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    Monday, June 4, 2018

    Apple Help Wife's phone is at authorized repair for warranty fix, she can't log into iCloud or anything because of two factor.

    Apple Help Wife's phone is at authorized repair for warranty fix, she can't log into iCloud or anything because of two factor.


    Wife's phone is at authorized repair for warranty fix, she can't log into iCloud or anything because of two factor.

    Posted: 04 Jun 2018 06:12 PM PDT

    My wife's iPhone 8 screen stopped working today. We live in a smaller town, so ATT told us to take it to an authorized Apple repair shop (Apple store is 2.5 hours away). She can't log into iCloud because the two-factor id process is sending a text to the phone she doesn't have. I gave her an old iPad mini to use and she can't even get started on that for the same reason. She has her MacBook Air and that's it, but can't check messages on it. Anything we are missing or is she stuck until she gets the phone back?

    thanks

    submitted by /u/HonkyMOFO
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    Is it worth it to upgrade a 2010 MacBook Pro in order to run the latest version of xcode?

    Posted: 04 Jun 2018 07:35 PM PDT

    This is the internal of the Macbook

    • Can I swap out the hardisk or DVD drive for SSD?

    • I found out that xcode needs High Sierra, which need at least 8gb of ram, is it worth to buy 2x4 gb of ram and upgrade an 8 year old MacBook?

    For how long will the 2010 MacBook be supported by High Sierra?

    submitted by /u/junweimah
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    New iPhone tomorrow! Confused on how to set it up without restoring everything from backup.

    Posted: 04 Jun 2018 07:08 PM PDT

    I'm upgrading tomorrow to an 8 plus. I just backed up my current phone as both a full backup to my MacBook and an iCloud backup.

    I am pretty sure I do NOT want to set my phone up with backup. I have thousands of photos on my phone that I don't need or want. I've already imported important photos to Photos on my Mac, so I'm not worried about losing them. Same with contacts. Apps and Music are easy enough to re-install/download.

    What I'm not clear on is how to import only certain things to the phone if I set it up as new, contacts being one example. I have them on my computer, so can I just connect the phone to my Mac and have it go that way? Or will those automatically come back when I sign in to iCloud on the new phone?

    I have 21 GB of "Documents and Data" on my current phone, but I'm not what that is. When I try to look in Settings, it says that most of D&D is photo storage. However, iTunes shows an additional ˜20GB on my phone taken by photos, so I'm confused why they'd show up twice. Any ideas how to figure that out? I'm hoping that starting as a new phone will clear some up.

    Thanks!

    submitted by /u/CoffeeAndCroissant
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    Help with "viruses"

    Posted: 04 Jun 2018 06:57 PM PDT

    I have been getting my safari to redirect me to this page that says Mac is infected with (3) viruses and several other random sites for a few days. I don't remember downloading anything and have searched for and deleted any suspicious files... Wondering if anyone else has had this problem and if so how you were able to resolve it?

    Thanks in advance.

    submitted by /u/Mcp1995
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    Purchase New Macbook Pro or Wait for 2018 Refresh?

    Posted: 04 Jun 2018 08:18 PM PDT

    I'm studying software development, and so far I've been working on an old early-2011 Macbook Pro (13-inch). I've been working on an iOS app in React Native, and my laptop does NOT like Xcode, which runs very sluggishly, even with an upgraded 8gigs of RAM.

    I'm a little unfamiliar with the refresh cycles for Apple. At this point is it worth getting a brand-new Macbook Pro, or should I wait until they refresh the line? I'm considering jumping on it now, as I don't think my Macbook will even support Mojave.

    submitted by /u/Prince_Marth
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    Deleted a ton of stuff from iCloud drive but the usage is still the same

    Posted: 04 Jun 2018 07:31 PM PDT

    I'm planning to downgrade from 2TB storage to a 200GB plan. I've got around 263gb in use, 1.74TB left in the cloud. So I deleted a ton of videos from the cloud, almost more than a 100gb worth. On the Mac in finder, it says I got 1.8x left, but when I go to the iCloud panel both on iOS and MacOS, it still says I'm using 263gb with 1.74TB left, as if nothing was deleted. Please help.

    submitted by /u/SlighMD
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    Replacing Macbook Retina Logic Board, how to recover?

