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    Thursday, December 27, 2018

    Apple Daily Tech Support Thread - [December 26]

    Apple Daily Tech Support Thread - [December 26]


    Daily Tech Support Thread - [December 26]

    Posted: 26 Dec 2018 07:15 AM PST

    Welcome to the daily Tech Support thread for /r/Apple.

    Have a question you need answered? Ask away! Please remember to adhere to our rules, which can be found in the sidebar. On mobile? Here is a screenshot with our rules.

    Join our Discord and IRC chat rooms for support:

    Discord

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    Note: Comments are sorted by /new for your convenience

    Here is an archive of all previous "Tech Support" threads. This is best viewed on a browser. If on mobile, type on the searchbar [title:"Daily Tech Support Thread" author:"AutoModerator"] (without the brackets, and including the quotation marks around the title and author.)

    submitted by /u/AutoModerator
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    Wallpaper Wednesday - [December 26]

    Posted: 26 Dec 2018 05:15 AM PST

    Hello, /r/Apple, and welcome to Wallpaper Wednesday!

    Liven up your desktop space or iOS device with some new UI scenery! Please respect the rules below and upload the highest quality image you can find.

    Share your wallpaper on the r/Apple Discord.


    Rules

    1. Please use a reputable image host like imgur.com.
    2. No NSFW posts.
    3. Directly linked images only (albums are acceptable).

    This thread will remain stickied for 24 hours. At that time, the thread will remain active, and an archives link will be posted in the sidebar for easy access. You may also find archives here.

    submitted by /u/AutoModerator
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    In 2019, Apple needs to change iPhone’s call UI because robocalls are killing us

    Posted: 26 Dec 2018 01:35 PM PST

    16 percent of Apple’s newest iPhone buyers in US are Android users, more than last year

    Posted: 26 Dec 2018 09:26 AM PST

    iPhone XR made up 32% of iPhone sales in November, down from iPhone 8/8 Plus in 2017

    Posted: 26 Dec 2018 07:44 AM PST

    A scam app that pretends to be the setup for Echos is #6 in Utilities in the App Store

    Posted: 26 Dec 2018 08:02 PM PST

    You should be able to force touch one of your alarms and edit it rather then having to select the edit button and select one.

    Posted: 26 Dec 2018 04:00 PM PST

    It's just one of those things that seems appropriate for the force touch and would make the function easier to use. Which is the point of the force touch.

    submitted by /u/Munsterboy92
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    Apple Maps still routes with U-turns, I wish Apple would let you disable this

    Posted: 26 Dec 2018 06:45 PM PST

    In Oregon, U-Turns are pretty much illegal (see ORS 811.365), whereas it is only allowed if the intersection is not controlled by an electronic signal and there's no incoming vehicle.

    I am not sure why wouldn't Apple Maps simply disable U-turns in Oregon or at least allow me to disable it.

    Until this is fixed, I'm still going to be using Waze, which is disappointing because I love my Apple Watch and CarPlay integration with Maps.

    submitted by /u/devundcars
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    PSA: Add an alternate trusted number to your AppleID

    Posted: 26 Dec 2018 02:29 PM PST

    If you have a two factor authentication AppleID, which is most people now, you should really add another number to your phone to be able to receive the six digit code.

    This will help tremendously if you do not have any other trusted devices to get the code and also do not have access to your phone(eg. you lost the phone).

    You can add another number by using appleid.apple.com, clicking edit on the right of security section, add trusted number and follow the instructions. Alternatively you can go to password and security under the AppleID settings on an iPhone, iPad or Mac and click edit and add trusted number.

    submitted by /u/blackpanther98
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    The "My new Apple Device Isn't Working Right" Guide for Success!

    Posted: 26 Dec 2018 09:37 AM PST

    Happy Holidays! Congrats on your new Apple Device!

    After replying to who knows how many of these already, I figured I would just make this post. If your new Apple device is having an issue this is the route to go:

    It's not working...

    1. Every Apple product purchased between November 14 and December 25th is covered by the Apple Returns Policy and can be returned until January 8, 2019.
      1. If the item is broken/dead out of the box or has an issue that you are worried about, this is your best friend.
      2. Bring the item back to Apple and ask for a return to an Apple Gift Card. As soon as they give you the gift card, tell them you want to buy the same item, and use that gift card to pay for it. It's an easy and pain free method.
      3. You can also get the refund sent to a credit card, however, there is usually a 5-10 day lag time for that money to get refunded by this method.

