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    Wednesday, March 4, 2020

    Apple Help 'Add Artwork' greyed out in iTunes. File is MP3 format and 'Read Only' is unchecked. Windows 10. Latest iTunes update.

    Apple Help 'Add Artwork' greyed out in iTunes. File is MP3 format and 'Read Only' is unchecked. Windows 10. Latest iTunes update.


    'Add Artwork' greyed out in iTunes. File is MP3 format and 'Read Only' is unchecked. Windows 10. Latest iTunes update.

    Posted: 04 Mar 2020 11:42 AM PST

    What is mdworker_shared and why do I have 28 copies running?

    Posted: 04 Mar 2020 09:31 PM PST

    Trying to figure out why do I have so many copies of it running and is there any way to tell what is using it? There are also 2 mdworker processes running. The number of mdworker_shared continues to change in activity monitor.

    submitted by /u/jeffinRTP
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    Advice on Apple's warranty keyboard service? They want me to replace the perfectly functional screen first (for over $1000).

    Posted: 04 Mar 2020 03:41 PM PST

    15" Macbook Pro 2016

    This has been a horrible afternoon of hours long phone tag between the local authorized repair place Simply Mac, and Apple.

    I ended up eventually talking to an 'Apple senior advisor' saying they won't replace my keyboard unless I replace the entire lid. There's been a small dent in the top right corner for over a year with no loss of functionality nor any cracks in the screen. It's totally functional. I wouldn't consider it worth a mention. They won't fix my keyboard under warranty unless i pay them $1020 to 'fix' the screen first. I don't have $1000. I don't have $100. I need a laptop for my part time dev job so I can work my way to something bigger.

    Clearly Simply Mac should have caught this if it was really a problem instead of wasting 5 days (so far) of my productivity. And why does Apple need to replace something perfectly functional? They say it's so they can say they can give me a new warranty, but I don't want a new warranty for this old laptop. I want a working keyboard. Am I boned? Is there anything I can do?

    So frustrated.

    https://i.imgur.com/yb2pjzz.jpg

    submitted by /u/slavetothesound
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    My left AirPod won’t connect, only the right one works. I’ve tried factory resetting, forgetting in Bluetooth, all of the tricks. They are both fully charged. Has this happened to any of you, and if so, do you have a solution?

    Posted: 04 Mar 2020 07:53 PM PST

    Trying to see a video from my Uni on my sister’s old ipad with ios 9.3.5. Any suggestion to play flv files?

    Posted: 04 Mar 2020 12:57 PM PST

    Videos on safari for example YouTube or any other sites that display videos the videos show up as an black screen yet audio still works

    Posted: 04 Mar 2020 07:27 PM PST

    Please help with this issue it's getting annoying

    submitted by /u/Thedonjavon
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    HELP! - Can’t download the additional components needed to install Mac OS X Error

    Posted: 04 Mar 2020 06:09 PM PST

    I have a Late 2011 macbook pro that i cant seem to reinstall mac since my hdd died on me. i tried to reinstall using recovery mode and thats when i got "Can't download the additional components needed to install Mac OS X" i dont have access to another mac but i have access to a windows pc, please help

    submitted by /u/themailmanpan
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    iPhone XR unable to restart

    Posted: 04 Mar 2020 09:23 PM PST

    So I have a strange issue, last night (4/3/20) I tried to open the Flight Radar app, for some reason the app was not able to open, and afterward when trying to access other apps (Messenger, Facebook, Snapchat) those apps would also not open but instead crash to home screen. I then turned my phone off to reset everything, this worked and all apps opened fine afterward. However, overnight somehow my phone attempted to update, during this update it has crashed and was unable to complete it, the phone will now not turn on. I have tried restarting it multiple times (press vol up, press vol down, hold power) and it hasn't worked, and now the phone is stuck displaying the apple logo as if it is turning on, every 5-10 minutes the screen shuts down and the logo disappears but then comes back on again repeating the process. I'm going to attempt to update it via iTunes on my PC but not sure if that will work.

