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    Saturday, December 29, 2018

    Apple Daily Tech Support Thread - [December 28]

    Apple Daily Tech Support Thread - [December 28]


    Daily Tech Support Thread - [December 28]

    Posted: 28 Dec 2018 07:15 AM PST

    Welcome to the daily Tech Support thread for /r/Apple.

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    Here is an archive of all previous "Tech Support" threads. This is best viewed on a browser. If on mobile, type on the searchbar [title:"Daily Tech Support Thread" author:"AutoModerator"] (without the brackets, and including the quotation marks around the title and author.)

    submitted by /u/AutoModerator
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    Netflix permanently pulls iTunes billing for new users

    Posted: 28 Dec 2018 11:45 AM PST

    Anybody else tired of the tech youtubers milking the Airpods 2 and all?

    Posted: 28 Dec 2018 03:29 AM PST

    Omg, everyday a new youtuber puts out their prediction of Airpods 2, and all other kinds of stuff. And their predictions are nothing but wild guesses. Last year I can remember at least 4-5 videos at different times of the year saying they're gonna come out with Airpods 2.

    In addition, these predictions have graphics or ideas of the innovation that sounds like nothing that Apple would do really. At this point, it looks like people are just pumping videos out for one day out of the luck, when Apple puts out a new product, they'll be like "told you so!"

    Same goes for Macbooks, Homepods, iPhones and all

    submitted by /u/VMSstudio
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    Apple really needs to give more attention to Apple Music

    Posted: 29 Dec 2018 12:56 AM PST

    • Play counts for songs don't sync properly across devices (ie iPhone, Mac, & Apple TV)

      Ex) This information is interesting and I like looking at it. Important play count information would be accurate for potential future usage of Siri such as saying "play my most listened to Portugal. The Man and MGMT songs")

    • No Handoff feature

      Ex) If I have a queue of songs on my Mac or Apple TV, I want to be able to quickly get that on my iPhone if I have to leave in my car to go somewhere.

    • No BPM data for any songs

      Ex) This would give Apple a huge edge on competitors like Spotify. BPM data is useful for creating playlists and surely Apple can figure can figure out a way to automate this entire process for every Apple Music song

    • No higher tier plan for hi-fi audio ($19.99 per month)

      Ex) I listen to music for hours every day. I listen to 1-7 new albums per week. I'm willing to pay extra to have hi-fidelity audio for Apple Music songs. I think the best way to do this would be to select which existing songs in my library I want to convert to hi-fi. That way play counts, date added, and playlists are all retained.

    • Doesn't have end of the year stats like Spotify

      Ex) If Apple figured out play counts and got it to sync properly between devices this shouldn't be hard for Apple to implement

    • Improve track listing and results in Search

      Ex) It's confusing when searching for songs and I get 5 results for the same song. Apple should highlight the result that is the best one. For example when I search "Bohemian Rhapsody" the proper album version is the sixth result. Greatest hits albums and the movie versions are ranked higher. Apple Music should at least have an option to bump the album version to the top. This is useful if you want to go back in the future and listen to more songs from that album

    • Music videos aren't in great quality... So why even have them?

      Ex) I think the best I have seen is 720p. If it's 1080p on YouTube why even have them on Apple Music?

    • Doesn't create smart playlists based on songs I listen to frequently or during certain times of the day

      Ex) I want to be able to say "Hey Siri, play King Gizzard songs that I listen to on the way to work very early in the morning"

    • Special edition albums bought in iTunes that aren't available on Apple Music don't show up on my Apple Music profile

      Ex) InnerSpeaker (Collector's Edition) by Tame Impala specifically. Just make a change so anything bought in iTunes shows up in Apple Music. I don't know. I guess this isn't as important.

    • Duplicate genres showing in iTunes/Music app

      Ex) Give users a way to merge genres in desktop app? I have 3 genres for Hip Hop/ Rap all titled the same thing.

    • If an artist uploads a single to Apple Music, removes it, then includes it with the full album, then I want the option to convert the single into the album version so that it still has my play count & playlists. Same goes for reuploads and remasters of other albums

      Ex) The Star Wars 1-6 soundtracks were remastered last summer and the old albums were removed from Apple Music. This messed up playlists I had. I want to be able to convert the old files to the new files while retaining playlists and other information

    • I want to be able to add lengthier descriptions to my playlists (or even albums as well)

      Ex) Below an album I want to write a description like "I discovered this album in 2014 when I was friends with so and so.. etc etc) Also for playlists that I share on my Apple Music profile I want to add a lengthy description. Ex2) If a band I like has over 20 albums, I want to be able to create a playlist of all of their albums and then list out all of their albums in the description while being able to use tab, enter, bullets etc.

    • Create smart playlists based off songs I like with high tempo and BPM automatically

      Ex) automatically categorize songs that are calm and then much heavier

    • If I delete an album from my library I don't want to see it popping up in my recommendations every day

      Ex) Talking about that first Royal Blood album. Sorry guys... :/

    submitted by /u/marcus_413
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    iOS and most apple products are due for an audio update. We haven’t gotten one since iOS 7.

