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    Apple Daily Tech Support Thread [May 30]

    May 31, 2018

    Apple Daily Tech Support Thread [May 30]

    Daily Tech Support Thread [May 30]

    Posted: 30 May 2018 08:13 AM PDT

    Welcome to the daily Tech Support thread for /r/Apple.

    Have a question you need answered? Ask away! Please remember to adhere to our rules, which can be found in the sidebar. On mobile? Here is a screenshot with our rules.

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    Note: Comments are sorted by /new for your convenience

    Here is an archive of all previous "Tech Support" threads. This is best viewed on a browser. If on mobile, type on the searchbar [title:"Daily Tech Support Thread" author:"AutoModerator"] (without the brackets, and including the quotation marks around the title and author.)

    submitted by /u/AutoModerator
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    Wallpaper Wednesday [May 30]

    Posted: 30 May 2018 06:15 AM PDT

    Hello, /r/Apple, and welcome to Wallpaper Wednesday!

    Liven up your desktop space or iOS device with some new UI scenery! Please respect the rules below and upload the highest quality image you can find.

    Rules

    1. Please use a reputable image host like imgur.com.
    2. No NSFW posts.
    3. Directly linked images only (albums are acceptable).

    This thread will remain stickied for 24 hours. At that time, the thread will remain active, and an archives link will be posted in the sidebar for easy access. You may also find archives here.

    submitted by /u/AutoModerator
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    Netflix for iOS is updated with forward skip and double tap to skip/rewind like the YouTube app

    Posted: 30 May 2018 11:48 PM PDT

    I just got the new playback UI and didn't hear about it anywhere.

    Picture here

    submitted by /u/mm2nam
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    Apple looking to hire 3D UI engineer, likely for rumored augmented reality glasses

    Posted: 30 May 2018 03:46 PM PDT

    Apple begins decorating McEnery Convention Center in San Jose as WWDC nears

    Posted: 30 May 2018 02:28 PM PDT

    Messages in iCloud is E2E encrypted, but Apple may still have access

    Posted: 30 May 2018 12:30 PM PDT

    Apple recently updated their iCloud security overview article to clarify how Messages in iCloud encryption works. Here's the excerpt:

    Messages in iCloud also uses end-to-end encryption. If you have iCloud Backup turned on, a copy of the key protecting your Messages is included in your backup. This ensures you can recover your Messages if you've lost access to iCloud Keychain and your trusted devices. When you turn off iCloud Backup, a new key is generated on your device to protect future messages and it is not stored by Apple.

    Essentially, all your messages are encrypted by a key generated using your device's passcode and are inaccessible to Apple and third parties. BUT, if iCloud Backup is turned on, that key is included in the backup and can be accessed by Apple if served a warrant by law enforcement. It also appears that a copy of the key is stored in iCloud Keychain, which itself is secured by your device's passcode. To keep your message history unreadable to anyone but you, iCloud Backup must be disabled.

    With Messages in iCloud disabed, all your messages are included in iCloud backups, so this is at least a bit more secure than that.

    TL;DR: Messages in iCloud is completely secure as long as you turn off iCloud Backup.

    Edit: Backups are also encrypted of course, but that encryption can be reversed by Apple since they hold the encryption keys. End-to-end encryption means only you hold the encryption keys.

    Edit 2: Some people seem to think that Messages in iCloud has made messages more vulnerable. This is not the case. Your messages were just as exposed in your backups before iOS 11.4. Messages in iCloud is protected from law enforcement, iCloud Backup isn't and never was. Messages were always part of backups so they were always vulnerable if you had iCloud Backup turned on.

    submitted by /u/Andrew0085
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    Remember Russia asking Apple to remove telegram from App Store? Apparently, Apple has been blocking updates for it globally since mid-april

    Posted: 30 May 2018 03:40 AM PDT

    Apple releases first iOS 11.4.1 developer beta

    Posted: 30 May 2018 10:02 AM PDT

    WWDC is next Monday. What are your software wishes?