    Any/all help is appreciated.

    submitted by /u/LucasC2306
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    MacBook Pro space gray coating peeling off within 8 days from day of purchase

    Posted: 04 Mar 2020 09:14 PM PST

    Bought a brand new MacBook Pro 8 days ago and the space gray coating started to peel off.

    Is this even normal for standard wear and tear conditions.

    Should I ask for a replacement instead of a repair? It's a 15 inch model which I bought from an authorised dealer at a discounted price and it's brand new.

    picture

    submitted by /u/zjzjzj1000
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    I got a new iPhone and I can’t sign in

    Posted: 04 Mar 2020 04:32 PM PST

    I recently cracked my phone and sent it in to apple care and I just got the phone back and there's multiple problems

    1: the sim doesn't work I put it in and 30 seconds later it says invalid sim

    2:I put a backup on iCloud but when I try to use it it says that I need a second device that has my account so it can receive 2 factor authentication but I don't have a second device

    3: I have a older backup on iTunes but I don't know how to get it to show up

    Any help would be amazing thanks

    submitted by /u/JisflAlt
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    Opening files on my USB

    Posted: 04 Mar 2020 02:09 PM PST

    Hi everyone! The folders on my USB used to open immediately when I clicked on it under "location" on Finder, but now it says "Loading..." and takes 5-10 minutes for the folders to show up. I didn't add any files to it recently, so I am not sure what is causing this delay. Any help is appreciated thanks so much!

    submitted by /u/qqtubs
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    Does purchasing iphone second hand make me unavailable for repair programs?

    Posted: 04 Mar 2020 07:59 PM PST

    Hello All,

    A couple years ago I bought an iPhone 7 off swappa, which is a reselling website for phones akin to ebay. The phone has worked perfectly up until it started having connectivity issues, which is because of a faulty component on the main logic board.Apple has a repair program for this issue which my phone initially qualified for.

    However, right before they started the repair, applecare support sent me an email requiring proof of purchase and here lies my problem. Since I bought this phone second hand, does that mean I don't qualify for this repair?

    Does anyone have experience in this and could offer some advice? thanks!

    submitted by /u/locolocust
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    Here's the story...of how my mac life got turned upside down. Password Screen Jiggle // In constant re-boot? // Help a Graphic Designer out!

    Posted: 04 Mar 2020 04:03 PM PST

    Here's the story...of how my mac life got turned upside down.

    I was working at my office, shut my mac, put it in it's case, walk out, get in the car, put bag in passenger seat, like I do *every* day, went to the post-office, came home, opened my macbook to continue some work and it prompts me for my password, my selfie profile picture is still there above the login, but the background is different and it won't accept my password.

    Did you turn it off and back on again? Well yes, this prompts it to either give me a circle with a line through it that turns to a flashing folder with "?" OR if I NVRAM it takes me back to the jiggly password screen -- if I try to reset my password with the prompt underneath it goes back to black/starts a continual reboot process.

    My mac is currently at a Data Recovery place because I'm an idiot and did not back up my laptop (it was acting ABSOLUTELY fine, there was nothing weird or unordinary so it did not even cross my mind to do a backup UGH...but hindsight is 20/20) so I'm facing the loss of *hundreds* of hours of Graphic Design work and files for multiple clients as well as personal work.

    Data Recovery guy says this is some weird glitch with this series of macbook and that he is stumped/can't do anything about it...but that it isn't my harddrive and most likely all my stuff is still in the computer, I'm just....locked out? I feel like if I could just bypass this screen and get in and at least get my data, I'd be okay...probably a long shot but there are hundreds of gurus on reddit so please help! :(

    submitted by /u/_BananaBrat_
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    Apple on Recovery Mode (DIFU) and I don’t know what to do

    Posted: 04 Mar 2020 03:40 PM PST

    Hey folks. So I have two iPads, an Air and a Mini. I forgot the code for the two of them and they got disabled. My Mac reads them when I plug them to the laptop but I don't know how to get them out of recovery mode. I've tried restoring them or updating them through my MacBook but it's not working. What can I do?

    submitted by /u/pianogirl282
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    MBP won't connect to wifi on airplanes--anyone have suggestions?