    Posted: 28 Dec 2018 10:56 PM PST

    Over the years the audio with apps has evolved and gotten more satisfying and minimalistic and less obnoxious. Apple's has not. We got one new ringtone for iOS Reflection and that came a year or two ago. 1 ringtone.

    Even if they don't completely change the audio, they atleast need to update and tune them for shorter, more minimalistic sounds.

    AND, if that won't work? Let third party apps and devs make their own and have access to haptic feedbacks, so we can purchase or create our own. This shit is getting dry.

    edit: forgot the keyboard audio tuning as well.

    submitted by /u/Pavlich_
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    Low Power Mode really should disable auto app updates...

    Posted: 29 Dec 2018 01:19 AM PST

    You're trying to conserve your battery and the system ignores that and starts updating your apps in the background, killing the battery. Not to mention that under low power mode your cpu is already clocked lower, it gets even more sluggish when multiple apps are downloading and installing in the background...

    submitted by /u/eggimage
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    I went to the local Apple Authorised Service Provider in my city asking them to replace the rubber feet on my MBA and they said I have to replace the whole back case. Is this normal?

    Posted: 28 Dec 2018 11:12 PM PST

    Here's a pic of what I asked them to replace - https://imgur.com/a/ER7REOc. I told them it was out of warranty and if the need be I would purchase a set of 4 rubber feet if there wasn't an option to buy one piece. Inturn I was told there wasn't an option to replace only the rubber feet and the whole back case must be replaced?!. Has anyone replaced their Macbook's rubber feet with Apple service? It this the usual norm?

    EDIT > Called Apple India directly and to my shock they said the same thing too. They said the case has to be replaced and there is no option to replace the rubber feet.

    submitted by /u/wildgoat
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    Should YouTube and Netflix automatically turn ’True Tone’ off like Apple does in the camera and Photos app?

    Posted: 28 Dec 2018 10:43 AM PST

    True Tone is great on Apple products with LCD screens but the effect is too strong on the OLED iPhones. The screen becomes way too warm.

    submitted by /u/onesmack
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    Resubbing to Apple Music after not being a student for a little while has been absolute hell.

    Posted: 28 Dec 2018 01:10 PM PST

    I got a HomePod for Christmas and wanted to sign back up for Apple Music. I had it a little over a year ago as a student, but cancelled after using a friends Spotify Premium for a while. Now that I am no longer a student I wanted to sign up for the individual plan, but I am conintuously forced into trying to sub to the student plan. Any time I try to subscribe I keep getting a "We are having trouble verifying that you are a student. Please try again later." After an hour on the phone with Apple Support they come to the conclusion that there is nothing else they can attempt so I should try contacting UniDays. I login there and it says that I am no longer verified as a student. NO SHIT! That is what I am trying to do in the first place! Rather than have an option to say that I am instead now waiting to get an email back from UniDays support! Why is it such a process to switch from one plan to the regular, more expensive plan?

    submitted by /u/c_zim
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    Apple could be onboard the 2019 3D Camera trend for Smartphones that will introduce In-Air Gesture Controls

    Posted: 28 Dec 2018 05:12 AM PST

    Netflix kills in-app subscriptions on Apple hardware

    Posted: 28 Dec 2018 11:41 PM PST

    Apple's navigation gestures have ruined me

    Posted: 28 Dec 2018 06:41 AM PST

    I recently gave Android another chance as well as took a look into a Windows laptop to get an idea of what to upgrade to in the next couple of years. In my testing however I realized that I strongly prefer Apple's swipe navigation of a mobile UI and the navigation gestures built into macOS just feel so much more fluid than those I experienced with windows. Overall, Apple has ruined me with regards to my experience of other operating systems in a more mobile form-factor, at least at this point in time.

    submitted by /u/ThinnerSamTarly
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    Hands on with the Brydge 12.9 Pro keyboard

    Posted: 28 Dec 2018 11:53 AM PST

    Why did apple stop making the iPad smart case?

    Posted: 28 Dec 2018 06:18 AM PST

    I had one for my iPad Air and loved it. I recently got the 6th generation and I'm trying to find a similar case. There are a few on amazon that look like the case but the one I got doesn't protect the left side of the iPad while I have the cover folded back.

    submitted by /u/Lotto24
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    What do you want see from the 2019 IPad Pro?

    Posted: 28 Dec 2018 02:15 PM PST

    Just got pack from the Apple store, and brought my Sony A7iii to see how hard/long it takes to upload pictures and video to the IPad Pro so I could edit. The IPad Pro has usb c but it was anything but quick and easy. Needless to say, I decided I'm going to wait one more year for them to get it 3rd party connections figured out. Which brings me to the question, what would you want to see out of the next IPad Pro?

    submitted by /u/jonlb87
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    Updated Map Area

    Posted: 28 Dec 2018 11:19 PM PST

    Netflix Interactive Titles, what gives? iPhone, iPad, Mac, Game Console yet no Apple TV support?

