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    Saturday, August 11, 2018

    Apple Help I think my Apple TV 4th Gen just died.

    Apple Help I think my Apple TV 4th Gen just died.


    I think my Apple TV 4th Gen just died.

    Posted: 11 Aug 2018 06:00 PM PDT

    It won't turn on anymore. I have:

    • Plugging it in another wall outlet
    • Another Apple TV (3rd Gen)'s power cord
    • Restoring it according to Apple's website on the topic (USB-C cable connecting to iTunes)

    LED won't light up, I think it's bricked. I still have a 2nd Gen still ticking (slow as heck though) and a 3rd Gen I'll have to use now but man going back to these is terrible. Lol Can we confirm that it's a brick now? Anything else I should try?

    submitted by /u/extremeelementz
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    Can’t download music app

    Posted: 11 Aug 2018 07:51 PM PDT

    Not sure if this is the subreddit for this but basically my Apple Music wasn't letting me download songs, so I googled ways to fix the issue and none of them worked. The last one I tried said to delete the music app and redownload it but now everytime I try to redownload it a little grey spinning circle shows up for a few seconds and then a window pops up saying "unable to download music". Idk what to do to fix this so any suggestions would be appreciated

    submitted by /u/SaltyBaggy
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    Looking for a way/app to set a reminder that reminds me every 10 days.

    Posted: 11 Aug 2018 01:30 PM PDT

    Can reminders do that? Seems like the answer is no.

    If there is an app that can do that, i'm all ears.

    submitted by /u/UnlobedSwan
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    rMBP 15" 2015, strange throttling

    Posted: 11 Aug 2018 10:06 PM PDT

    https://imgur.com/a/0LqCmk8

    The only real programs I have running are Dropbox and Safari, the CPU temp isn't that hot and it's dropping to 0.8 GHz. What is the issue? Shouldn't it stay at a high clock at these temps?

    submitted by /u/FrozenYogurt8
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    Very concerned right now about my MacBook Pro after visiting a website

    Posted: 11 Aug 2018 09:35 PM PDT

    So I was google searching some stuff about a show I watch and I accidentally clicked on a website. Upon entering the website, a pop up appeared that looked like the print prompt for a random document unrelated to the website. Then after attempting to close the prompt, my MacBook started to emit a high pitch and all of a sudden a shit ton of random things started to download onto my computer. I immediately powered my computer off (not sure if that was the right thing to do tho, but I had to get the high pitch sound to stop). When my computer turned on everything seemed normal and I immediately deleted all of the random stuff that was downloaded (which were named unknown file). I'm worried tho now that my computer might be compromised. I'm I good or should I be worried? If the latter, how should I go about fixing this? At the moment nothing seems to be happening, but idk if there's a hidden issue now that I don't notice like info stealing or something.

    submitted by /u/AuBirdMan
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    YouTube Issue with 2018 MBP 15 inch Model

    Posted: 11 Aug 2018 09:35 PM PDT

    Hi All,

    I have been using the new MBP for about a week now and have noticed playback issues when I watch videos on YouTube using Google Chrome. Basically, what happens is that occasionally a video will be playing and then suddenly the sound will cut out and the white loading circle will appear on the video but the video itself will continue to play without sound. Refreshing the page will make the video hang while trying to load. The only way I can get it out of this state is if I close out of my browser and open a new window. This has occurred at least once a day, everyday for the past week. I have tried doing the following to try to solve the issue but I am still having the problem:

    - Disabling Flash Plugin

    - Reinstalling Flash Plugin

    - Switching to my Wifi connection to my router directly (I was previously connecting to my Wifi extender)

    Specs as follows:

    - Macbook Pro 15-inch, 2018

    - 2.2 GHz Intel Core i7

    - 16 GB 2400 MHz DDR4

    - Radeon Pro 555X

    Can anyone advise why I might be having this issue?

    Thanks

    submitted by /u/thebaitfisherman
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    iCloud is taken up by 4.8 GB of photos. If I unsync photos from iCloud, will they disappear from my device?

    Posted: 11 Aug 2018 09:28 PM PDT

    Please help.

    I did not know my camera roll was syncing to iCloud until it started telling me that iCloud is out of storage a few days ago.

    It says I have zero kb remaining (believable, I apparently have 7000 photos synced to icloud) and gives me another option aside from deleting photos.

    "If you want to stop using iCloud Photo Library and recover your iCloud storage, you can disable it on all your devices. You will then have 30 days to download your photos and videos."

    A few questions.

    1. Does that mean everything else synced with iCloud (mainly Notes) are not securely stored, since I'm now out of storage?

