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    Apple Daily Tech Support Thread - [April 29]

    April 30, 2019

    Apple Daily Tech Support Thread - [April 29]

    Daily Tech Support Thread - [April 29]

    Posted: 29 Apr 2019 08:14 AM PDT

    Welcome to the daily Tech Support thread for /r/Apple.

    Have a question you need answered? Ask away! Please remember to adhere to our rules, which can be found in the sidebar. On mobile? Here is a screenshot with our rules.

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    Note: Comments are sorted by /new for your convenience

    Here is an archive of all previous "Tech Support" threads. This is best viewed on a browser. If on mobile, type on the searchbar [title:"Daily Tech Support Thread" author:"AutoModerator"] (without the brackets, and including the quotation marks around the title and author.)

    submitted by /u/AutoModerator
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    Spotify has 100M subscribers, double that of Apple Music's last reporting

    Posted: 29 Apr 2019 07:18 AM PDT

    iPhone users are twice as likely to text and drive as Android users

    Posted: 29 Apr 2019 11:27 PM PDT

    Toyota expanding CarPlay adoption with retrofit upgrades for older cars

    Posted: 29 Apr 2019 11:49 AM PDT

    2019 iPhones 'Likely' to Have Faster 18W Charger and Lightning to USB-C Cable in Box

    Posted: 29 Apr 2019 07:31 AM PDT

    Microsoft Releases Voice Assistant Usage Report, Finds Apple Siri And Google Assistant Tied at 36%, and 41% of Respondents Have Privacy Concerns - Voicebot

    Posted: 29 Apr 2019 06:21 AM PDT

    Apple Engineering Leader Handling 5G Efforts Leaves Company

    Posted: 29 Apr 2019 01:27 PM PDT

    Robotics startup Anki featured in Apple keynote reportedly shutting down

    Posted: 29 Apr 2019 02:05 PM PDT

    How Apple lobbied EU to delay common smartphone charger

    Posted: 29 Apr 2019 12:32 PM PDT

    Apple just added Malta, San Marino, Italy and Ireland to the list of places for Maps Image Collection for May, 2019 - July, 2019

    Posted: 29 Apr 2019 01:22 PM PDT

    Apple releasing fourth iOS 12.3 developer beta today

    Posted: 29 Apr 2019 09:32 AM PDT

    How Apple pushed me in a cable & dongle jungle: how do you manage?

    Posted: 30 Apr 2019 12:09 AM PDT

    Okay, this isn't really a rant but more a question how you guys manage all the different cables & plugs.

    I replaced all replaceable cables to their usb-c counterpart, but it is not enough.

    • I have a wall outlet plug for three usb-a devices. I cannot find one for 3 usb-c devices. So I use usb-a to usb-c dongles. Is there a wall outlet plug with usb-c?
    • My Macbook usb-c usb-c power cable is an usb 2.0 specifcation, so I need an extra cable for my SSD external harddrive to have full speed. That cable doesn't work to charge my iPad if I hook it up to my Mac. So I bought an usb-c to usb-c cable for better charging. Which, to make the circle round, is a usb 2.0 specification speed cable :( Is there a cable with high speeds and high power?
    • I have a Lightning cable (2 meter) near my couch, so I can charge my iPhone. But now I have an iPad Pro (usb-c), which I cannot charge. I bought a cheap Lightning to usb-c adapter: doesn't work. What to do?

    I guess these are my questions for now. How do you guys manage this mess?

    submitted by /u/iAmRenzo
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    Apple is charging me to replace a logic board on a MacBook that wasn't even broken in the first place

    Posted: 29 Apr 2019 10:40 AM PDT

    Hi,

    So on April 18th, I took my MacBook Pro (13 Inch, 2017) to Apple so that they can replace the swollen battery that was being replaced for free. The guy ran a diagnostic test and said everything was fine. On April 22nd I got a phone call from them telling me that the battery was replaced and when they ran a diagnostic test, they were defects with the logic board. They told me that it would cost a little less than $500 (I don't exactly remember the price. Also to note, I didn't pay for Apple Care cause I didn't know I could pay for it after the purchase and couldn't afford it at the time). At first I thought I had no option, but to go with the repair, until I thought to myself that it didn't make sense. My computer was working fine for the 1 year I had it, so something must've went wrong. So later that night [April 22nd] I spoke with the online chat, told them to put the repair on hold and that I wanted to speak with a senior advisor. So the next day, I spoke with a senior advisor asking exactly what's wrong with the computer. I honestly can't pay $500 for a repair like it's nothing. Eventually I was directed into speaking with someone else and I asked her the same thing. At this point, I just wanted my computer back. She told me that she was going to call the department to get an idea of what's going on. So 10 minutes of me waiting on the line, she told me the same thing, they ran diagnostics and the tests showed that the logic board has a defect. I asked them if they had ran a test before and I don't remember exactly what she said, but I'm writing this, so it wasn't the answer I wanted. She said that the diagnostics that was done at the Apple Store mentioned that there were defects and I said no, the guy said that it was perfectly fine. Then she tells be that the repair center has more advanced technology and that they can catch things better and at that point I feel like they didn't know what they were talking about, so I asked to cancel the repair.

    Here we are, I got a phone call today saying that my computer is ready to be picked up. All I want to know is, should I pay for the repair? I just don't understand why if my computer was perfectly fine in the first place besides my swollen battery.

    Thoughts?

    submitted by /u/JustBLiiTZHere
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    What do you prefer and why? The apps or the web version of the apps?

    Posted: 29 Apr 2019 09:05 PM PDT

    Let me explain more.

    I use slack and Skype, daily. For a few days, I was using the web version of slack and skype but today I just downloaded the app.

    I would like to know what you guys use, prefer and why?

    submitted by /u/SmoothVeterinarian
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    Why the Apple Card is the gleaming future of money

    Posted: 29 Apr 2019 07:42 AM PDT

    What’s it like working at the Apple Store?

    Posted: 29 Apr 2019 01:19 PM PDT

    I really love my Apple products, and I've been thinking about applying at our local Apple Store and maybe working a couple days a week just for fun. I'm really familiar with everything Apple, and I feel like it would be fun helping people out and telling people what's awesome about Apple's products.

    What's it like working at the Apple Store? Is it a fun job? Is it easy to pick up? Are you treated well? Are your managers personally flexible with your schedules? This wouldn't be my primary job, but I think I'd have a lot of fun showing up once or twice a week and working. The little extra income would be nice also.

    submitted by /u/Surrender-To-Hope
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