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    Home Unlabelled Apple Daily Tech Support Thread - [June 09]

    Apple Daily Tech Support Thread - [June 09]

    June 10, 2020

    Apple Daily Tech Support Thread - [June 09]

    Daily Tech Support Thread - [June 09]

    Posted: 09 Jun 2020 08:08 AM PDT

    Welcome to the daily Tech Support thread for /r/Apple.

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    Here is an archive of all previous "Tech Support" threads. This is best viewed on a browser. If on mobile, type on the searchbar [title:"Daily Tech Support Thread" author:"AutoModerator"] (without the brackets, and including the quotation marks around the title and author.)

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    AAPL closes at all-time high as analyst says company’s custom processors are ‘under appreciated’

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    Steve Jobs announces Rosetta, the PowerPC to Intel binary translator.

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    Posted: 10 Jun 2020 04:15 AM PDT

    Apple's COVID-19 Screening Tool Now Lets You Anonymously Share Your Responses With Health Authorities

    Posted: 09 Jun 2020 06:41 AM PDT

    Apple Has Now Reopened Over 300 Stores, Including Locations in France, Sweden, and the Netherlands This Week

    Posted: 09 Jun 2020 06:45 AM PDT

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    Posted: 09 Jun 2020 07:22 AM PDT

    Apple releases second beta for macOS 10.15.6 and tvOS 13.4.8

    Posted: 09 Jun 2020 11:29 PM PDT

    The iPhone 12 design we really want just appeared

    Posted: 10 Jun 2020 04:28 AM PDT

    A Growing Problem with Apple Products and their Increasing Dependence on Services

    Posted: 09 Jun 2020 09:59 AM PDT

    I have been using Apple products literally since I was a child. Every laptop, desktop, and smartphone I've ever owned has been from Apple. I currently own a MacBook Pro, iPhone, iPad Pro, Apple TV, Apple Watch, and AirPods. I pay for iCloud Drive (2TB) and Apple Music.

    Suffice it to say, I have a lot of brand loyalty to Apple, and this is because their products have historically been very well-made.

    But there is one growing issue that is making me start to consider other product lines. It's a result of their growing desire to get revenue from services rather than their hardware, and how that effects user experience.

    The problem is this: my products do not feel like mine anymore. Before, your iTunes library was the music and movies you wanted. The music, TV shows, and movies you chose. You could always easily go get more, but these views never took priority over your own library.

    Now, when I open Apple Music, or Apple TV, or any of the apps that are now tied to media services, the majority of important views (and often the default views) are curated media I do not tend to have any interest in. I can forgive a service like YouTube for this (considering I have never given them any money), but this is not how premium products should work.

    Concrete examples: * On Apple TV, when Apple Music is in the dock, without even opening the app, it auto-plays music videos chosen by Apple that have literally nothing to do with the music I listen to. It's usually pop music videos released recently. Why not have my most-played playlists there so I can access them quickly? Is this a choice made for the user or for Apple? In-app, the majority of the views are curated by Apple and the ones that aren't, like the Artist view of songs in my library, are buggy, slow, unintuitive, and sometimes crash the app. My chosen music should be top-priority—across the board. Right? * The Apple TV app across the board, which has the power to give me access to all the shows I've been watching on all platforms, is 90% recommendations for shows I haven't seen, or ads for Apple's own service and shows. On iOS, for example, there is (1) a banner ad up top for Apple TV+, then (2) one row of recently played, and then (3) several rows of curated content, most of which doesn't interest me at all. The main view should be my collections of TV shows and movies that I've watched or have added to my library. * When using Siri, there are clear examples of (probably) ad-funded product placement in the suggestions that have no relation to anything I've watched or listened to. For example, my very young son was playing with the Siri remote and it suggests repeatedly that he say "Watch Game of Thrones"—a show I've literally never watched on a service I don't even pay for. How hard would it be to insert the title of a show I actually watch? I don't necessarily want my very young children being suggested to watch Game of Thrones...

    All of this comes together to give me the idea that I'm not using a product that I own, but rather a gateway into the world of marketing. I don't feel like my Apple TV, for example, is a set of media libraries like it was, but rather a large panel of advertising that I can search through to get to what I want. Why do I have to constantly wade through things I don't care about to get to what I want? How can I let, say, a 9-year-old have access to the TV without worrying what kind of stuff he gets exposed to? Why can't I just collect my own media and keep them as a collection? Does the advent of streaming services mean every consumer becomes homogenized into the same person with the same interests based primarily on what's being promoted the most by media companies? That's not how I ever have wanted to use my media tech.

    Again, I don't mind an app having a place for seeking out new content—that's an important feature that should be included in all media-related applications. But the prevalence of these features, and the complete inability to avoid them altogether for any period of time, makes Apple's apps closer to something like Netflix or YouTube than something like a library of music or TV shows you've collected—something you paid premium on hardware (and potentially more on services) for.

    Imagine if your home screen did this—showed you, in a random order, some of your most recently-used apps with selections of tons of apps Apple thinks you might want to download. That would be absurd. Yet that's exactly how most of the views of these products work.

    Fortunately the "library" concept still exists on Apple Music, but it has taken a backseat to curated content on everything but iOS. And on other media apps from Apple, the idea of a library or collection of any kind simply doesn't exist anymore. I want to be able to control what I see—and I don't want to see ads or promotions for things I have no interest in when I'm using a product or service I'm paying for. It would be cleaner, easier to use, especially easier to feel comfortable buying these products for my kids, or letting them use them, as they get older.

    submitted by /u/atalkingfish
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