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    Tuesday, November 20, 2018

    Apple Help Getting charged for a subscription that I can’t cancel

    Apple Help Getting charged for a subscription that I can’t cancel


    Getting charged for a subscription that I can’t cancel

    Posted: 20 Nov 2018 04:50 PM PST

    I downloaded the IDAGIO app that I ended up deleting . I can't cancel the subscription. They charged me $9.99 already. There is no cancel option when I try to cancel it. I don't know what to do I'm getting charged money for an app I don't use.

    submitted by /u/the_pro_inquirer
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    WiFi on iPhone 5S

    Posted: 20 Nov 2018 08:09 PM PST

    So I have an iPhone 5S and since updating to the newest IOS my WiFi has gone grey and now wont work? I still get good mobile signal and Bluetooth works.. I've reset network settings and tried everything I know of.. does anyone know a fix? I'm sure it's a software issue because before updating it was working fine ? Any help is appreciated

    submitted by /u/Whatwasithinkingtho
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    "Your Message Could Not Be Sent" on iMac

    Posted: 20 Nov 2018 12:49 PM PST

    Hi all,

    I get this error on about every other message I send via Messages on my Mac. It still sends the message, though.

    Any insight, or help, would be greatly appreciated. Thanks!

    submitted by /u/SkepticJoker
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    Macbook keyboard and Trackpad become unresponsive on a daily basis.

    Posted: 20 Nov 2018 09:52 AM PST

    Specs: Macbook Pro 13-inch Early 2015 model
    OS X EL Capitan Version 10.11.6

    My keyboard and trackpad become unresponsive once or twice a day. The only temporary fix I have found is to reset the PRAM, and at times the SMC. It usually first starts with my trackpad; it begins with it not "clicking" when I press down (similar to when your macbook dies from low battery). Anyone else have these issues before, any tips on resolving this?

    edit: indicated it is the 13-inch model

    submitted by /u/The_Unagi
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    Why does my iPhone show LTE but sometimes the internet doesn’t work?

    Posted: 20 Nov 2018 03:31 PM PST

    I have Sprint (I'm sure that's part of the problem) and there's many times where I'll be in full LTE service in a pretty normal area (not remote and not a place with high traffic) and it just won't work. Any reason for this? It doesn't make sense to me for it to show full LTE but data not working. Also is it a sprint thing where it won't let you use data while on the phone? I used to have ATT and I could browse the internet while on the phone but now it says something like "cellular data not available while on a phone call"

    submitted by /u/FangFingersss
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    iOS eMail bug: click on 1 mail pulls up thousands

    Posted: 20 Nov 2018 05:14 PM PST

    I have this bug that started on my 6 where if I click on an email in the list, once you go into the mail it starts showing a list of thousands of emails and I can't find the original email I clicked on

    video of email failure

    submitted by /u/desexmachina
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    Converting “2D” video to VR

    Posted: 20 Nov 2018 04:36 PM PST

    So I have a MacBook Pro, 15', mid2015, running the latest OS. I am also running the latest versions of Adobe Creative Cloud products and Final Cut Pro X & Apple Motion.

    Is there any way to convert a "2D" video file to 360°/VR without downloading some free software from the web??? Is there an app or could I possibly do it in FCPx or Adobe PP?

    TIA :)

    submitted by /u/thekingsleo
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    Finder not seeing anything inside folder on NAS

    Posted: 20 Nov 2018 04:11 PM PST

    Have a NAS setup for my network. Created a new project folder on NAS (video usage) and now finder says that the folder this was created inside is empty. Shows zero kg as size when there is probably around 700GB of files in that folder (storage usage on the disk still says what it should roughly 900GB usage on a 6TB system). Terminal doesn't show anything with ls -al command for the folder.

    If I create another folder with the same name as the one I created before this happened Finder says that name is all ready in use. If I create a Folder and try to move it is says a folder with that name exists and would I like to write over existing.

    FE File Explorer on iOS sees about 1/4 of the folders that are in that location. Windows 10 sees the same files/folders that FE File Explorer sees. Have looked on the NAS with three different Macs, to iOS devices and one Windows 10. Windows 10 and FE File Explorer are the only things that see anything inside the folder and it does not see the folder that I just created.