    It's not covered under the returns policy...

    Good news! Apple has a 1 Year Warranty and provides 90 days of support. Just bring your new device in and get it fixed under Warranty. If the issue is due to something you did, be aware that this is not covered and you will be charged for the service.

    It's not covered under the returns policy, and I don't live near an Apple Store...

    No worries! That same 90 days of support includes telephone support. Set up a call through Apple Support or call Apple Directly. Devices can usually be returned through this method, however Warranty Replacements may come with additional strings depending on the device. For iPhones, ask about Express Replacement.

    Can I extend my warranty?

    Yes you can! For the first 60 days, you can extend the warranty by purchasing AppleCare/AppleCare+. Personally, I have had great experiences with AppleCare+ and it is something I seriously recommend doing on your new device!

    I don't like ___ about my new Apple Device or iOS...

    Want to help change features for the best later? Submit product feedback.

    I have more questions...

    Please post in the correct subreddit as /r/Apple does not allow for tech support questions (rule 6!)

    EDIT 1: A previous version incorrectly stated that AC can be purchased for 90 days. That number has been corrected to 60 days.

    submitted by /u/SpaceGrayShortcut
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    Siri founder talks working with Steve Jobs and gives insight into the future of personal assistants

    Posted: 26 Dec 2018 04:34 PM PST

    Do Not Disturb needs a whitelist

    Posted: 26 Dec 2018 05:15 PM PST

    I know that you can set Do Not Disturb to whitelist callers on your favorites list, but how is there no way to whitelist certain app notifications? I should be able to get notifications from my security cameras and smoke alarms without having to enable my phone to glow with social media notifications all night.

    Or am I missing something? Is there a work around? I've submitted a feature request, but maybe more people need to call for this feature.

    submitted by /u/pzycho
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    Tim Cook on Twitter:Grateful for the extraordinary @AppleSupport and customer service teams! One of their busiest times of year is just getting started. Thank you for everything you do to support our customers.

    Posted: 26 Dec 2018 07:50 AM PST

    Just bought my wife an Apple Watch, she wants a screen protector. Is it necessary?

    Posted: 26 Dec 2018 04:01 PM PST

    I'm a Google guy and have never thrown a protector on my watches. Granted they are more watch than the smart thing but whatever. She is concerned that without a protector it'll get ruined. I know it's gorilla glass but she has been destroying her FitBit so she might be on to something. How's the durability of these things, she works out (CrossFit) and will be using this near 24/7. Any recommendations for one if she absolutely wants one?

    She has the Series 4 Rose Gold if that matters.

    submitted by /u/NoShftShck16
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    The iPad Pro 11 cracks rather easily

    Posted: 27 Dec 2018 12:17 AM PST

    (I apologize if this turns out to be a double post, I can't seem to locate my initial attempt in the Reddit app... sigh)

    Some pictures of the cracked screen:

    https://imgur.com/a/Crza5ZT

    Not trying to be 'that' dude, but when your toddler drops a small book (ca. 200 grams according to my shitty kitchen scale) while being juggled around your waist and it essentially turns your iPad Pro screen into a mere shadow of its original state, I can't help but wonder if I should have spent my hard-earned savings on something other than Apple's new "Pro" iPad and the Apple Pencil. To be fair, I believe the corner of the book hit the screen, so there is that. I was having such a good time with ProCreate and LumaFusion. Well, it was fun while it lasted (all of 3 weeks).

    Yes, I probably shouldn't have left the iPad on my coffee table. Yes, I feel like an idiot and am pretty bummed. Yes, I do believe the screen should be able to withstand a children's book dropping from less than a meter. No, I do not have AppleCare+ (doh, I was going to purchase it after my next pay).

    In a somewhat cruel twist of fate, I ordered a Smart Cover and screen protector for the iPad a couple of days ago. This is the first time ever I was going to install a screen protector on an iPad, mind you.

    There, that's off my chest. Carry on!

    submitted by /u/Technotronsky
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    Apple stock has best day in nearly five years, boosting Dow

    Posted: 26 Dec 2018 03:50 PM PST

    IPad Pro is great but too many apps are still not designed for it. Just give users a custom zoom option!