    2. Will the photos and videos synced with iCloud disappear from my device if I unsync iCloud from my camera roll?

    3. Regarding my second question - if they do disappear, how can I get them back, and will they be stored exactly as they were on my device (such as timestamp and date)?

    4. Is there a limited timeframe I have to take action in? Will in iCloud automatically unsync itself if I hesitate a while, for example until I get a response on this post?

    Thank you in advance

    edit: I am using an iphone running ios 10.3.3, if it matters.

    It also says that all of my full res images are stored on icloud, and smaller versions are stored on my phone. If I change this, would I be accidentally deleting anything?

    Is the best option to just upload my photos to my computer and delete them from my phone? Please help

    submitted by /u/heymalapi
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    Ipod Touch 5th generation turns on but only stays on the apple screen. My home button is broken

    Posted: 11 Aug 2018 09:07 PM PDT

    I apologize, but I have no way to be 100% sure what version my iPod was (unless there is some way to find out).

    I tried to push down the volume buttons and lock button, but no luck.

    I've plugged it into iTunes and it did nothing as my laptop could not recognize it.

    Thank you for any help you can offer me!

    submitted by /u/ekot1234
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    Thunderbolt Display Cable

    Posted: 11 Aug 2018 08:09 PM PDT

    Hey Guys,

    Just curious if anyone knows how much Apple charges for getting the Thunderbolt Display cable replaced?

    I've tested with thunderbolt cable plugged into the extra TB on the back of the monitor and can confirm the monitor is working.

    Hoping it's not going to be an arm and a leg.

    Thanks!

    submitted by /u/grayninja62
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    iPad “lost” and locked

    Posted: 11 Aug 2018 07:50 PM PDT

    My dad just came to me for help with his old (I think 2nd gen) IPad and on the lock screen it says "lost iPad, write to email help.apple.us@gmail.com. It is also locked and he doesn't remember the password despite all his attempts so we can't unlock it to do a factory reset and connecting it to a computer and opening iTunes does nothing because it needs to be unlocked.

    He also pointed out that it seems weird the email would be "@gmail" since it's Apple. They'd use their own domain right? He thinks it's a virus as a result. Any suggestions for resolution to bring it back to a usable state?

    submitted by /u/lmboyer04
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    old ringtones gone, new ones don't work

    Posted: 11 Aug 2018 03:43 PM PDT

    Like many, I have lost all my custom ringtones. No announcement from Apple, just leave the customers to fend for themselves.

    I created some new custom ringtones, but even they don't show up in iTunes, after I imported the .m4r files into my iTunes library.

    On my Macbook, the Tones folder that I recreated is under iTunes Media. The custom ringtones are there.

    Any help is appreciated, thanks.

    iOS 11.4.1 iTunes 12.8.0

    submitted by /u/cgm707
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    MacBook Air not entering deep sleep/hibernation - ext. drive issue?

    Posted: 11 Aug 2018 03:39 PM PDT

    Hello guys,

    so recently I switched from my Linux PC to a MacBook and I couldn't be happier. Almost everything works flawlessly and I have gotten used to macOS pretty well now, it's a breeze to work on this device.

    I have one big issue though. My Mac's sleep isn't working correctly. This was actually one of the reasons I bought the device - no need to shutdown in the evening, just close the lid for the day and come back with only like 3-4% battery lost. At least that's what I hoped for and now I get about 20% loss overnight.

    So I have tried to find out how the sleep actually works. If I understand it correctly, the Mac goes into standby first, and after a certain delay (standbydelay in pmset) it goes into hibernation which should conserve the battery. I thought the delay was too long to I set it to 10 minutes, just to try it out. It still won't hibernate.

    Digging further into it, pmset -g assertions shows me what I think is at fault here: "com.apple.powermanagement.externalmediamounted" blocks the deep sleep for the exact amount of time I have my lid closed. I have a small SD card called Nifty that is constantly plugged into my MBA as a storage extension. Now I read something about newer macOS versions trying to eject and remount drives automatically when sleeping but it just doesn't work for me. I also tried apps like Mountain and Jettison to no avail. They do seem to eject and remount my drive - it reappears shortly after I open the lid. But still, no deep sleep for me. Always com.apple.powermanagement.externalmediamounted preventing it for the whole time I close my Mac.

    Am I getting something wrong here? It must be possible to not lose 20% battery overnight just because an SD is plugged in? I have no issue with tinkering around in terminal, but for now as I am new to macOS I'd get some more knowledgeable opinions first. Oh, and I'm running the latest version of High Sierra. I already tried it on a clean install of macOS.

