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    Monday, October 8, 2018

    Apple Help MacBook Air is dead, wont recognize my chargers, and the chargers lights won’t turn on.

    Apple Help MacBook Air is dead, wont recognize my chargers, and the chargers lights won’t turn on.


    MacBook Air is dead, wont recognize my chargers, and the chargers lights won’t turn on.

    Posted: 08 Oct 2018 07:25 PM PDT

    Hi all. I've had my Air for about 4 years. What I'm about to detail is a series of stupid mistakes, I will grant you, but please try to help anyways, I'm slightly desperate. I'm a college student and I work a lot on my laptop. All of my passwords, my papers, my notes, basically everything is on there.

    I noticed last night that I had my laptop plugged in, but it wasn't charging and the chargers light wasn't on. Whatever, I figured maybe it was unplugged or had finally given out (it's an older charger, kinda chewed up). Today, I tried plugging in again to the same charge, no dice. I thought for sure it had just died, and went about my business. My laptop died, so I fished out my spare charger and plugged it in.

    Nothing.

    I tired a different outlet.

    Nothing.

    A different charger, a different part of the house, I cleaned out the port as best I could, all for nothing. My laptop isn't recognizing my chargers, my chargers aren't lighting up, there is some serious disconnect where nothing is working. Now it's completely dead, I have no way of reviving it, oh and I haven't backed it up in about a year. I'm lazy, I'm stupid, I deserve to lose my data if I don't back it up, I get it. I'm slightly freaking out.

    I can't get a replacement because, like I said, I haven't backed it up in a year. I'm worried. I'll go to the Apple store ASAP, but if they end up replacing the battery (this will be the second time, the first was about two years ago), will I lose my data? If something else is busted that they can't replace, will they be able to, I don't know, put my laptop on life support or something so I CAN back it up? Or maybe could THEY back it up for me? And how long will this all take? I really, really need help!!

    submitted by /u/QueenSkunky
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    How to recover corrupted word docs?

    Posted: 08 Oct 2018 07:21 PM PDT

    I recently had to turn in a paper and as i was printing i discovered it had been corrupted, i really don't want this to happen again in the future, so could anyone please help?

    submitted by /u/HopeItsAvailable
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    Apple Watch timer cutting OFF Music om airpods

    Posted: 08 Oct 2018 01:03 PM PDT

    Hi guys - basically since updating my applewatch the timer keeps cutting OFF my music once the timer hits zero. Its quite annoying in the gym and since it has haptic feedback i dont see the reason why it should stop Music from playing once the time is over.

    Only remedy i found was airplane mode, but then i cant control music from the watch. Does anyone know a solution? Thanks in advance.

    submitted by /u/SimonftBronx
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    Cannot add Google account to iPhone X

    Posted: 08 Oct 2018 05:01 PM PDT

    I got an iPhone X from work, I'm just messing around with it, but it won't let me add my Google account. I'm signed in to iCloud, but when I go to Passwords & Accounts > Add Account > Google, then enter my credentials and accept the 2FA prompt on my other phone, it just goes back to the screen listing account types, i.e. iCloud, Google, Outlook, etc. I've tried my work and my personal Google accounts, on 2 different wifi networks, rebooted twice, it will not let me add it.

    I can download Google apps and sign in to those no problem, I just can't add my Google account, so I have no contacts synced. What gives?

    submitted by /u/RanaI_Ape
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    Is there any way to force an app to sync data with Health?

    Posted: 08 Oct 2018 06:04 PM PDT

    I've had this problem suddenly come up in the last few weeks since getting a new iPhone and Apple Watch: when I track a workout using a third party app (Runtastic), the calories and exercise minutes don't show up in the Health app and my rings don't close. I got in a decent one hour workout, admittedly maybe not as intense as I might've lived, but my watch is only registering 7 exercise minutes and a barely closed Move ring.

    I checked in the settings for the app and in the Health app, sharing is enabled. But when I look at the workout history in the Health app, it's clear that the workouts are only transferring to the Health app some of the time.

    There is pretty much no support available from the app maker, as far as I can tell; I'm still waiting to hear back from an email I sent them over a week ago. So I'm hoping there's some way to resolve it from the Apple side.

    submitted by /u/NotRoryWilliams
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    Macbook Pro 2015 - Battery Says "Service Battery" and it dies at around 60%

    Posted: 08 Oct 2018 09:58 AM PDT

    Hi there, as stated in the title I'm having some issues with my battery, anyone got any ideas about how I may be able to fix it? A replacement battery in my local store costs £400.

    submitted by /u/wbasmith
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    Phone and MBP are no longer syncing Messages

    Posted: 08 Oct 2018 05:15 PM PDT

    It's never been a perfect system. Some android phones I text to won't get picked up by iMessage on my laptop, etc. But it's always mostly worked fine until now. I went into my phone's settings and for some reason, the phone number had been deleted from my settings in iCloud. Emails were all still there but not the phone number. I finally got at set properly but iMessages on my phone is missing loads of texts that are on my laptop's iMessage software.