    Have never had anything remotely like this happen before, Any ideas?

    submitted by /u/Powemi
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    Dodgy Drives Abound

    Posted: 20 Nov 2018 01:41 PM PST

    I'm hoping this is something someone has come across before rather than bad luck with failing drives.

    I have a late 2013 iMac with a 3Tb fusion drive, bought directly from Apple.

    The original drive it shipped with failed and was replaced by Apple for free about 4 months ago as apparently there is a known problem with late 2013 3Tb fusion drives.

    Everything was fine until yesterday when things felt a bit sluggish so I kicked off a reboot as it had been a while, and that's where the trouble started.

    I do not have any auto update settings turned on but I did have system update available which I think the reboot triggered. When it started up I got several rounds of the white logo and progress bar, which would get about half way, before disappearing and then a new progress bar starting. I left it along and eventually had a window saying some files couldn't copy and to quit the installer and reboot. I had to select the startup drive at this stage for some reason, even though there was only one option but selecting that and rebooting just got me back to a white progress bar that filled but never went anywhere.

    I have tried rebooting in internet recovery mode to reinstall the OS but it didn't give me the built in drive as a choice of location and looking in disk utility the SSD and HD seem to have split into separate partitions that will be erased when being recombined.

    I'm going to try and get it back to an Apple store as soon as I can but I'd be grateful for any suggestions in the meantime.

    submitted by /u/clokecloke
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    iOS Files App

    Posted: 20 Nov 2018 03:44 PM PST

    hi all,

    I am after some help please.

    I have some files backed up to my iCloud account that are hidden (have a . before the folder name)

    How can i view these on the files app (or any app on a unjailbroken iPad running) latest iOS?

    on mac i just use an alias to jump to the needed folder.

    submitted by /u/Jonsmile
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    [Mac OS] Can I batch add tags, just like renaming various files at once?

    Posted: 20 Nov 2018 03:23 PM PST

    When you mass select various files you can choose to rename them all and also make it so that if you start at 1 it will automatically add +1 to the next file (so you get filename1.jpeg/filename 2.jpeg etc.

    My question is, can I do that with files tags too?

    Thank you for your help!

    submitted by /u/nmrdc
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    What’s wrong with my mac?

    Posted: 20 Nov 2018 06:51 PM PST

    What's wrong with my Mac? I was just watching twitch.tv, which is a large streaming website. I did not touch my keyboard or mouse. Out of nowhere, a google search was made for "old images," with a distinct sound as well, like a sweeping noise. I've noticed this sound randomly occurring lately, sometimes with no task accompanying it. One time it occurred and my downloads from safari were opened. Can somebody explain this, and is my Mac possibly hacked/infected?

    submitted by /u/ZaneOrdo
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    iPhone XS Max Snapchat

    Posted: 20 Nov 2018 06:44 PM PST

    Just bought my iPhone XS Max, switched from android and happy about the choice so far. But on Snapchat the front camera is so zoomed in its like the camera is an inch from my face all the time. And the quality is horrible. But this is just in Snapchat. Everything Is up to date on my phone so can anyone recommend a fix? Thanks.

    submitted by /u/jeffcojake
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    Apple Watch 3 on Black Friday, worth it?

    Posted: 20 Nov 2018 06:18 PM PST

    I really don't know anything at all about Apple products, but my wife uses an iPhone SE and she has expressed interest in an Apple Watch for Christmas. I see that the 3rd gen watch is on sale for $200 on Black Friday. We are tight on budget so we wouldn't be paying for an additional cellular plan, thus the GPS-only version. Would that be a good deal? Thanks for any insights.

    submitted by /u/redditor1101
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    How do I switch country on itunes when I have itunes credits left? (Please help)

    Posted: 20 Nov 2018 02:01 PM PST

    For some reason my itunes switched from the swedish store to the new zealand store and I can't switch it back. Because of this I can't download/buy or even update anything. It says that I have to use all the credits on my itunes account before I can switch but I can't since I can't buy anything without switching country.

    submitted by /u/fyfaenihelvede
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    2018 iMac 27" screen flickering in a portion of the screen?

