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    Thursday, May 7, 2020

    Apple Help Returned new AirPod Pros to Apple. Warehouse claims they received Earpods.

    Apple Help Returned new AirPod Pros to Apple. Warehouse claims they received Earpods.


    Returned new AirPod Pros to Apple. Warehouse claims they received Earpods.

    Posted: 06 May 2020 12:31 PM PDT

    I ordered a new pair of AirPod Pros but couldn't get them to pass the fit test (unlike my wife's pair that fits perfectly). After a few days I decided to return them (hoping to simply exchange for another pair hoping they'd fit), so I packaged them up and dropped off at the FedEx store on Thu 4/23.

    I was a little ancy as I only had my backup pair of old AirPods (which barely work), so I kept checking FedEx's tracking and noticed that my package wasn't picked up at the store for another 4 days, Mon 4/27. I should also note that unlike 99.9% of the time when I return something via FedEx or UPS, you can track each stop... but this order never did that. It finally showed delivered on May 1 to Apple.

    I've been in contact w/ Apple support via chat, email, and phone. They're claiming I sent back an old pair of Earpods, not the Airpod Pros I purchased. This is CRAZY. At first I thought the shipping delay was due to COVID-19, but now I'm worried that someone at the FedEx store may have tampered w/ package.

    Apple is escalating and I just filed a claim w/ FedEx, but this is an absolute clusterfuck.

    Any advice, suggestions???

    UPDATE: Apple is sending me a new pair... but the confusion seems to be that the FedEx tracking number somehow changed. Doesn't make sense to me, but I'm happy to get my stuff!

    submitted by /u/RaySerroni
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    Need advices about buying used iMac 27 late 2009

    Posted: 07 May 2020 01:02 AM PDT

    Hi! I'm about to buy a late 2009 iMac 27". Inside: Intel i5 2,66 ghz, 4 gb 1067 mhz DDR3, graphic AMD RADEON hd 6750m. The seller is asking for €400. I would like to use it to record and play music ( Logic - Pro tools) but I'm scared that the hardware is too old. I thought it can be a good idea to increase Ram to 16 gb ( is the maximum?) And maybe to put an SSD hard disk ( how much space I need?) Do you think i will able to use the iMac without problems? It will be performing for others 5 years or more? The price is good? Do u have other suggestions? Thank you very much

    English is not my first language , sorry.

    submitted by /u/Fra_carboni
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    Is it possible to send a Memoji to someone so they can use it as their own.

    Posted: 07 May 2020 12:18 AM PDT

    My mom wants a Memoji that looks like her and hasn't been able to make one. I made one she likes and I would like to send it to her so she can use it as her own. Is this possible?

    submitted by /u/Krytenmoto
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    Is this fixable? If so, how much would it be?

    Posted: 07 May 2020 12:04 AM PDT

    A ton of apps keep crashing IPhone 8+

    Posted: 06 May 2020 04:29 PM PDT

    So Apps Like Duolingo, Spotify SoundCloud, Pinteresr etc. Keep crashing. I have tried all normal steps. Reinstalling resets etc.

    Anyone else got problems?

    Solved Facebook is the bad guy

    https://www.reddit.com/r/apple/comments/geuwcg/guilherme_rambo_cool_theres_a_facebook_sdk_issue/?utm_source=share&utm_medium=ios_app&utm_name=iossmf

    submitted by /u/Nic_P
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    MacBook repair in less than 24hrs

    Posted: 06 May 2020 11:58 PM PDT

    I mailed my MacBook to Apple for repair yesterday. I checked the status today and they've already received it, marked as repaired, and mailed it back.

    Any idea what might have happened?

    I didn't get an email claiming "out of warranty" nor did I get one stating that they didn't "see any damage" .. hell, I didn't even get an invoice and I know for a fact I do not have Apple Care.

    Thoughts?

    Note: MacBook Pro 15" (2016) Issue was, MBP would only occasionally boot (1/100 times). Looks like Kernal Panic but likely hardware failure.

    submitted by /u/Frawlflier
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    iPhone XS Max random resprings

    Posted: 06 May 2020 08:08 PM PDT

    Randomly whenever I use my phone it will randomly restart. Screen goes black, loading wheel appears and then I get sent to my lock screen and everything is normal. Is there any fix to this?

    Edit: I am running iOS 13.3.1

    submitted by /u/FreakingBurrito
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    Does iPhone XR have WiFi issues?

    Posted: 06 May 2020 11:52 PM PDT

    I'm getting ready to order a new iPhone XR and I'm reading some people have had wifi issues. Is this wide spread or has it been fixed?

    submitted by /u/yaoigay
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    iPhone X won't start up!

