iPhoneX It finally happened!! I dropped my phone and broke the back glass

It finally happened!! I dropped my phone and broke the back glass
I’ve been contemplating upgrading
Can’t activate iPhone X that sat new in shrink wrap for 2+ years
Ever had look on this sliding model iPhone, i am just searhing this guy whi made it.
Should a 90% health battery really be serviced?
Battery Health on iPhone X. I bought this iphone last year in April and didn’t used it for a while. When I continued using it in December the health was at 97%. Until January it was 95% and now it’s decreasing very quickly. Is it normal as it’s about an year old but only used for about 3 months?

It finally happened!! I dropped my phone and broke the back glass

Posted: 22 Feb 2020 03:00 PM PST

I got my iPhone X shortly after release and I dropped it yesterday on some tile! I never had put a case on it since the day I bought it. I have never really dropped my phone and haven't had to replace a broken phone ever. It broke the back glass near the top of the phone. It's still fully functional and I want to keep this phone until the 12 comes out. I was really trying to make it until release of the 12 so I could sell this at a decent price. Guess that's out the window with a broken back. I'm not really looking for advice, just wanted to rant a bit. Thanks for reading

submitted by /u/thatdablife
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I’ve been contemplating upgrading

Posted: 22 Feb 2020 02:04 PM PST

I've been thinking of upgrading to the iPhone 12 pro when that comes out, but I have had one burning question. Is it worth giving up force touch? I actually use force touch a lot, so to all the 11 pro users, do you notice the different of long press over force touch? Is it optimized more on the 11 pro to be faster or is it just like the x and xs? (My current phone is the iPhone 10).

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Can’t activate iPhone X that sat new in shrink wrap for 2+ years

Posted: 21 Feb 2020 07:04 PM PST

Hi All,

I'm in quite a pickle, a local high-school math teacher trapped between two mega-companies (Apple and Verizon) who keep shrugging their collective shoulders on basic fairness and who won't acknowledge that they are responsible for the baffling experience I am having with their product and/or service. Let me explain.

In October 2017, I pre-ordered two Apple iPhone X devices from Verizon Wireless, both 64GB silver models. They were for me and my wife, though I wanted a larger 256 GB model. After pre-ordering, I decided to wait in line overnight at a retail store to be able to grab one of the 256 GB phones on Launch Day 11/7/2017 (which I did). Thus, when FedEx delivered my two pre-ordered iPhones later that day on 11/7, we only opened one of them, leaving one brand-new in its original shrinkwrapping. The phone was fully paid for, and after contemplating selling it on eBay or returning it within its return window to Verizon, I decided to hold onto it for my son, who was going to eventually need his own smartphone.

Fast forward to 3 weeks ago, when I (finally!) caved in and gifted my son the still-unopened iPhone X as a gift for his thirteenth birthday on 2/2/2020, about 28 months after I originally purchased it. After opening the shrink wrap and box, and charging up the phone, we tried to set it up. After choosing our language and country and connecting to WiFi, the phone attempted to activate, contacting the Apple servers. Unfortunately, the phone couldn't get through the activation process, giving me a "could not be activated because of an error" message.

No problem, I thought, as I figured I needed to put the phone onto our family's Verizon plan. There was also the need for a new SIM card, but I felt confident that Verizon would be able to help me set up the device correctly and assign my son a new phone number.

Verizon representatives at a corporate store in NJ worked with the device on 2/7/2020 and quickly added it to our plan, assigning it a new number. But, despite the fact that I've been paying for the service on the phone for 2 weeks now, we still haven't gotten the phone past activation. The Verizon supervisor in the store spent 2 hours with me as she swapped in several different SIM cards and called higher and higher levels of tech support, who told her that the phone "looked okay" according to their diagnostics. After all that, she said the only thing she could offer was to start a trouble-tracker ticket but she said it might take "days" or "weeks" and she advised me to take the phone to Apple. I've not heard back from her since then.

I did take her advice — on 2/9/2020 I had a scheduled appointment with the Genius Bar at the Apple Store in Freehold Raceway Mall. The techs there tried various software fixes, including a wipe and restore of the entire phone (I had already tried this at home because I researched the problem myself). According to them, it was NOT a hardware issue, but their only help (since the phone was past its warranty, even though it had only been out of its original packaging for a week) was to offer me $320 to trade it in towards a "new" phone. Either that, or pay $549 for it to be opened up and "serviced," even though they said there was nothing broken with any of the hardware components. According to them, the details they could see via their diagnostics indicated the phone was "de-activated" by Verizon because it never was opened, and they re-directed me to Verizon.

I went around the corner in the mall to the Verizon store there, but the manager of the store assured me that their services were not advanced enough to deal with that kind of problem, and so she directed me to call Verizon's tech support hotline.

I called them from the mall, and sat on hold with a representative for 90 minutes after briefing explaining the situation and realizing that we needed more advanced support personnel. Finally, I discussed the matter with a rep who assured me "this is Verizon's fault" and he explained that when the phone went 60 days after purchased without being activated, it was removed from "active" status and so the activation process would not be successful until it was "reinstated" via some paperwork that had to be processed by Verizon. He told me that he would take care of submitting the proper form for me, that it would take 3-5 business days. He directed me to go to yet another (now my 3rd different) Verizon store to get a brand new SIM card so that everything would be good-to-go when I called back later in the week. I thanked him, and was hopeful that some progress had been made, leaving us to wait only a little while longer.

My wife and I were overseas for a few days, but returned on 2/18/2020, at which point I called Verizon to walk through the activation process. I had to explain the situation for the umpteenth time, and when the big activation moment came.... NOTHING. After heading up the ladders of tech support yet again, I had the sad misfortune to be randomly assigned to a tech support worker who decided that my phone was simply a "lemon" and that since it was out of warranty, there was nothing to be done. When I calmly asked him why Verizon couldn't just take the phone off of the "deactivated" list, he denied such a thing exists. When I asked if he thought it unjust that a $1000+ device could be dead on arrival without any recourse on my part, he said it was out of warranty. When I pointed out that I have video of it still in its packaging on 2/2/20 and despite the fact that Verizon cannot figure out how to get the phone it sold to me to work on its systems, he steadfastly maintained that it was a "lemon" and that Verizon is not responsible.

If the phone is truly a "lemon," then exactly what about it do they propose is broken? Apple says it's a software issue within Verizon.

I don't know where to go from here. I have bought dozens of Apple products over the years, never asking for anything from them in the way of a consideration. Same with Verizon — long-time fan, first-time caller with each.

I just want an iPhone X that.... works. That gets past the "Hello" screen. That lets me contact my son when he's out at various activities.

Let me know what you think might be happening, and what my next move should be.

TIA, Kevin

submitted by /u/kpolke32
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Ever had look on this sliding model iPhone, i am just searhing this guy whi made it.

Posted: 21 Feb 2020 07:20 PM PST