    What do I gotta do to make them sync seamlessly?

    Running an iPhone 6S and Mac OS High Sierra.

    submitted by /u/borderrat
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    Magic Mouse 2 & Magic keyboard will not connect to bluetooth without USB cable after I downloaded High Sierra

    Posted: 08 Oct 2018 07:03 PM PDT

    I downloaded MacOS High Sierra last-night and today when I got onto my computer my mouse and keyboard won't connect without the charging cable. both are charged to 100%. I've been looking for and trying solutions from youtube, support forums and just googling lots of stuff. I dont know if I'm doing something wrong or what. can anyone help?here are details

    iMac (21.5-inch, Late 2015)

    MacOS High Sierra version 10.13.6

    Keyboard: (though I am typing with it plugged in)

    Paired: Yes

    Configured: Yes

    Connected: No

    Mouse: (connects when plugged in aswell.)

    Paired: Yes

    Configured: Yes

    Connected: No

    Thank you

    submitted by /u/PigsWlLLFIy
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    Restore to factory settings fail help :(

    Posted: 08 Oct 2018 10:08 PM PDT

    I tried retiring the system to factory settings because I'll be selling my Mac soon and now it's stuck in this never needing restart cycle where it shows the load bar but then errors out with a message "your computer restarted because of a problem" then it goes back into restart mode where it errors out again and so on and so on.

    I f'ed up. I know. Anyone know how I can fix this? Any and all help would be appreciated!

    submitted by /u/badbitch9021ho
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    top half of iPhone X screen is not working

    Posted: 08 Oct 2018 06:03 PM PDT

    While i was hanging up clothes my phone slipped out of my hand and hit the floor. the whole display still works, but the top half of the screen is unresponsive to touch and now i can't even unlock my phone because my passcode begins with a 1. is there anything i can do to fix this besides the obvious of going to get it replaced at the apple store or at sprint?

    submitted by /u/UmbreHonest
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    Macbook Air 3,2 (2010) Mojave Upgrade

    Posted: 08 Oct 2018 09:25 PM PDT

    Currently I am trying to update to mojave with the patch utility but I am still unsure if my wireless will still work. The wireless card in my laptop is a Broadcom BCM43xx 1.0. This card is listed on the website to not specifically work, but the card type is listed as (0x14E4, 0xD1). This one isn't listed in the not working cards so i'm not sure if my wireless will still work after using the Mojave patch tool.

    submitted by /u/ericlam94904
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    Clean Install on MacBook, iPhoned restored to factory settings, Still no Airdrop but iPad works

    Posted: 08 Oct 2018 09:10 PM PDT

    Hi, I'm really confused about this and need some help. I was using Airdrop from my phone to my MacBook a lot, especially for transferring photos I took. It suddenly stopped working. I tried signing out and back in to my iCloud account but didn't make a difference. Anyway I really got tired of this and decided to reset everything. I backed up my MacBook and made a clean Mojave installation and restored the iPhone to factory settings and set it up from scratch. Both devices can see my iPad and my iPad can see both of them but they stopped seeing each other.

    What steps can I take to troubleshoot this situation? Thanks!

    submitted by /u/puredata
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    Do These Things When Your iPhone Is Stolen

    Posted: 08 Oct 2018 09:08 PM PDT

    Has your iPhone been stolen? Following these 11 steps can help you recover it or, at the very least, minimize the potential damage a stolen phone can result in.

    When you discover that your iPhone has been stolen, you may feel anger, worry, and surprise. Don't dwell on those feelings, though — you need to take action. What you do right away when your iPhone is stolen is very important. It could make the difference in protecting your data or getting your phone back.

    ReadNow! https://ninjamedium.blogspot.com/2018/10/list-do-these-things-when-your-iphone.html?m=1

    submitted by /u/comicslash
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    iTunes Won't Recognize iPhone After Updating to iOS 12 and Sierra

    Posted: 08 Oct 2018 04:13 PM PDT

    I recently updated my phone to iOS 12, and my MacBook Pro (Late 2011) to Sierra. As the title says, my iTunes won't recognize my iPhone so I can't sync my phone anymore. The App Store says I can't update to Mojave. I've tried all the basic troubleshooting aside from completely restoring my phone. I hard reset it, downloaded all the updates for and restarted my computer, tried different cables, etc. Can anyone help me? I need to sync my freaking phone!!!

    submitted by /u/ctams
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    How do I play Elder Scrolls Online on MBP 2018? I'm using Steam and have downloaded the game on my HD, but the window closes as soon as it opens.