    Posted: 04 Jun 2018 07:23 PM PDT

    I have a Late 2013 Macbook Pro Retina that somebody spilled a drink on. It worked fine for a while but recently the fans would be on full blast constantly and the machine was very slow. Apple store said the logic board needed replaced because of some faulty temperature sensors, which makes sense. I bought a refurbished logic board on ebay and installed it thinking I could start it right up into recovery mode, but it isn't responsive to startup key commands. It always chimes, then displays a dark screen with a folder and a question mark. How am I supposed to recover my Mac, or even start a fresh install if I can't get to the boot menu or start up drive selection screen? Is the new board I bought faulty?

    The ifixit tutorials don't mention anything about the recovery process after doing the hardware installation.

    Thanks in advance for any help!

    submitted by /u/iVoid
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    Should I wait to buy 4K Movies in iTunes?

    Posted: 04 Jun 2018 07:10 PM PDT

    If I buy a 4K movie from iTunes and don't presently have a 4K display or TV, will I be able to watch it in 1080p?

    and when I do upgrade to a 4K TV or display in the future, will I be able to watch what I purchased in 4K without repurchasing the movie from iTunes?

    Thanks in advance !

    submitted by /u/daemon7
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    Apple Watch pride face not an option

    Posted: 04 Jun 2018 07:05 PM PDT

    My phone and watch are on the most recent software but the pride face is not an option. My boyfriend is having the same problem.

    submitted by /u/TheLittlePrince98
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    How to fix iPhone X Face ID not working?

    Posted: 04 Jun 2018 06:37 PM PDT

    Will MacOS Mojave support Appleraid macs?

    Posted: 04 Jun 2018 06:11 PM PDT

    Hello. I'm not tech-savvy so excuse my ignorance. I have an iMac (5k late 2015) with two SSDs in it (one Apple and the other Samsung) connected in RAID. So when High Sierra came about I couldn't upgrade to it because of the "Appleraid" message. Will MacOS Mojave install with no problems with my current setup? Thank you so much to anyone who helps me. I'm willing to upload any images or info requested by anyone who wants to help. Thank you.

    submitted by /u/rayansb
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    How do I permanently turn off assistive touch iPhone X?

    Posted: 04 Jun 2018 09:20 PM PDT

    Hey y'all, so long story short, every time I go out at night I seem to wake up with assistive touch on and I have to turn it off.it's not a huge nuisance but just annoying. I have never turned it on on purpose and I don't know how it turns itself on, so I'm just wondering if there's a way to turn it off permanently because it's kind of annoying having to turn it off all the time. Thanks

    submitted by /u/BacwoodDingus
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    Books in same series on IBooks not in right order

    Posted: 04 Jun 2018 05:33 PM PDT

    I recently download some books for my IPad and in the IBooks app the books in the series are not in the right order. They go from book 4, book 5, book 6, then book 1, book 2, book 3. Is there anyway to sort these so that they are in the proper order?

    submitted by /u/willywongka
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    Broken MacBook lcd screen

    Posted: 04 Jun 2018 09:02 PM PDT

    I broke the lcd on my nearly new MacBook Air but don't have AppleCare. My boss purchased the laptop for me but didn't get AppleCare and I can't afford to get it fixed. I've heard the Genius Bar has been understanding of these situations before and have fixed or replaced the laptop but don't know if I will be that fortunate. Anyone know the cost or have any advice on what I should do?

    submitted by /u/beckilady
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    Unable to do a time machine backup to my Samsung T5 external SSD. It gets to 14.79 GB and slows to a crawl.