    Posted: 06 May 2020 11:30 PM PDT

    I've recently restarted my iPhone after having some apps crash whilst trying to open them. Since then, my phone hasn't turned back on.. i keep getting the apple logo on the loading screen, but nothing further. i've tried the force restart (quick press each volume buttons and hold the lock button) but nothing and I've connected it to my iMac and its not being recognised as its not technically turned on yet? any help would be apprecaited

    submitted by /u/jrf1001
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    2020 macbook air vs 2018 macbook air

    Posted: 06 May 2020 11:19 PM PDT

    hi not sure if this is the right place to ask but im undecided on whether to get a brand new 2020 macbook air or a refurbished 2018 macbook air for university. im looking for good battery lifespan, lightweight and light gaming (would be good to have). they're about the same price point after discounts (around 1.3k where i live) so I'll really appreciate if anyone has any input or any other recommendations

    submitted by /u/rmflsxluwu
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    Have a question on the 2017/2018 Keyboard Replacement?

    Posted: 06 May 2020 10:41 PM PDT

    2017/2018 Keyboard Replacement

    So I've done a little research and can't really find an answer, but with the 2017/2018 MacBook Pro 15, when going through the replacement program, obviously they won't put the new 16 inch magic keyboard in, but my question is will they replace it with the latest butterfly keyboard (aka 2019 keyboard) or will they just use that MacBooks current keyboard?

    I.e. 2017 Keyboard will get 2017 Keyboard and 2018 will get 2018 Keyboard?

    Just looking for something to work off of cause I can't seem to Cubs anything on it. Thanks!

    submitted by /u/stingrayz1024
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    What old IPhone would be the best for a person who’s never had a cellphone before?

    Posted: 06 May 2020 06:40 PM PDT

    I don't believe I am violating any rules here, so I'm just wondering what old iphone you believe would be best for someone whose never owned a cellphone before. I'm looking for both ease of use while still being able to keep up to date. I'm thinking the SE or 5s but I'd love to hear what you have to say

    submitted by /u/Turbosmams8
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    I logged onto my friends iPad with my Apple ID and now I have all his photos on my phone

    Posted: 06 May 2020 06:36 PM PDT

    I didn't have my phone on me at the time and I wanted to show my friend a GarageBand project I've been working on. So i logged in his iPad with my Apple ID and made sure that I logged out afterwards. But when I checked my phone I found out that all his photos were on my phone. Any way I can prevent this next time? How do I get rid of his photos without deleting mine?

    submitted by /u/WDFQ123
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    iPhone 11 Pro - 6% in 3months!

    Posted: 06 May 2020 10:17 PM PDT

    So, I've been using my iPhone 11 Pro since this February. And just yesterday, happened to check battery capacity (battery health) and it's already on 94% 🤯 dayam! It was on full 100% when I bought it... but man this is crazy (I meant 6% drop in 3months).

    Been charging it via official charger (fast charger that comes in the box). I know that battery health can't be restored... Any suggestions? Wanna use this device for long run...

    This is my primary phone and I use this with dual sim mode, LTE/WiFi 24/7 connected. Continuously connected to my Apple Watch... Gaming... Cam... Social media... Usually charge it once in a 24 hour time or rarely twice...

    Though the battery is quite powerful and gives very good battery time yet this big drain ov 6%, this kills man.. I hope you guys can understand...

    • Need suggestions!! or anyone who already encountered such problem? PEACE, thank you! #iPhone11Pro #iPhone11ProBattery
    submitted by /u/iOccupied-
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    Late 2018 MacBook Air has spotty, bad Bluetooth after service

    Posted: 06 May 2020 10:10 PM PDT

    I brought my Macbook Air in to receive service for an unrelated issue with an authorized service provider. The part where the hinge meets the screen got cracked and the screen wasn't working. Anyways, when I got it back, I noticed the Bluetooth has barely any range and will sometimes even be spotty when I am right in front of the laptop. It is not the audio devices I am using, as I tested them with an iPhone and they easily got 50ft + of range through a wall, whereas my laptop can barely get 5ft sometimes.

    I contacted Apple, and they want me to bring it back and have them the servicers look at it, but I do not know how long that will take and I need it very badly with my AP tests coming up.

    I tried, restarting, Bluetooth debug, SMC reset.

    I am on 10.14.6

    Any advice would be lovely. Thanks!

    submitted by /u/llittlechef
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    Help with airpod volume problem. Is that discriptive enough for you? I can't hear out my fucking airpods

    Posted: 06 May 2020 09:33 PM PDT

    So my mom let me borrow her airpods until I can get another wireless pair. The other day I put them in and the music was blasting I had the volume at like 15 and I couldn't hear any noise outside the music it was awesome.

    I put them back in the case to charge for a few and when I put them back in my ears I could barely hear the music even at 100 volume.

    I haven't figured out a way to turn up the volume how it was that one time. I've tried the lowering the volume and disconnecting them trick I've tried repairing them. I've tried cleaning them.