    Posted: 08 Oct 2018 06:01 PM PDT

    I'm not sure what I've go to do, I followed the instructions on the website, deleted and then redownloaded after it didn't work the first time.

    I'm really not sure where to go from here.

    submitted by /u/pulplesspulp
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    "The iPhone cannot be synced because there is not enough free space to hold all the selected items (additional XX,XX GB required)."

    Posted: 08 Oct 2018 02:12 PM PDT

    I'm so sick and tired of seeing this message, when it's not true. I have iPhone 5 64gb up to date and itunes up to date, and my iphone states that I have 5gb of free space (while itunes says 10gb for some reason), but even though I try to just add few megabytes worth of audio files, this message pops up claiming that I need to remove gigabytes worth of stuff. Even unchecking those audio files won't help, it's still saying that I need to remove stuff even though nothing is added and all that the files are already on the phone. Sometimes trying again and again this increases the amount of storage that needs to be removed. Also, even when for example I would need to remove 100mb worth of stuff and remove that amount of music, it still says that I need to remove more and has dropped the value to 80mb. I've tried restarting both devices, even restoring backups and reseting the whole phone with no results. I've been struggling with this issue really long and it drives me up to wall, how the hell you fix this.

    submitted by /u/thatBOOMBOOMguy
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    Why is airdrop not working?

    Posted: 08 Oct 2018 11:42 AM PDT

    Why is airdrop not working on my mac? I recently upgraded to MojaveOS and Airdrop doesn't seem to be working. When I try to open the airdrop app it says "The operation can't be completed because the item can't be found." Also, it isn't located in finder. Btw I already tried Finder>Preference>Sidebar and I still couldn't find airdrop.

    submitted by /u/HopeItsAvailable
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    Macbook Pro 2016, 15" - Is this normal battery life and cycle count?

    Posted: 08 Oct 2018 11:32 AM PDT

    Model - Macbook Pro, 2016 15'' Touchbar.

    Date of Purchase - December 26, 2017.

    Specs -

    Intel Core i7 6700HQ, 2.6 GHz, 16 GB 2133 MHz LPDDR3 RAM

    Intel HD Graphics 530 1536 MB/AMD Radeon Pro 450

    256 GB SSD.

    Its been 9 months, 13 days since I purchased the laptop. I'm a student studying Computer Science.

    My workflow -

    Google Chrome (usually 8-10 tabs)

    Terminal

    Text Editor (Sublime)

    Preview (for pdfs)

    Itunes

    Screen Brightness - 60% on average. Automatic graphics switching on, for battery life.

    I have used VirtualBox for about a month, during February-March 2017, when I needed VMs for a course I was taking.

    Initially, the first few months until about last couple of months, battery life was easily around 9-10 hrs, at least 8 on heavy usage for my workflow.

    Now I get around 5-5.5 hrs, maximum 6.

    What steps have I taken already as a diagnostic measure?

    - Reset SMC and NVRAM when I was on High Sierra (before Mojave Came out) (No improvement)

    - Clean installed MacOS Mojave once it was out.

    - Uninstalled Chrome and used safari for a week to check if it was the issue

    - Stopped using Itunes for music in the background to check

    - Reset SMC and NVRAM again.

    Even then, no significant improvement in my batter life.

    Apart from this, Apple has listed the maximum cycle count for this model's battery as 1000, after which I should consider replacing it.

    My cycle count is already at 338. Is this normal? At this rate, will my cycle count reach 1000 within the 2-2.5 years of purchase? Is that how it is normally?

    I live in India, where there aren't any apple stores. Service centres authorized by apple are there though. If this is a problem, should I go ask for replacement of battery?

    Battery Information:

    Model Information:

    Serial Number: D866483A0TGHDWC4B

    Device Name: bq20z451

    Pack Lot Code: 0

    PCB Lot Code: 0

    Firmware Version: 702

    Hardware Revision: 1

    Cell Revision: 3925

    Charge Information:

    Charge Remaining (mAh): 524

    Fully Charged: No

    Charging: No

    Full Charge Capacity (mAh): 6158

    Health Information:

    Cycle Count: 338

    Condition: Normal

    Battery Installed: Yes

    Amperage (mA): -1427

    Voltage (mV): 10936

    System Power Settings:

    AC Power:

    System Sleep Timer (Minutes): 1

    Disk Sleep Timer (Minutes): 10

    Display Sleep Timer (Minutes): 10

    Wake on AC Change: No

    Wake on Clamshell Open: Yes

    Wake on LAN: Yes

    AutoPowerOff Delay: 28800

    AutoPowerOff Enabled: 1

    DarkWakeBackgroundTasks: 0

    Display Sleep Uses Dim: Yes

    GPUSwitch: 2

    Hibernate Mode: 3

    High Standby Delay: 86400

    PrioritizeNetworkReachabilityOverSleep: 0

    ProximityDarkWake: 1

    Standby Battery Threshold: 50

    Standby Delay: 10800

    Standby Enabled: 1

    TCPKeepAlivePref: 1

    Battery Power:

    System Sleep Timer (Minutes): 1

    Disk Sleep Timer (Minutes): 10

    Display Sleep Timer (Minutes): 2

    Wake on AC Change: No

    Wake on Clamshell Open: Yes

    AutoPowerOff Delay: 28800

    AutoPowerOff Enabled: 1

    Current Power Source: Yes

    DarkWakeBackgroundTasks: 0

    Display Sleep Uses Dim: Yes

    GPUSwitch: 2

    Hibernate Mode: 3

    High Standby Delay: 86400

    ProximityDarkWake: 0

    Reduce Brightness: Yes

    Standby Battery Threshold: 50

    Standby Delay: 10800

    Standby Enabled: 1

    TCPKeepAlivePref: 1

    submitted by /u/Vishhvak
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    Corrupted Hard Drive, any way to save some of the files?

    Posted: 08 Oct 2018 05:28 PM PDT

    My Mac book has a hard drive that cannot be repaired in Disk Utility or fsck, I've tried both. Also tried reinstalling the OS fails, I've tried every fix I could to get it to work. Also, creating a disk image fails as well.

    Is there anyway without logging in I can transfer some files from folders to an external drive? When I go to the restore tab on the disk utility and press image source I can see my folders and files, so it appears to have some access to them, however I don't have a source image. But the fact that I can browse the hard drive still from there, is there a way I can transfer some files from a recovery menu or terminal? My computer crashes anytime I try to login so I can't do it the normal way.

    submitted by /u/Q_x
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    Changing Siri settings on HomePod

    Posted: 08 Oct 2018 11:18 AM PDT

    I'm wondering if anyone can help me with the following setup: I hate Siri on the Apple Watch because I keep pushing the crown accidentally but I've read the only way to shut it off is to disable Siri on my iPhone. I would do that but I use Siri through my HomePod so I need it active. Can I run the HomePod strictly through my iPad which would allow me to shut Siri off on my phone and therefore off on the watch?

    I reset the HomePod up on the iPad and tried a request but it told me to enable Siri on my phone first.

    submitted by /u/mr_mother
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    iCloud Family Storage

    Posted: 08 Oct 2018 11:07 AM PDT

    The Apple help page wasn't very helpful in this regard. I only want to share the storage with my mom so she can upload all her photos and stop worrying about her phone filling up.

    I only have one question: will she be able to see my photos and will I be able to see hers? If so, how do I make it so they're completely segregated and private?

    TIA

    submitted by /u/woundedbreakfast
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    Can someone explain me the apple Photos folder on Windows please?

    Posted: 08 Oct 2018 10:48 AM PDT

    I don't know, but this folder is the total shit. I cannot find any foto I am searching for. Not to mention the mov files. I am sorting the folder with the date and I find the same Fotos at the beginning and at the end. This is so bad I want to puke. :/

    submitted by /u/Aphobos
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    Macbook Pro battery dead?

    Posted: 08 Oct 2018 09:11 AM PDT

    Hi everyone that reads this,

    Yesterday my Macbook sort of died and I feel like it's because of the battery. It doesn't boot, or it does but then just for a few minutes (even though the battery indicator says it's 100% charged). My macbook has been notifying me for a while now that the battery needs replacement. But there's one thing that makes me think there might also be something else involved, and that's this:

    https://imgur.com/a/pyxMoGO (I'm very sorry for the baddd pic)

    I hope you can see but the right corner and bottom don't fill up the whole screen on the desktop and it glitches out when I drag an application there or w/e. I also quickly tried to play a full screen video and that did work somehow. I have no clue how this works.

    It's a 15" mid 2012 MacBook Pro.

    So tl;dr: is my macbook battery dead or is it more complicated?

    Thank u!!

    submitted by /u/bob_by
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    Just upgraded to Mojave - Now my password doesn't work to log me in

    Posted: 08 Oct 2018 12:30 PM PDT

    Curious if anyone else has had this issue. 2014 15" Macbook Pro. I had to type in the password in order to install it in the first place.

    submitted by /u/vertson
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    Audio Output dependent on what monitor the audio/video is playing.

    Posted: 08 Oct 2018 04:13 PM PDT

    Is there a way for me, for instance, to have a video playing on one monitor and if I drag it to another it plays from that monitor instead?

    submitted by /u/honkimon
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