    I would be infinitely grateful if this issue could be sorted out since otherwise, I am in love with this computer.

    submitted by /u/python_greenhorn
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    Bluetooth Connectivity Issues

    Posted: 11 Aug 2018 05:59 PM PDT

    My Bluetooth headphones randomly disconnect every few minutes (and sometimes after 5 seconds) and I don't know why.

    It started after I connected Bluetooth to my friend's Suburu Crosstrek. I tried turning on and off Bluetooth, 'forget this device' on all devices, and restarted to no avail. I also updated to ios 11.4.1 thinking the update would fix it, but it didn't. Resetting Network settings helped a bit, but still disconnects

    I have an iPhone 7, and can confirm that the headphones are not the problem (no problems on iphone 6+ and ipad mini 3)

    submitted by /u/shrimpaston2902
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    Apple won't fix my iPhone 7 with no service, what now?

    Posted: 11 Aug 2018 05:56 PM PDT

    I have an iPhone 7 that is affected by the "no service" issue.

    About two weeks ago, I had my battery and screen replaced by a third party technician after it had fallen. Then, a couple days later my phone service slowly faded out. I went into the apple store to have it diagnosed, then sent away for the program (twice, actually, the first time the tech sent it off with the wrong serial number) and it was sent back to me untouched with a note and an email stating that "...our technicians determined that your product is ineligible for service. It shows signs of misuse or unauthorized modifications." I contacted my local apple store and they refuse to service my phone whether or not I pay them to. I contacted my local repair service and they told me that it had to have been a manufacturing/ hardware error and that they don't have the tech to work on it, so they recommended me to iPad rehab who just told me via email that they can't fix my phone.

    Please, can someone help me or recommend a service or tech? I just want my phone to work again.. It is currently stuck in a Recovery mode loop, I would even appreciate if I could get it functioning without service for a short period.And please don't lecture me about apple's warranty and policies-- when I had the battery and screen replaced I thought those would be the last repairs that I would have to do on the phone.

    submitted by /u/artdrudge
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    Need help connecting TWO external VGA Display screens to MacBook Pro (13-inch, 2016, Two Thunderbolt 3 ports)

    Posted: 11 Aug 2018 05:31 PM PDT

    I have the VGA adaptors and for some reason, my system preferences can only detect one screen. Is there a limit to my MacBook pro? Both VGA ports and VGA Adaptors work fine.

    submitted by /u/chewingwater
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    Question should I pay for the upgrade from 8GB to 16GB for 13" 2018 Macbook pro i5?

    Posted: 11 Aug 2018 05:11 PM PDT

    Hello reddit,

    I recently purchased a 2018 Macbook pro 512gb 2.3GHZ i5 with 8GB of RAM. I love the machine so far however I am thinking of returning the machine and purchasing the same model with 16GB RAM I am just wondering what are you thoughts on this?

    I am mainly using the computer for graduate school.

    Any input would be appreciated!

    submitted by /u/dmk5
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    If I buy the USB-C Digital AV Multiport Adapter for my 12" MB, will I be able to effectively attach it to my TV and watch, say, Netflix? (This is in lieu of buying a second Apple TV)

    Posted: 11 Aug 2018 06:24 AM PDT

    Hello! Pretty much as the title explains. I was debating whether to get a second Apple TV. I have one in the room where I spend most of my time. I have a second larger TV (32" maybe) that I seldom turn on, but was thinking about getting an Apple TV out there to sometimes watch a movie or stream YouTube yoga or whatever.

    I have a 2017 MB (and a 2012 MBP). If I just buy that adapter, can I then just stream as effectively? Will the picture suffer, or does it stress out the MB at all? And then do I just need a cheap HDMI cable like the one I got for my Apple TV?

    If not, no problem. I will just keep saving for the second Apple TV. If it matters, the TV is about 10 years old, certainly not fancy, and definitely not Smart.

    Thanks!

    submitted by /u/goldstandardalmonds
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    Early 2015 MacbookPro Keyboard/Trackpad/Power issue

    Posted: 11 Aug 2018 04:48 PM PDT

    Hi guys,

    This is definitely an odd one. I got a client bring in this 13" MBP Early 2015 saying the keyboard and trackpad almost never work (but sometimes they do kick in). External keyboard/mouse works fine.

    - After doing some reading, I figured it was the cable that connects from the logic board to the trackpad board so I ordered that and replaced it.

    - After replacing it, I could not turn the computer on using the power button, BUT if I got the computer on by disconnecting battery, plugging it in and randomly plugging the charger in and out, it would eventually come on.