    Posted: 04 Mar 2020 07:23 PM PST

    My 15" 2017 MBP won't connect to wifi when on airplanes. I know the problem is specific to airlines because I've had the problem on 3 different airlines in the last couple of months. I haven't had any issues connecting to wifi in any other situation.

    Here's a brief description of what happens. I connect the wifi to the network name and then enter the URL in my browser. The webpage won't load and I get a message saying I am not connected to the internet. I know I am doing it correctly because last flight I bought wifi on my iPhone after having the problems on my computer.

    I have tried using Chrome, Firefox and Safari and all have had the same issue. I've tried creating a new user to no avail. I've renewed the DHCP Lease--again, no help.

    Anyone? TIA

    submitted by /u/superchet
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    Going back to an old backup and then returning to the recent one?

    Posted: 04 Mar 2020 12:58 PM PST

    If I backup my phone before I access an older backup will I be able to go back to the one that is most recent? Any help would be appreciated, thanks

    submitted by /u/WhimsicalWeedle
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    iPhone X: Scroll Stutter/Jitter, Mostly in Third-Party Apps

    Posted: 04 Mar 2020 06:43 PM PST

    Here's a video of the problem acting up particularly badly.

    So I got this used, in-warranty iPhone X from a well-rated seller on Swappa a month ago. From the time I booted it up, and even after a recent reset, I've noticed this weird stutter/jitter effect when scrolling—almost always in third-party apps. Someone speculated that the phone might have a third-party display, but I've been unable to confirm whether that's the case. Other than this issue, the phone works perfectly fine.

    Running iOS 13.3.1 and have 46/64 GB of storage available. I reset my phone and tried scrolling on Twitter before I restored from a backup, and the issue persisted.

    Thanks in advance for your help!

    submitted by /u/shakerattleandrollin
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    Podcast not showing on Mac

    Posted: 04 Mar 2020 06:06 PM PST

    Anyone know why when im listening to a podcast on my iPhone it doesn't reflect on my MacBook? Is there a way to change that?

    submitted by /u/Twiggygomes
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    Keyboard no longer working after battery replacement (early 2015 MacBook Pro)

    Posted: 04 Mar 2020 05:55 PM PST

    Essentially what I wrote in the title. I took my computer into a shop to have its battery replaced as it would not hold a charge unless it was plugged in. The shop did not plug it in and claimed it was DOA and immediately began work. Now my computer is back but the trackpad and the keyboard (minus the on button) do not work. I have to use a blue tooth mouse and keyboard. They claim it is a software issue? But said they would order a part to fix it. I refused because this all seems fishy. I opened it up and the ribbon seems to be ok. Is there any other piece of hardware that could have been damaged that isn't apparent? I don't understand how it could suddenly have a software issue when It didn't when I gave it to them.

    I posted this in another subreddit as I am trying to cast a wide net to diagnose.

    submitted by /u/HitlersStankySnatch
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    Mura spot on MacBook 12in (2016)

    Posted: 04 Mar 2020 05:39 PM PST

    AirPods Latency Issues on MacBook

    Posted: 04 Mar 2020 05:17 PM PST

    Airpods Latency Issues on Macbook

    When I use my airpods on my 2015 macbook pro the audio is out of sync with any video I watch. I do not have these issues on my iphone and I am wondering if there is a solution out there to this.

    submitted by /u/amonroe11
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    Odd Settings scroll problem on iPhone X

    Posted: 04 Mar 2020 05:07 PM PST

    I recently got a refurbished iPhone X, and when I scroll down in Settings with Dark Mode (not light) it has mildly annoying blue lines that faintly appear. Does anyone else have this problem?

    submitted by /u/SirSammy04
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    Apparently I had burned 1400 by midnight this morning and over 2300 by 2pm. Any idea what’s going on?

    Posted: 04 Mar 2020 06:22 AM PST

    Does anyone know if it damages the battery when using the phone while its in the charger and on 100%? Does it keep using power through the battery, or does the phone just use the charger’s power meanwhile its plugged ?

    Posted: 04 Mar 2020 04:52 PM PST

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