• Breaking News

    Saturday, January 4, 2020

    Home Unlabelled Apple Daily Tech Support Thread - [January 03]

    Apple Daily Tech Support Thread - [January 03]

    January 04, 2020

    Apple Daily Tech Support Thread - [January 03]

    Daily Tech Support Thread - [January 03]

    Posted: 03 Jan 2020 07:13 AM PST

    Welcome to the daily Tech Support thread for /r/Apple.

    Have a question you need answered? Ask away! Please remember to adhere to our rules, which can be found in the sidebar. On mobile? Here is a screenshot with our rules.

    Join our Discord and IRC chat rooms for support:

    Discord

    IRC

    Note: Comments are sorted by /new for your convenience

    Here is an archive of all previous "Tech Support" threads. This is best viewed on a browser. If on mobile, type on the searchbar [title:"Daily Tech Support Thread" author:"AutoModerator"] (without the brackets, and including the quotation marks around the title and author.)

    submitted by /u/AutoModerator
    [link] [comments]

    Apple Now Allowing AirPods Charging Cases to Be Engraved With Emojis

    Posted: 03 Jan 2020 09:13 AM PST

    Vancouver smart office project may be the world’s largest HomeKit setup

    Posted: 03 Jan 2020 06:58 AM PST

    2020 iPhones Expected to Feature Thinner and Possibly More Power Efficient Displays

    Posted: 03 Jan 2020 08:07 AM PST

    Man's Apple watch solves case in alleged anti-Semitic stabbing in West Bloomfield

    Posted: 03 Jan 2020 03:10 PM PST

    TIL a fun fact about the origin of the name App Store

    Posted: 03 Jan 2020 11:30 AM PST

    Nine short pages.

    Source: Marc Benioff's new book Trailblazer.

    TL;DR:

    Salesforce Co-Founder and CEO Marc Benioff interned at Apple as a teen and frequently struck up conversation with Steve Jobs. They became friends and kept in touch after the internship.

    In 2003, before Salesforce's IPO, Marc visited Steve for advice. Among other things, he was told Salesforce needed an "application ecosystem". Steve said Marc needed to figure out what that would look like.

    Thinking on this idea, Marc later instructed his team to buy AppStore.com and register the trademark for "App Store". However, he soon got feedback from customers that they hated the name. Instead, they called their product AppExchange.

    Then in 2008 when Steve announced the "App Store" on stage, Marc and his team were shocked - somehow they'd both independently arrived at the same name. However, wanting to thank him for the advice years early, Marc pulled Steve aside after the event and said he would be happy and honored to sign over the domain and trademark rights for free.

    submitted by /u/Lonestar93
    [link] [comments]

    Trying to get a replacement AirPod Pro ear tip resulted in the worst customer experience I’ve ever had.

    Posted: 03 Jan 2020 11:18 AM PST

    I'd also like to point out that I'm currently sick and running a fever, which is why I tried to call ahead and get things figured out.

    One of my AirPod Pro rubber ear tips tore in half trying to replace them so I called this Apple store to see if they had them in stock. There is no way to check this in the Apple Store on your phone. The woman at the store said they would transfer me to Apple Care, which I thought was weird, and they told me that they were not allowed to tell me if they had them in stock at store and that the only way to see if they had them in stock was to show up to the store. I was already a little annoyed but told them I would drive 30 minutes to the Apple store to see if they were available. NOTE: this would have been a great time to tell me I needed to bring my AirPods with I me!! As you will see later, this wasn't told to me until the last possible moment.

    So I finally get to the store and tell the person up front what I am looking for. One set of medium AirPod pro ear tips. There were three people I spoke to in quick succession, each one telling me something different until I was ultimately told to go wait by a table. About 5 minutes later a person comes up to me and tells me they do have them in stock and to check in with a girl in the middle. I check in with the girl in the middle who directs me to another table at the opposite side. About 5 minutes later a person comes up to me and tells me that they can only sell me size small or large but if I want to buy a medium, I would have to book an appointment with the Genius Bar. This already made no sense to me but I didn't argue. Before he left to put me in the cue I said, "BTW, I don't have the AirPods with me. That isn't going to be a problem is it?" He assured me it wouldn't.

