when it will ship.

    I have been a loyal Apple customer for many years because of the stability and reliability of there products, and quick resolution when problems do occur. It allows me to do my work without the need to worry about my hardware or software. If that is no long the case, , I might as well save money and go back to resolving issues on my own on a different platform.

    Apologies for the rant, but this has left a really bad taste in my mouth and makes me want to no longer purchase Apple products.

    submitted by /u/zahnza
    [link] [comments]

    Apple testing vapor chamber thermal tech for next-gen iPhone, Kuo says

    Posted: 14 Jan 2021 10:22 PM PST

    AirPods market share falls, but Apple still well ahead of competitors

    Posted: 14 Jan 2021 08:07 AM PST

    Apple's Music and Podcasts app closer to Windows and Xbox releases, as apps reportedly in internal beta

    Posted: 14 Jan 2021 04:08 PM PST

    Apple's "Privacy Nutrition Labels" are a Blessing and a Curse

    Posted: 14 Jan 2021 11:48 AM PST

    New video offers detailed look at historically significant iPhone 4S prototype

    Posted: 14 Jan 2021 11:02 AM PST

    iPhone Assembler Foxconn Sets Up Auto Arm as Apple Car Looms

    Posted: 14 Jan 2021 05:55 AM PST

    Bloomberg: Next-Generation MacBook Pro to Offer Improved Displays, Faster Charging Over MagSafe

    Posted: 15 Jan 2021 01:49 AM PST

    Cool: Bug on Apple Website

    Posted: 14 Jan 2021 07:41 PM PST

    I was messing around on the Apple website and found a bug, which I thought was pretty neat considering the company rarely makes errors on their website.

    If you click 'iPhone' in the header, then click AirPods, you'll see the AirPods and AirPods Pro. If you click 'Learn More' under AirPods Pro, it navigates to the AirPods page instead of the Pro page.

    You can view it from here: apple.com/airpods

    submitted by /u/bwho123
    [link] [comments]

    Mac Mini (M1): Possible temp solution for Bluetooth issues (while waiting for a real fix)

    Posted: 14 Jan 2021 04:54 PM PST

    Hey all,

    I got a new Mac Mini (M1) a couple of weeks ago and like everyone else have had maddening bluetooth issues ever since. The "hiccups" have gotten so bad at points that I simply can't use the machine for anything outside of maybe media streaming.

    Just as an aside, like someone else posted about earlier today, I have not been super impressed with Apple's support on the issue -- I've had multiple chats that turned into calls that turned into week-later call backs (though, unlike the other person, I was not offered a replacement machine). The people I've dealt with have been nice and tried to be helpful, but they were hesitant to even admit that this seems to be a systemic issue, returning repeatedly to the idea that it must be something else in my setup. I had to explain multiple times that really this is a defect on the part of these machines -- I can be listening to my Airpods on my Macbook with no issues...and then as soon as I switch them over to the Mac mini (right next to the Macbook, on the same wifi network, etc), I get all sorts of dropouts (same goes for my Magic mouse and keyboard that have worked just fine with other Macs over the past few years). A quick internet search demonstrates that this issue is quite common for these new machines.

    My hope is that Apple actually addresses this soon, either with a hardware recall or a software update (whichever the issue requires). That said, on my most recent call with Apple (after getting feedback from the engineering team), they did give me enough to go on to get to a temporary fix that I wanted to share, as I haven't seen it on other posts yet (though apologies in advance if I just missed it -- I have read a dizzying number of posts about this and most just tell you to reset/re-pair devices, which doesn't do anything in my experience).

    Long story short: it's seems to be an issue with 2.4Ghz wifi. As others have noted, if you turn off wifi altogether, bluetooth seems to immediately become responsive again, and suffers no further issues while wifi is off. Obviously "keep wifi off" is not a viable solution, but the good news is that 5Ghz wifi does not seem to cause nearly as many issues.

    Solution: In my case, my Asus router was set up to communicate over both 2.4Ghz and 5Ghz both under the same SSID. It turns out that my Bluetooth performance dropped off a cliff whenever my machine talked to the router over 2.4Ghz -- that was the cause for the inconsistent behavior. Thus, if you have the option to split your blended router signal into two separate SSIDs (one for 2.4Ghz and one for 5Ghz), and then only connect the Mac mini to the 5Ghz SSID, the issue *mostly* clears up. To be fair, this is based on two hours of use since the change, but I haven't had any full disconnects since I made the change (which usually happen in bouts a few times an hour). Both the keyboard and mouse still have brief dropouts (a key or two will miss, the cursor will pause briefly mid-swipe), so this is not a permanent fix for an obvious product defect -- but it's a significant improvement (actually making the machine useable) while we wait for a real fix from Apple.

    Hope that helps somebody else -- I would've loved to have stumbled on a post like this two weeks ago!

    submitted by /u/thenwetakeberlin
    [link] [comments]
    Read more
    at

    No comments:

    Post a Comment

    Fashion

    Beauty

    Travel