    - Once the computer was on, the TRACKPAD now works and sometimes I'd even get keyboard, and the POWER button worked because I could hold it down to shut off.

    - The big problem is, even when the keyboard and mouse work with the new cable, I cannot turn on the computer just using the power button.

    If I connect the OLD cable, the power button does turn on the computer but trackpad/keyboard won't work.

    Any ideas?

    submitted by /u/AnimeExpoGuy
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    2011 MB Pro - New HDD cable needed?

    Posted: 11 Aug 2018 09:50 AM PDT

    Hi.

    I have a MacBook Pro (hardware test lists it as MacBook Pro8,2, Intel i7, 4GB RAM) that my sister gave me that was non-functioning. It was working, broke, then she didn't want to pay the cost of fixing it again. Inside I found a broken Airport ribbon cable (I think the last tech tried to force the connector on and sheared it from the cable).

    I've replaced that as well as gotten a used AC adapter and thrown a 120GB HDD for testing.

    There's no OS currently, and I only have a disc for Snow Leopard I happened to have (thrift shop find). I cannot get either the DVD setup or the Internet Recovery to get past the Apple logo. It goes to a white screen and nothing happens even if I let it sit for a long time. I'm not sure what OS was originally on it since I took the HDD out and gave it back when I first got it.

    Now booting with ALT pressed brings me to the startup manager with either the option for the DVD drive or Internet Recovery, no HDD icon. Does this mean the HDD is not found or should it show up at all? I've tried another HDD and same result. Should I purchase a new HDD cable?

    I'm not up on all the relevant vernacular so excuse me if I'm not exact in my wording. I'm not looking to use this machine as a daily driver but I would like to get it running.

    I also have tried running a Ubuntu LiveUSB but can't get it to boot. Something to do with EFI. Just wanting to test if the HDD is detected in an OS.

    Any help is greatly appreciated.

    submitted by /u/s1rp0p0
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    Bootleg charger split inside my iPhone 7. How do I fix it.

    Posted: 11 Aug 2018 11:53 AM PDT

    Hello. my iPhone 7 charger snapped inside my phone, as pictured in this link. Do you know of any ways to get the charger port separated from my phone without doing permanent damage to the phone, or disassembling it. Thank you in advance.

    submitted by /u/thatsamusmain
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    iMac 27” 2011 keeps shutting down

    Posted: 11 Aug 2018 08:01 AM PDT

    Hi

    I have an iMac 2011 27". It recently started shutting down for no good reason.

    The fans come on at 100% and then it just shuts down. Even if nothing is running.

    Sometimes it can run for a whole day without issue. Then it will decide to do the 100% fan thing the following day after 10-15 minutes.

    It is in Apple factory state - I.e. nothing added or even had the front off to have a poke around.

    I have done a clean install of High Sierra (10. 13.6) with a fresh user. I have done a SMC and PRAM reset. The Apple diagnostic says all is ok.

    Any ideas of a way forward?

    submitted by /u/Jonsmile
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    Does the MacBook Diagnostic Test test for a broken or failing GPU?

    Posted: 11 Aug 2018 02:58 PM PDT

    Apple Music Issue

    Posted: 11 Aug 2018 08:39 AM PDT

    Hey all! Over the last few days (just on my iMac, it works just fine on my phone and I haven't checked my Macbook) all music that I have in my library is greyed out and won't play, but when I go to 'browse' or 'for you' all the music there plays just fine. I was just wondering if anyone knew what the issue might be and how to fix it.

    Here are some pictures for clarity: https://imgur.com/dIUfa8L and https://imgur.com/qdriZ4M

    submitted by /u/TommyRJackson
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    Apple ID & iCloud

    Posted: 11 Aug 2018 02:22 PM PDT

    I have two different emails for my Apple ID and iCloud. Now what I would like is to have them both under the same email. Is there a way that I can do this or no.

    submitted by /u/Nick13123
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    Mid-2012 DIY fusion MBP goes to sleep unexpectedly

    Posted: 11 Aug 2018 01:53 PM PDT

    Note: I have ruled out the lid sensor.

    After using my computer for a while, it will randomly go to sleep. It does save its state and restore normally when it wakes up. If it's plugged in, the power cable goes from green (charged) to orange (charging) leading me to believe its a power issue. A while ago I took it to the apple store, they recommended a battery replacement but that has not entirely prevented the issue.

    Currently I have my HDD where my DVD drive was, and the SSD where the original HDD was. Should they be swapped? It did work fine under this configuration for a while.

    submitted by /u/Muffinizer1
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