    EDIT: Lol I just remembered this detail that was kind of weird. The employee who told me about the Genius Bar also told me they could sell me a pair of small or large ear tips right now, but I needed to make a Genius Bar appointment for the mediums. Literally I could have bought the smalls or large a without a serial number, but the mediums were off limit to me without one.

    So after waiting 15 minutes I get called to the Genius Bar and explain my whole situation and what I'm looking for and the first thing he asks is if I have my AirPods with me. I said no and that I told the person who made the appointment for me this and they told me it wouldn't be a problem. I tried to explain the situation and who I had called over an hour ago and they wouldn't even tell me if they sold them unless I showed up in a physical store and never mentioned bringing them.

    EDIT: I've gone into more detail on my interaction with the Genius Bar here

    Long story short I made the 30 minute drive home empty handed because Apple is frustrating bureaucratic and each team so separated that no one could give me a correct answer out of the 7 different people I spoke to. By far the worst/most frustrating customer experience of my life and I am going to be looking for alternatives than go back there. I'm usually unfazed by burdensome company policies but this was so beyond bizarre and left a bad taste in my mouth.

    Final edit- click here for the tldr conclusion I've come to of what happened. Thanks for everyone who commented with helpful suggestions!

    submitted by /u/jackydubs31
    [link] [comments]

    Zoho user? I made a better Mac client!

    Posted: 04 Jan 2020 12:04 AM PST

    Analyst: Major Carrier Stores Pretty Much Only Sell Apple and Samsung | News & Opinion

    Posted: 03 Jan 2020 10:14 AM PST

    My Failed Experiment: Trying to Switch from MacBook to iPad

    Posted: 03 Jan 2020 12:31 PM PST

    I just took my 2018 MacBook Air into the Apple Store to take advantage of the extended keyboard service program they're offering, since this is Apple's way of admitting they did something wrong. Let me start by saying that I absolutely LOVE this machine. I'm a fan of the new keyboard's travel and type feel, and as someone who does a lot of typing, it's been a pleasure to use...or at least it was until my command key stopped working reliably. I use keyboard shortcuts constantly, and every time it wouldn't respond, I'd end up registering a tab press in the active window and I'd have to undo and try again. When you're trying to take meeting or interview notes on the fly and switch between windows quickly, these small annoyances can add up to a serious productivity bottleneck.

    I've been putting off taking the machine in. I work freelance, and there haven't been many times in the recent past where I could be without a laptop for 3-5 days. So I waited until yesterday—3 or 4 days after my limited warranty expired. With 4 days still left on my holiday break, I'd have time to finally get this fixed!

    I was kind of excited to bring the machine in, because I've also been wanting to test out the iPad only life. I still use my iPad Air 2 daily, and I've enjoyed all of the multitasking improvements that have been added to iOS 13 (most of which run surprisingly well on my aging tablet!)

    I've had a pretty good year in the financial department, so I thought I'd buy the 12.9" Pro and the Smart Keyboard Folio to play around with while my machine was with the doctor. When I returned to pick up my MBA, I could either return the pro (taking advantage of 14 day return policy) or keep it and sell the repaired MBA. Either way, I'm not out a primary computing device for 3-5 days, and I get a fun new gadget to play around with.

    I'm typing this post from the iPad. It's only been 24 hours, and I can already tell this isn't going to work for me. While I love using my smaller iPad for web browsing and some light emailing/document creation, it's always acted as a complementary computing device. With the iPad Pro, I figured the larger size, coupled with the additional horsepower, would give me a primary workspace build around task focus. As someone who gets distracted easily, I'll often have to stop myself from tabbing between 5-6 windows, or jumping back and forth between work stuff and fun stuff. Even with the new multitasking improvements, iPadOS has always excelled at a single task workflow. Since most of my work involves writing and research, anything that would help me stay on task would be welcomed.

    I'm also not an artist or "creator" or any sort—I don't need the precision of the apple pencil, or the low response latency. I just need a computer with a keyboard that's not going to stop working every year, and I'd prefer it to be running MacOS or iPadOS.

