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    Home Unlabelled Apple Daily Tech Support Thread - [October 28]

    Apple Daily Tech Support Thread - [October 28]

    October 29, 2019

    Apple Daily Tech Support Thread - [October 28]

    Daily Tech Support Thread - [October 28]

    Posted: 28 Oct 2019 08:11 AM PDT

    Welcome to the daily Tech Support thread for /r/Apple.

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    Here is an archive of all previous "Tech Support" threads. This is best viewed on a browser. If on mobile, type on the searchbar [title:"Daily Tech Support Thread" author:"AutoModerator"] (without the brackets, and including the quotation marks around the title and author.)

    submitted by /u/AutoModerator
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    Apple reveals new AirPods Pro, available October 30

    Posted: 28 Oct 2019 09:02 AM PDT

    Someone is still using an iPhone from .... 2009

    Posted: 28 Oct 2019 03:10 PM PDT

    Mark Gurman: “The AirPods ship Wednesday and require macOS 10.15.1, which was not released today despite iOS 13.2 launching. So it probably has some 16-inch MacBook Pro references that Apple wants to hide. So the Pro should be tomorrow?“

    Posted: 28 Oct 2019 05:51 PM PDT

    Introducing AirPods Pro

    Posted: 28 Oct 2019 09:31 AM PDT

    Tim Cook updates Twitter profile pic with AirPods Pro

    Posted: 28 Oct 2019 10:10 AM PDT

    Apple Releases iOS and iPadOS 13.2 With New Emoji, Deep Fusion for iPhone 11, Siri Privacy Options, and More

    Posted: 28 Oct 2019 10:00 AM PDT

    Digitimes: 2020 iPhone to feature 120Hz high refresh rate 'ProMotion' display

    Posted: 28 Oct 2019 03:24 AM PDT

    Spotify Reaches 113 Million Paying Subscribers, Says It's Growing Twice as Fast as Apple Music

    Posted: 28 Oct 2019 08:05 AM PDT

    Exclusive: Apple planning ‘AirTag’ name for Tile-like tracker accessory

    Posted: 28 Oct 2019 10:27 AM PDT

    iOS 13.2 finally lets you change video resolution in the camera app — if you have an iPhone 11 - The Verge

    Posted: 28 Oct 2019 02:11 PM PDT

    The Fact The AirPods Pro Have Lightning Makes Me Think That 2020 iPhone Will Have Lightning Instead Of USBC

    Posted: 28 Oct 2019 10:40 AM PDT

    These are the AirPods for the 2020 iPhone (unless Apple comes out with some at their September event). It has Lightning, not USBC. If Apple really did do USBC for 2020 iPhone, it would be the only device to have USBC. Would suck for charging.

    submitted by /u/Noerdy
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    Apple releasing HomePod software update with promised voice profiles, Handoff features, much more

    Posted: 28 Oct 2019 10:04 AM PDT

    Did Apple Just Acquire Trademark Rights to the 'AirTag' Name?

    Posted: 28 Oct 2019 06:49 PM PDT

    Rumor: Apple's $399 'iPhone SE 2' launches in March 2020

    Posted: 28 Oct 2019 05:05 AM PDT

    Images of New Smart Battery Cases for iPhone 11 and 11 Pro Found in iOS 13.2

    Posted: 28 Oct 2019 10:53 AM PDT

    Retroactive brings Aperture, iPhoto, iTunes back in macOS Catalina

    Posted: 28 Oct 2019 07:46 PM PDT

    Kuo: ‘iPhone SE 2’ Entering Mass Production in January and Launching at the End of March

    Posted: 28 Oct 2019 10:19 AM PDT

    Macbook Keyboard Replacement Program - limited to two repairs only?!

    Posted: 28 Oct 2019 10:59 AM PDT

    My Macbook Pro Late-2016 was extremely unlucky that its keyboard is failing third or the fourth time already. It is always the same letters - "b" . and "n". I don't know why it happens - the usage pattern is normal and I don't normally eat over the laptop. Apple has been repairing that with a complete top-case replacement every time.

    The "b" key has failed again, and this time the Genius Bar is refusing a free replacement, saying that the keyboard service program has limits - even though this is not public information (which they acknowledge) - there is nothing about repair limits on their website!.

    Here is the written proof (Genius Bar work authorization): https://imgur.com/a/wAcFl5s

    They "generously" offered 50% off an estimated $450 repair, which to me isn't enough - it is supposed to be free.

    I couldn't find any information online about other clients encountering that limit.

    Has anyone else encountered this many failures and faced that limit in the repair program? Is it a real policy aspect, or an excess by a particular store? Was it always likely that, or is it something new? Shall we make this more visible and inform the broader community?

    Basically, Apple has designed and produced a defective laptop. It isn't even 3 years old. It's keyboard so unreliable that I had to get and keep around an external keyboard (to support me temporarily when one key on the main keyboard suddenly dies) and a substitute laptop (to use while that one is on repairs). And after all that, they are requiring me to pay for the next repair. That's outrageous.

    Update: after 1 hour and 45 minutes of my life spent on the phone with the Apple Care phone line (of which 20 minutes being an initial hold and 10 min waiting for a Senior Adviser), they submitted a request to some other department to replace the entire MacBook with a new one (2018). The call went pretty amicably and i did not have to argue much (after being escalated to the senior adviser), just sooo sloooow... The request should be approved in a couple days - hopefully.

    The agent has confirmed that the "keyboard service" program has its limits. But there is ANOTHER program of full device replacement when apple can't figure out and fix the problem after 2-3 repairs (for any problem, not just keyboard related). So the rep must build a case to that department so that they reviewed it and hopefully approved.

    That other program though is internal to Apple and somewhat discretionary, not posted publicly, and does not guarantee approval.

    submitted by /u/spgremlin
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    Some users experiencing bricked HomePod after updating to iOS 13.2

    Posted: 28 Oct 2019 02:49 PM PDT

    All the new emoji in iOS 13.2

    Posted: 28 Oct 2019 05:01 PM PDT

    Apple Revamping Smart Home Efforts After Falling Behind Amazon, Google

    Posted: 28 Oct 2019 08:51 AM PDT

    Apple Donating to Wildfire Relief Efforts in California

    Posted: 28 Oct 2019 10:24 AM PDT

    Apple, Your Developer Documentation is… Missing

    Posted: 28 Oct 2019 07:37 AM PDT

    MacOS vs. Windows vs. Ubuntu

    Posted: 28 Oct 2019 08:13 PM PDT

    Apple Is Patenting an Autonomous Navigation System That Learns. The Apple nav system would have a route-evaluation module to make a car smarter as it moves down the road.

    Posted: 28 Oct 2019 05:09 AM PDT

    People having issues with Apple’s online services, again

    Posted: 28 Oct 2019 11:20 AM PDT
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