    Posted: 30 May 2018 07:09 AM PDT

    Personally I'd like to see two big features come to the web portion of iCloud

    iCloud Keychain on authorized PC's. I'd like to be able to log into websites on my work computer automatically if needed. Or on my boot camp partition.

    Apple Music web player just like Spotify.

    submitted by /u/unfitfuzzball
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    Apple Seeds First Beta of macOS High Sierra 10.13.6 to Developers

    Posted: 30 May 2018 10:07 AM PDT

    What changes need to be made to Apple Music?

    Posted: 30 May 2018 02:56 PM PDT

    With all the predictions for WWDC, I've seen many people say that Apple Music needs to be fixed. Most comments however, never elaborate as to what is actually broken.

    As someone who hasn't really had any problems with the service, I'm curious as to what people think is wrong with it?

    submitted by /u/klovolo
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    Apple leases Santa Clara offices, launches renovation

    Posted: 30 May 2018 09:16 AM PDT

    Apple Orders Emily Dickinson Series With Hailee Steinfeld Set to Star

    Posted: 30 May 2018 11:32 AM PDT

    iPhone calendar event alert cancelling alarm?

    Posted: 30 May 2018 11:30 PM PDT

    For example, I have an alarm set for 8:00am and an event on my calendar at 10:00am set to have an alert/reminder 2 hours before.

    My alarm will start go off, maybe ring once, before the event notification sound will play and override my alarm (making it stop ringing).

    Is there a way to disable event alerts from overriding or disabling alarms?

    This is a weird bug that hasn't been fixed and google doesn't turn up anything.

    I've been late on to work because of this. The only workaround I've found is to set my alarms to odd times (e.g., 7:58 instead of 8:00).

    Thanks!

    submitted by /u/Blackaos123
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    watchOS 4.3.2 beta 1 for Apple Watch now available

    Posted: 30 May 2018 10:03 AM PDT

    Will HomePod make a second splash at WWDC 2018?

    Posted: 31 May 2018 01:46 AM PDT

    Apple Music Gets Global Music Publishing Division

    Posted: 30 May 2018 08:43 AM PDT

    When is 10.13.5 coming?

    Posted: 30 May 2018 06:20 AM PDT

    Usually macOS updates debut a few hours after iOS, watchOS, and tvOS updates but this time there hasn't been an update. What gives?

    submitted by /u/ctnutmegger
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    Day One iPad Pro/Keyboard wear

    Posted: 30 May 2018 07:56 AM PDT

    Hey all, just thought I'd post some pictures of an iPad Pro/Keyboard combo after 2 1/2 years of pretty much constant use.

    https://i.imgur.com/v1cLOAr.jpg

    https://i.imgur.com/2rkMCgX.jpg

    https://i.imgur.com/fhkL8qB.jpg

    I can post more if wanted. It's pretty beaten up. Used every day as a laptop essentially, flown a couple thousand hours in a helicopter, the whole 9 yards. AMA :p

    submitted by /u/TomLube
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    How is "I'm Upset" by Drake not allowed in Canada anymore???

    Posted: 31 May 2018 02:40 AM PDT

    Hi there,

    Sorry if this seems like I'm angry but I'm quite annoyed that apparently a drake song and Midnight City suddenly aren't available in Canada. Is there any reason for this or is there some setting that's messed up.

    Basically in playlists it's completely greyed out, when I click show in Apple music it says it's not available in my region and then I can just search it in browse and listen to it there perfectly fine.

    Thanks for any help

    submitted by /u/AceAxos
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    Should I buy iCloud storage or physical storage?