    Posted: 26 Dec 2018 03:28 AM PST

    Too many apps just don't fill the screen properly or the status bar doesn't go away (YouTube app), if apple let us control the zoom/scale of the app like you can on TVs it would make it so much better until developers sorted the app.

    submitted by /u/PartTimeCrazy
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    What happened to the rainbow Apple logo on this sub?

    Posted: 26 Dec 2018 05:24 PM PST

    I really don’t care about the headphone jack

    Posted: 26 Dec 2018 11:48 PM PST

    Unpopular opinion?

    I really don't see the problem with not having a headphone jack.

    I have an iPhone, iPad, and MacBook Pro.

    I use earbuds with my iPhone and iPad, so I keep the lightning adaptor on the earbuds, even plug into the lightning port on my iPad when listening to music. Headphones stay in my pocket all day, night stand when I get home.

    I use over the ear headphones on my MacBook, so those will never need an adaptor.

    I charge my phone when I'm asleep, and I get a full day out of a charge, so I don't need to worry about needing to charge when I'm listening to music.

    Is it really that hard? It's been a year now, and it just doesn't bug me that much.

    submitted by /u/cliffordcampbell
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    New Keyboard Arrow Layout

    Posted: 27 Dec 2018 01:46 AM PST

    There has been a lot of discussion on the butterfly keyboard, which I won't go into.

    For me, the biggest disappointment across all the new Apple keyboards is the large left and right arrow keys. As a power user, I'm often using the arrow keys for navigation and selection. The old (smaller) keys in the traditional inverted T made locating the keys so easy. Now? I'm continually pressing the wrong one.

    Old vs New

    submitted by /u/TheRiotPilot
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    iPhone 8 destroyed after 12.1.2 update. What happened??

    Posted: 26 Dec 2018 06:14 PM PST

    This is not a tech support question. Apple has assured me my phone is dead for good. I literally don't understand what happened. I had an iPhone 8, had it for about a year. I set it to charge overnight using a Belkin charger (the kind that is all one piece, rather than a cord and a wall adapter). I woke up and the phone had installed the new update. I used it for about 20 minutes putting it down and walking away. I come back, pick it up and unplug it and it's a black screen. It won't even flash the icon saying it needs to be charged. I try all the hard reset tricks, the Apple logo never appears. I take it to Apple, they run diagnostics and say they will not be able to turn the phone back on.

    Wth happened? It's worked fine for the year I've had it. What I did with it this morning was normal, I've done it many times before. Is this due to the update? The charger? I'm stuck paying retail price for a new one because I can't do the trade in deal with my cell company because the phone is not in working condition.

    submitted by /u/Davethelion
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    I knew Apple Maps had issues, but I thought they were over exaggerated until yesterday.

    Posted: 26 Dec 2018 09:15 PM PST

    I have kept Google Maps and Waze on my iPhone since switching from Android back in mid-2016. Of course, I also have Google chrome on my iPhone, which means that when I google an address and ask for directions within the browser, it will automatically direct itself to Google Maps.

    However, I use Siri when asking for directions to most locations. I know Apple maps wasn't the best navigation app, but it gets me to the place I'm going since moving to a larger city 4 years ago. Along with the fact that non-native navigation apps consume battery (and probably data) like crazy.

    When I visited family for Christmas yesterday, we went through some rural areas. They weren't backroads by any stretch of the imagination, but not the most traveled either. My father, who rode with me, was using Apple maps as well. We pulled up the same locations and chose the same routes.

    His iPhone 6 pulled up-to-date data. My iPhone XS max was pulling up roads that haven't existed for at least a decade. This happened TWICE.

    submitted by /u/ScreamYouFreak
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    Is Apple doing anything with the dust under the keyboards for 2017 MacBook Pro's?

    Posted: 26 Dec 2018 11:42 AM PST

    My keyboard just now starting to act up with the B key sometime's spamming B's in 3's or 4's and it's starting to get really annoying, bubt <~~~ and it's doing this too, but obviously my computer is just now out of warranty. If I take it into Apple, am I going to be look at a $1000 fix or are they helping people out with this issue?

    This was a very expensive computer and I don't want to have to go into the hole more on this unless there is no other options.

    submitted by /u/ifknlovela
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    Welcome to the walled garden, we’ve got phones and games

    Posted: 27 Dec 2018 01:48 AM PST

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