    Unanticipated problems I'm having with this setup:

    Scrolling

    This is actually one of the biggest issues that I didn't even think about beforehand. We're all used to chastising laptop makers for including touchscreens because of the dreaded "gorilla arm," and the iPad Pro—at least the 12.9 model—is no different. While I do appreciate the smooth scrolling you're able to get with the arrow keys in Safari, not being able to scroll with a trackpad is giving me an arm cramp.

    The Smart Keyboard Folio

    This was a big part of the reason I was considering moving to iPad. After trying this keyboard out in store, I was a fan of the typing experience, and I appreciated the completely sealed design. What I didn't think about was the stability of this setup when I'm lounging on a couch or lying in bed, which is where I do a good amount of my work/play on my laptop (work from home). Unless I'm sitting on my couch in a perfectly upright position with my legs parallel to each other, the iPad/keyboard combo is wobbly as hell.

    Smudges

    This is a personal problem, but with a screen this large, I cannot stand trying to look past a sea of fingerprints and smudges when I'm trying to work or watch content. It's not really an issue on my Air 2, but I suspect that's because I'm holding it closer to my face and at an angle where they aren't as noticeable. I'm a fastidious screen cleaner, to the point where I've had several colleagues and friends call me out for obsessively cleaning my MacBook screen at least once a day. It's driving me crazy, and I've become extremely picky about when I'll actually use the touchscreen, negating the purpose of using a large tablet.

    iOS 13

    While Apple has definitely turned multitasking on the iPad into a much more thought out and functional experience, there are still too many limitations with the way iOS manages ram—even on the most recent update—to make a full replacement viable for me. When it comes to processing power, this machine is a beast. So why does the Music app reload completely when return to the window after a short while? Why aren't all of my Safari tabs staying loaded in memory?

    These are just a few of the problems I've been having with this test setup. Taken individually, they might not seem like a big deal, but when you add them all up together, I'm left yearning for my classic, boring notebook. I still love my MacBook, but I know I'll probably need to take it in for the keyboard again...and again

    Have you tried to switch over to an iPad from a MacBook? Was it successful? Do you have any tips for me that would make this transition easier, or should I just take it back and keep going with my MBA?

    submitted by /u/gadgetjon
    [link] [comments]

    New Apple store in Singapore

    Posted: 03 Jan 2020 07:50 PM PST

    Apple targets jailbreaking in lawsuit against iOS virtualization company

    Posted: 03 Jan 2020 04:21 PM PST

    Doomsday Vault launches on Apple Arcade

    Posted: 03 Jan 2020 08:56 AM PST

    Apple’s Annual Shareholders Meeting to Take Place on February 26 at Apple Park, Pre-Registration Required

    Posted: 03 Jan 2020 03:32 PM PST

    How to you use the "Tags"-feature of macOS and iOS properly?

    Posted: 03 Jan 2020 01:11 PM PST

    I'm very interested in how everyone that tags files and folders uses this feature, because I think they are rather useless.

    submitted by /u/theonlyewert
    [link] [comments]

    Zens 16 coil wireless charger "Liberty" for pre-order now

    Posted: 03 Jan 2020 08:46 AM PST

    What is Apple’s UX pattern?

    Posted: 03 Jan 2020 07:24 AM PST

    As someone who migrated to Apple's ecosystem from Windows/Android, I found so many things weird but super intuitive at the same time.

    In MacOS for example, uninstalling apps by just moving them to the Bin. In Windows, it would just remove the shortcut and the program would remain installed so I was like "no way it's that simple" but when you think about it, it's literally what you want to do - remove the app.

    Similarly in iOS, say you want to save some file. In most systems it would be Save As but here it's usually Share - Save to Files. I found it quite strange at first but again, it's what I want to do. I want to "share" it into my files.

    I'm curious if they're just winging it and it Just WorksTM or if there's a name for those design principles with a set of rules and if so, I'd like to read up on them.

    submitted by /u/Trickseytrix
    [link] [comments]

    Apple CEO Tim Cook earned over $11 million in salary in 2019

    Posted: 03 Jan 2020 09:39 PM PST

    5 times Apple won the decade, and 5 times it lost

    Posted: 03 Jan 2020 10:35 PM PST

    Apple now lets you engrave a poop emoji on your AirPods case

    Posted: 03 Jan 2020 10:51 PM PST
    Read more
    at

    No comments:

    Post a Comment

    Fashion

    Beauty

    Travel