    Posted: 30 May 2018 04:29 PM PDT

    Hi, I'm 16 years old, and I've been a crazy Apple fanboy for longer than I can remember. Obviously I don't have a crazy job yet (I do have a low paying job however) and I was wondering if you think 50gb or 200gb of iCloud storage is worth the money. I know it's not much at all, but the only other bill I pay myself is Apple Music. I have a lot of photos and videos that I would like to keep but unfortunately I am in kinda trapped in a corner. When I went into high school I bought myself a MacBook Air to use as my school and home computer. The computer is amazing and all but the only problem is the storage capacity. I regretfully went with the 128gb option knowing I would need more but I simply couldn't afford more. I know it is possible to upgrade the storage inside of the computer to 240gb to 2tb for a few hundred bucks but I'm not even keeping this computer for much longer anyway (about 2 years or less) So my big question is do you think it's better to shell out the money for a permanent storage upgrade or pay a buck or 3 a month for similar storage.

    Thanks for the input!

    submitted by /u/Mluke74
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    Where is airplay 2 support for airport express?

    Posted: 30 May 2018 09:27 AM PDT

    I know the airport line has been discontinued but I had read an article or two stating that the airport express would be getting an update to support airplay 2. There were also reports of early 11.4 betas showing airport expresses in the home app (suggesting airplay 2 support). Does anyone have any more info on this?

    article reporting airport express showing up in home app

    another article reporting airport express showing up in the home app

    reddit post about files found in home app

    submitted by /u/a_fancy_kiwi
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    Apple Seeds First Beta of tvOS 11.4.1 to Developers

    Posted: 30 May 2018 10:08 AM PDT

    Got Bluetooth headphones and an iPhone? Can I get you to watch 20 seconds of a weird YouTube vid to see if your headphones make strange noises?

    Posted: 30 May 2018 07:21 AM PDT

    tl;dr Vid link below, watch first 20 seconds, see if it pops, let me know what you're listening on please.

    So, I'm trying to get to the bottom of a recording issue I've been having for some time with iOS 11.

    My work involves a lot of voice recording and we often use handheld stereo recorders. Ever since iOS 11 was launched I've discovered that the Bluetooth headphones I have to hand, and any I've tried, can produce quite loud popping/crackling sounds on the right channel when there's audio mostly on the left channel, particularly in transitions from silence to sound.

    Well with the headphone jack going, I need to buy a fistful of BT headphones and, if they exist, I'd like to get ones that aren't going to deafen my staff. If they don't exist I'd like Apple to fix whatever is causing it.

    Anyway, I've found...err...this weirdness...that happens to reproduce the issue perfectly in the first 20 seconds every time. Make sure it's in 720p to hear it most prominently.

    https://www.youtube.com/watch?v=-88UmScFZO0

    If you get what I'm getting, the first 10 seconds should produce shimmery artefacts and popping sounds on the right channel, 10 to 20 seconds should sound fairly normal...for a video of a woman poking an ear shaped microphone with sticks. This seems to occur on any iOS 11 device I try.

    If you try this on a Mac (and I assume Windows or Android) it'll probably sound normal from the beginning.

    Either way, could you please let me know what headphones, device and iOS version you're using and whether you hear the popping/crackling.

    Edit: Thanks all for your input, greatly appreciated. I've now got replicability and quite a collection of devices displaying the issue and a set that don't.

    submitted by /u/LineNoise
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    iPhone storage

    Posted: 30 May 2018 09:35 PM PDT

    My iPhone 7 Plus 128gb iOS 11.3 crashes every time every time I try to check the storage. It'll get stuck "calculating" and then after I exit out of the settings i can't open any apps with them crashing a few times before everything goes back to normal. I've updated the software (been happening since before 11.3) and I've restored my phone and nothing. My iPad almost had the same problem. I delete an app that may be a little sketchy and it fixed it. Deleted the same app on my phone and it didn't fix the problem. There's nothing else that I can think of that is similar to that app. I can't find anything about someone with the same problem as me. It's not a big deal, my phone isn't close to being full (61 gb used (It'll tell me that much)) and I'm going to upgrade in a few months anyways. I just want to see if anybody had any input. Thanks.

    submitted by /u/ARNList
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    *PLEASE HELP* In the top left, it briefly says Shazam or print when loading safari... But Shazam isn't on my device or hooked to a printer... Please help me get rid of it (iPad btw)

    Posted: 30 May 2018 11:05 PM PDT
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