    Posted: 20 Nov 2018 05:43 PM PST

    This problem started a few hours ago. I have Windows 10 installed on a Thunderbolt 3 SSD, on which I was playing Fallout 4. I had OBS running in the background to record the gameplay. Shortly after I started a new recording with OBS, the flickering started. The flickering is only on the part of the screen where the gameplay was shown in OBS (video here). These are the things I've tried to fix it:

    • I let a video like this run for a few minutes, thinking it was some sort of "image burn" problem

    • Restarted the iMac several times

    • Reset the PRAM (or NVRAM) according to this guide

    • Reset SMC

    • Booting into Safe Mode

    It's been turned off and unplugged for the last 45 or so. Does anyone have any suggestions for how I could fix this problem? I read that it could be some sort of internal cable/port issue that could be fixed by opening up the iMac, but I don't really feel comfortable doing that.

    Now, roughly 2 hours later, I've noticed that the image that's flickering is less... vivid (?) than it was when it first started.

    submitted by /u/iAmMitten1
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    Bootcamp help

    Posted: 20 Nov 2018 10:04 AM PST

    Whenever I try install it it says 'there is not enough space available on the disk' Anyone know what's wrong.

    submitted by /u/gbooth101
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    Apple ID catch 22 situation

    Posted: 20 Nov 2018 03:27 AM PST

    I'm having a mind boggling situation with accessing my Apple ID, frankly it's because of bad security measures I took when I was a kid basically, but I tried updating my information this past feb and got the confirmation and all and yet it still uses very outdated info. Apple support just keeps leading me to a FAQ page when the situation is very unique.

    • created an account (North African Region, Egypt) in 2010 with a now outdated email, false data such as birthday etc.
    • had relatively no problems with it and made purchases etc. on my credit card, but I routinely log out of this account and switch to a US one if it's a free purchase (preference)
    • ran into trouble last February with my password and after a lot of work i got into it and updated my email, birthday, security questions, etc. and received conformation that my data has been updated
    • now locked out of purchased apps unless I can provide password and they can only reset password through the outdated email or security questions (that seem to be outdated as well)
    • Apple support does not really have a page for this kinda situation and insists on using my old info, also the Apple ID "account" page is very out dated and despite confirmations that you changed your settings or etc. it almost still looks like the 2010 page for me. Apple support number listed for my region does not work. All in all a debacle
    submitted by /u/m_alak
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    Mojave App Store not showing "Updated Recently" section?

    Posted: 20 Nov 2018 01:30 PM PST

    I haven't seen the "Updated Recently" section since updating to Mojave. I called Apple Support and they said it's a feature, not a bug.

    Is anyone on 10.14.1 seeing "Updated Recently"?

    submitted by /u/swb1192
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    How do I turnoff apple music from automatically playing?

    Posted: 20 Nov 2018 11:47 AM PST

    I use Spotify/podcast apps. Occasionally Apple Music will start auto playing and it's super annoying. I tried googling it and couldn't find out how to turn it off. Any suggestions would be appreciated!

    submitted by /u/domacerbo
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    Cannot login to server 10.5.8 machine, but can get in via admin ssh.

    Posted: 20 Nov 2018 09:33 AM PST

    My iPhone 6+ camera isn't working. Help?

    Posted: 20 Nov 2018 11:32 AM PST

    I must have rebooted and wiped my iPhone 6+ about 5 times, and every time without fail, the camera app doesn't work. So much so that it's extended to my flashlight not working as well. Short of going to Genius (which I can't really do right now), I'm out of answers. Maybe you guys know something I don't? Someone I should ask?

    submitted by /u/seniorfoggy
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    Recurring hardware problems with 12" MacBook and poor Apple Store service and I just don't know what to do next...

    Posted: 20 Nov 2018 03:12 PM PST

    After a few happy months with a 12" MacBook, the machine developed a keyboard problem, so I took it to Apple and they fixed it under warranty and everything was great. But after a couple of weeks I noticed some specks of dust had somehow gotten under the glass of the display, and my USB port wasn't working properly.