    Posted: 04 Jun 2018 05:16 PM PDT

    I bought a Samsung T5 external SSD. If I try to backup to it, it will get to 14.79GB and then slow to a crawl. This is a usb 3.1 drive so the speeds should be pretty fast however even getting to that 14.79GB took over 30 mins, then after it hits 14.79 it slows even more. I did a time machine backup to a regular external hard drive and it worked fine, so I'm thinking this might have something to do with an SSD.

    I'm using a 2017 15 inch MacBook Pro and the hard drive is connected using the USB C cable that came with the Samsung

    submitted by /u/taxidriver1138
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    Original Apple Watch running 4.3.1, but doesn't have Pride Face?

    Posted: 04 Jun 2018 08:57 PM PDT

    Hey guys. I'm kinda wondering why my watch, which is "up to date" according to the phone app doesn't have the new Pride face anywhere in the iPhone Face Gallery page, nor can I select or add it on my original Apple Watch directly.

    Any ideas?

    submitted by /u/Kyder99
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    Need Help Fast! ManyCam is Hijacking My System!

    Posted: 04 Jun 2018 11:59 AM PDT

    I installed Manycam to my Macbook Pro, but it never worked right. I uninstalled it incorrectly, by dragging the file to the trash. I now know this was wrong. But whenever I want to use my camera on a webinar system like Zoom or etc, and it asks permission, it defaults to my Manycam, not my regular Facetime camera and I literally CANNOT get Facetime camera to be the default cam on the system. No way to!

    As the app is deleted now, ManyCam's tutorials on removal are useless - I have NO WAY TO ACCESS ANY CONTROLS, When I search for "ManyCam" on the system, it comes up with nothing. The app is literally gone, but left crap in its wake that is still hijacking my system. Right now, I can't get my cam to turn OFF because of it. (eeeek! using the ol' PostIt Hide-a-Cam solution, lol...which is no good longterm!)

    I looked into an old post here that listed places the system files are, and none of them are there.

    I am hosting a huge telesummit this week and am DESPERATE for help on this! Do I need to hire an expensive tech or can someone walk me through this? I'm reasonably competent on a PC but the Mac system (which I truly hate) is not letting me have access to root files so...NO idea what may be "behind the curtain"

    Can anyone help me get this MONKEY OFF MY BACK? TIA!!

    submitted by /u/MetisMaven
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    iPhone 8 - Phishing Link via e-mail on phone?

    Posted: 04 Jun 2018 04:52 PM PDT

    I am not sure if this is the correct subreddit so I apologize in advance if it is not...

    I got an e-mail which I am now well aware is a scam email. I didn't click any links, however I did copy and paste the link into my phone browser. I usually paste into a google link to see if it is a scam looking web address but since I was doing it from my phone I spaced out and hit enter. It took me to a page that had something to do with Twitter saying it was a dangerous link, something about stealing passwords.. I freaked out and clicked out of it and erased my history. I'm now on Airplane mode.

    I'm not sure, since I clicked out of it so quickly, if I even went to the phishing site or if it stopped me with a warning.

    Does anyone have any advice on this? Is it possible for someone to hack into my phone from going to the link or would I have had to enter information?

    I feel like a total idiot. Is there anything else I should do to protect myself? When can i safely go off of airplane mode.

    Thanks in advance!

    submitted by /u/mountaingirl1212
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    Weird behavior of my beloved MacBook Air. I can't update to Mac OS 10.13.5

    Posted: 04 Jun 2018 04:20 PM PDT

    Hello all,

    My beloved MacBook Air is driving me crazy. I am currently running MacOS 10.13.3 and I would like to update the OS to 10.13.5. This is what I have done, already a couple of times.

    I open the App Store, I check under Updates and I select 10.13.5. The Mac restarts, update progress is displayed and the Mac restarts again after few minutes.

    When the Mac restarts, the OS is still 10.13.3. No error message. If I check the App Store, it tells me "No Updates Available". If I wait few hours, the App Store will show me 10.13.5 again.