    I have no idea how to set it where the music is blasting again. Any ideas?

    submitted by /u/mexitalian_91
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    Airpods Pro Disconnecting During Phone Calls

    Posted: 06 May 2020 09:30 PM PDT

    Does anyone know how to trouble shoot airpods pro disconnecting during regular phone/facetime calls. currently on ios 13.4.1

    submitted by /u/souljalog
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    Trying to delete and sell my Mac but says a required download is missing

    Posted: 06 May 2020 09:26 PM PDT

    I am having major problems. I am trying to sell two Apple iMac 2011 models... I am not trying to sell them here...I need support....I deleted the information and did the "what to do when you sell your Apple" steps. I thought everything was fine. I sold one today and the guy brings it home and he says gets an error message that states "a required download is missing". I go to turn the other computer on to double check it and I get the same error. I was on the phone with Apple for 4 hours. We went into terminal and tried to change the dates to see if it would install El Capitan or later. Nothing. They said I can try creating a bootable installer....idk what to do if this doesn't work! Any suggestion???

    submitted by /u/catfarmer1998
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    How do I prevent Finder from creating hidden folders and files in certain storage drives i.e. flash?

    Posted: 06 May 2020 09:08 PM PDT

    Whenever a new file is made/downloaded, MacOS makes a duplicate file that's 4kb large that has the same name but with a ._ at the beginning, for example, ._Song.mp3 for Song.mp3. I don't know the function of these files, but I assume it's what makes spotlight and finder find these files so fast compared to Windows' search system. Speaking of which, MacOS can't seem to show these files even with CMD+SHIFT+Period, but Windows can. On top of that, it also appears to show folders called:

    .Trashes (I know that it has that to prevent accidental deletion of files, gotta love MacOS for that),

    .fseventsd

    .Spotlight-V100

    System Volume Information

    Is there a way to only set it so thati it does not create these files and folders in storage drives? Or is this something that can't be disabled? It kinda gets annoying having to delete the ._ files everytime on my MP3/MP4 player.

    submitted by /u/Streakdreniline
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    Certain Apps on APP store not loading on Iphone 8 plus?

    Posted: 06 May 2020 03:08 PM PDT

    Alright, so I'm trying to get Nintendo Switch Online app, and Hulu for my girlfriend. Both of these apps I know are on the app store, and if I do a google search on the iphone, it finds the app, but whenever I try to click 'install' on the app all I get is a blank WHITE screen.

    I tried searching for the app in the 'itunes store' app and it says that it can't connect to itunes store. Which doesn't make sense since apple's status page says that it's working and I can download other itunes store apps, just not the ones I specifically want.

    I've never been able to not find an app, I've tried resetting network settings, turning off and on, force restarting, even wiped the phone clean and restored from a backup. Does anybody know what's going on? She is using Cricket and an Iphone 8 plus. Only thing I can figure is that somehow she's not connecting to a certain part of the itunes store which seems weird... Anyone know what's going on?

    submitted by /u/flaming_dragonn
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    Is there a way to upload a large number of pictures from my Mac or Phone directly into iCloud??

    Posted: 06 May 2020 08:58 PM PDT

    I have about 4k photos in Google Photos that I also want in iCloud. They got deleted from my phone before I started using iCloud but after starting to use Google Photos.

    Is there an easy way to do this? I would like to have it stored in the same timeline (ie they were taken last year, and would ideally have it ordered in the same way in iCloud, ie, with last years photos).

    submitted by /u/DoctorQuinlan
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    MacBook Air 2020 vs MacBook Pro 2020

    Posted: 06 May 2020 08:57 PM PDT

    Hi, I'm considering between the two new MacBooks released this year; the Air and the base model of the Pro.

    I understand that most of the hardware and software are similar. The only thing I am unsure about are the difference in processors. I don't know about the difference between 8th and 10th gen and clock speeds and how they relate to performance. Some help in deciding will be most appreciated

    A little background. I'm a medical student, so there's no requirement for intense programs needing to be run. However I do tend to have multiple tabs open when studying. Other than that, i use it mostly for streaming and other basic needs.

    However, I'm also considering future proofing my laptop for when if I do decide to develop hobbies (I'm considering photography so I might eventually use something like lightroom) or if I take on research that may require a bit more processing power (gene editing and other such programs)

    I'm leaning towards the pro despite an older processor but I would like to hear some opinions on this

    submitted by /u/AegoliusD
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    Is there a way to sort pictures and videos by size and delete specific ones IN ICLOUD?

    Posted: 06 May 2020 08:55 PM PDT

    I am low on space and sync all photos from my iPhone only to iCloud. Is there a way to sort by size and delete specific ones/larger pictures/videos?

    submitted by /u/DoctorQuinlan
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    Is it possible to force a lower output resolution on MBP connected to a monitor?

    Posted: 06 May 2020 08:53 PM PDT

    Is it possible to force my MBP to output to say 720HD, rather than 1080HD to my 1080HD monitor?

    Sometimes I don't really need the extra pixels and would hope to see some performance benefits from pushing fewer pixels when video editing for example.

    System: MacBook Pro 13', Retina 2013

    submitted by /u/kopfler
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    “Some items cannot be added to your photo library because they may be an unrecognizable file format or the file may not contain valid data."

    Posted: 06 May 2020 08:42 PM PDT

    Just bought my fiancé a new MacBook Air. I went to go move over her pictures from her old pc and some of the pictures come up with this the have a list of all the pictures that won't work. Any idea how to fix this? They weren't taken on an iPhone and they are all jpegs

    submitted by /u/cantankerous_cow
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