    Posted: 28 Dec 2018 04:58 AM PST

    So Netflix released their interactive Black Mirror Title today, think choose your own adventure!

    Sick right?

    Well not if you want to watch it on your 4th Gen Apple TV as it's incompatible

    Proof; https://vimeo.com/308553061

    Why Netflix? You've just updated the App with new UI but not with interactive support? What gives?

    submitted by /u/allnutty
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    Ask for paymenth for free app

    Posted: 29 Dec 2018 02:38 AM PST

    Anybody has experienced this today ? I just tried to download a free app and they request to update my payment method billing info, LIKE WTF FOR A FREE APP !?

    Anyway i updated, in fact yesterday i purchased from itunes, and with my 100% legit card they say billing info its not correct :/

    A friend of mine told me it happend to him today too

    Any ideas ? or heard some news about this ?

    submitted by /u/smokedsteak
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    Is there a way/app to update contacts’ photos?

    Posted: 28 Dec 2018 12:46 PM PST

    I remember years ago when Facebook was still integrated into iOS there was an Update Contact Photos option. Since that integration is now gone, how can I go about this? Is there an app to do it quickly or in batch?

    submitted by /u/duncanispro
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    Parents have first Imac - Is there a must-have list of apps/software anywhere

    Posted: 29 Dec 2018 02:00 AM PST

    Hello all,

    Elderly parents have their first Imac. I'm looking for the bare must haves for them. Is there a list anywhere? Many thanks?

    Looking for:

    Virus/keylogging etc protection :Do a lot of online banking - thinking of Sophos premium? Any good other protection?

    Decent desktop email provider - unsure if the pre-installed software if good enough?

    Spelling helper?

    Something to help with internet speed?

    Whats the best/fastest browser currently?

    Password manager?

    Anything else, pretty simple for the older users, they are very slow at typing and find fonts small.

    submitted by /u/Anyankathebat
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    A compliment for Apple Music: It kept together two songs in a “Favorites” playlist I only ever keep together.

    Posted: 28 Dec 2018 12:19 PM PST

    There are two songs from Rent..."One Song Glory" and "Light My Candle" that I only ever listen to back-to-back, simply because I feel like they're better as a continuation.

    Interestingly, I listen to them maybe 3 or 4 times a year, but no more.

    Yet, in a recent Favorites Playlist, Apple Music still kept them in order, next to each other.

    See the playlist here!

    Also, is anyone else seeing unannounced "themes" in these playlists? This one happened to be chock full of songs used in movies or TV shows I love, even though they aren't on the soundtrack albums (like 'Hey Beautiful' from HIMYM, and 'A Simple Song', which was featured in a big way in the season 7 finale of the same show). It even contained a cover of a big song from a soundtrack (Crazy For You, covered by NewFound Glory).

    This isn't the first 'theme' I noticed. A couple of months ago, I got one that was mostly Wrestling themes or songs used by WWE.

    I know there's lots of issues with Apple Music, but this has impressed me.

    submitted by /u/BruteSentiment
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    What Settings and Security Should I Absolutely Have on an Public iPad Used In A Classroom?

    Posted: 29 Dec 2018 01:39 AM PST

    Hi Everyone!

    My school recently got a Google education account, and we have a few iPads for use by students if they are not able to bring their own device. Unfortunately our school has some pretty poor password security and some students learned the admin password. This meant spending a long part of my day deleting apps and games installed by the students. While I would definitely like all input regarding features I should enable on the iPad, what I really want to know is this:

    Is there an app or a feature that allows me to set a new "Default" so that if things get installed again that should not be installed, instead of doing a factory reset or deleting apps one by one I can get rid of all the apps that are not part of the default and keep the apps like Google Slides and Docs?

    Thanks so much for your help!

    submitted by /u/SpudsMcKensey
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    His and her Homepods?

    Posted: 28 Dec 2018 03:20 PM PST

    For the bedroom, is it possible to have his and her homepods grouped as one unit but tied to different iCloud accounts.

    So if I ask to call someone it uses my HomePod and if she asks what's on her calendar, her HomePod speaks?

    I want to get a second HomePod but not sure if this is even possible.

    submitted by /u/macboost84
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    Halide Vs Obscura 2

    Posted: 28 Dec 2018 04:55 PM PST

    I recently bought Sandmarc lenses for my iPhone XS Max and if I want to put them to good use, I need a 3rd party camera app. I have so far been using Obscura 2 and it has great options for camera controls and shoot in raw format. But I've also seen that Halide seems to be very popular around here. From what I've read so far, Halide seems to have smart RAW feature which is supposed to be better or equivalent to smart HDR. Some also mention portrait mode. Can you guys help me out here in comparing Halide with Obscura? Is there a way I can try Halide before buying?

    submitted by /u/randomax
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