    I have tried this already two times. I have also downloaded and run the 10.13.5 Combo update from Apple's servers, but the same story.

    What's going on?!?

    submitted by /u/botolo
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    9 month old Macbook Pro died. No fix available for over 5 weeks. Apple says I still need to wait 30 days before they consider replacing computer. Help!

    Posted: 04 Jun 2018 03:20 AM PDT

    I'm not sure whether to post here on in r/legal. Bought Macbook Pro in Canada in Aug 2017. It randomly didn't turn on on May 8 (not dropped or damaged in any way). Took it to Authorized Service Provider in the UK that Apple recommended on its website (not Apple store). After a week, I ask them what's going on, and the service provider says that the harddrive is under constraints, so replacement won't be available till Jun 14 (37 days later). They say I have a right to a replacement computer but they can't issue one since they're a third party dealer so I have to deal with Apple directly. Since then, I've been talking to various Apple 'senior' customer relations advisors. One of them said he would send me a new computer (2 weeks ago) and then he went MIA. Other advisors say that they cannot issue a new computer until 30 days has passed. They don't have managers I can talk to, I tried. I just received an email from the Service Provider saying they talked to Apple and were told that I would get no replacement computer at all and I just have to wait for computer to get fixed. Is this normal? What else can I do? I have my dissertation due in a few weeks and aim going crazy. Somebody please help!

    submitted by /u/itchyboob
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    So now that we know there are no updated MacBooks this year, what's the best MacBook to buy?

    Posted: 04 Jun 2018 01:34 PM PDT

    I planned on purchasing a MacBook Pro a few weeks ago, but as WWDC was approaching so quickly, I decided to wait until after the conference to make any final decisions.

    I've seen all the complaints about the recent models' keyboards; knowing that, is it better to buy a more recent model with the upgraded specs, or the 2015 model which comes with the better keyboard?

    I've never owned a Macbook, so I'm not sure what support for a broken keyboard looks like. Genuinely grateful for any advice, and excited to join the community!

    submitted by /u/lacustrine
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    Over the last week I've noticed that Apple Watch Series 2 and Health app seem to be taking one of my lowest heart rates of the day and using it as my resting heart rate. It's 10-20 beats lower than Cardiogram app lists it. Which is more accurate?

    Posted: 04 Jun 2018 03:37 PM PDT

    For example, today I've apparently had some random brief drops to the 50s (there's usually one or two a day so I've always taken them as bad readings since I heard those are common) with the rest being in the mid 60s to 70s at the lowest. The Health app says my average resting heart rate is 61, but Cardiogram says 73. I went back 5 days and the discrepancy persists between the two apps despite similar patterns (most readings in 70s and higher with a couple dips into low 60s and 50s). Some days it's only 10 beats different but in one it's almost 25.

    Which app is more accurate? I'm only worried because the Health app puts me on the verge of having a low heart rate and I don't really exercise so I don't think it should be that low. Plus I'm a bit of a hypochondriac so that doesn't make it any better. I just had a physical last month and they didn't say anything about my heart rate while I was there or notice any arrhythmia.

    submitted by /u/bearface93
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    Restore select photos from Time Machine

    Posted: 04 Jun 2018 03:33 PM PDT

    There are specific photos I want to restore from Time Machine in my Photos library. Is there a specific way to restore them, and keep the metadata/day and time they were taken correct?

    submitted by /u/matthewrules
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    It keeps saying “We’ve run into a problem” whenever i try to go into the “For You” section on Apple Music

    Posted: 04 Jun 2018 03:32 PM PDT

    I am using a iPhone 6s Plus and it keeps doing what the title says. It rarely comes back but if it does it disappears again like a minute later and says the "We've run into a problem" again. I'd appreciate the help.

    submitted by /u/AustinFinner
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    Help retrieving texts off 5S?

    Posted: 04 Jun 2018 02:49 PM PDT

    Other person in convo deleted their texts. Any way to retrieve this?

    submitted by /u/mas752
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