    So I took the machine back in and it got a new screen and new USB port (and a new speaker for some reason?). Sadly, the new USB port had the same problem of not connecting properly. It was inconvenient but not unusable, so I just put up with it. Then I noticed more specks of dust had gotten into the new screen.

    I didn't take it in to the Apple Store right away because the laptop's an essential for me for work, and I can't just lose it for a week all the time, so I just put up with the problems for a while. Then one day it stopped booting up at all.

    Back to the Apple Store.

    They take the laptop and it comes back a week and £1000 of repairs later, having been given a new keyboard, a new bottom case, a new top case and screen, a new battery, and a new logic board. I don't even know what half of the repairs were for. I still don't. There was nothing wrong with the keyboard.

    Worse, they keyboard and top case was £400 and wasn't covered by warranty. No one told me this beforehand, though, so they agreed to waive the cost.

    Well a couple months pass and what do I notice? Dust inside my second screen, and a strange screenburn-like purple glow on the display itself, just to top it off.

    Let me back up a bit here. My roommate has the same model of MacBook as I do, which she bought a couple of months after I did.

    Her laptop had a faulty battery, which she took in for repair, and it came back in perfect working order. Except... For annoying little specks of dust under the screen.

    So she takes it back into store, they do another repair, and it comes back with a new screen (and a new speaker for some reason?) A few months later... Specks of dust.

    Back to store, another repair, a third screen. Soon after, the same problem returns, she goes back to Apple, and they send her home with a replacement laptop.

    So, knowing all of this, I'm pretty confident that a new screen is not going to resolve my issue, so I go to Apple and ask for a replacement machine to save my time and their money. They refuse, but agree to give me a new screen and promise that, if I experience further display issues, they will then give me a replacement.

    Well a couple months later, I've got another strange smear of colour across the screen. Time to go back to Apple and ask for that replacement laptop.

    But then, a few days later, to my total disbelief, my roommate hands me the replacement laptop she was given. A small purple smear and a large green smear right across the display. We're both kind of furiously ranting at this point and then as if by some divine joke, her laptop crashes and now doesn't boot up correctly. Sometimes it won't boot at all, and shows the flashing ? in a folder, sometimes it does boot then crashes. A faulty cable connected to the SSD, maybe, I dunno.

    So now, with almost £4,500 worth of repairs and replacements between the two of us, we both still have unresolved issues and need to take another trip to the Apple Store. And we're both kind of at a loss for what to do from here.

    I can ask for the replacement laptop they promised me, but I'm hardly confident that even that will solve the issues now that it's happened on my roommate's second laptop.

    And what is she supposed to ask for? Repair? That won't do any good, I'd bet. ANOTHER replacement?

    We're both out of warranty now and I doubt Apple will want to refund us the money (and neither of us particularly want a refund... we'd both prefer functional laptops) but what are we to do? End up trapped in a constant cycle of Apple visits, repairs, and replacements?

    I've just lost all confidence in the 12" MacBook model. It seems way too fragile to even be functional. I truly thought it was human tinkering to blame but now that we're having issues with a brand new device... I just don't know.

    Advice? Thoughts? Condolences?

    Thank you.

    submitted by /u/brttbrntt
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    Recover Files after Factory Reset

    Posted: 20 Nov 2018 11:25 AM PST

    Hi all,

    I know this is a very long shot and probably not possible. A friend of mine factory reset her laptop and she thought she had backed up some images (on two separate external drives), but they are not there. Is there any way for her to recover these photos after the factory restore with no backup?

    submitted by /u/rayyychul
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    Looking into buying a MacBook need help!

    Posted: 20 Nov 2018 11:22 AM PST

    I am in school looking into a long-term option at the laptop. Apple seems to me the best fit because of the OS and reliability. I normally use my laptop for typing papers, research projects, Microsoft office, using the internet, Netflix, and some light photo editing. I am curious to hear opinions on what make/model to purchase

    submitted by /u/PoeticJustice35
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