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    Apple Daily Tech Support Thread - [June 13]

    June 14, 2019

    Apple Daily Tech Support Thread - [June 13]

    Daily Tech Support Thread - [June 13]

    Posted: 13 Jun 2019 08:14 AM PDT

    Welcome to the daily Tech Support thread for /r/Apple.

    Have a question you need answered? Ask away! Please remember to adhere to our rules, which can be found in the sidebar. On mobile? Here is a screenshot with our rules.

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    Note: Comments are sorted by /new for your convenience

    Here is an archive of all previous "Tech Support" threads. This is best viewed on a browser. If on mobile, type on the searchbar [title:"Daily Tech Support Thread" author:"AutoModerator"] (without the brackets, and including the quotation marks around the title and author.)

    submitted by /u/AutoModerator
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    Made a quick side-by-side comparison video driving the same road in Hawaii with 'Look Around' in Apple Maps on #iOS13 vs Google Street View.

    Posted: 13 Jun 2019 04:40 PM PDT

    Apple confirms Dashboard's removal in macOS Catalina

    Posted: 13 Jun 2019 06:24 AM PDT

    Some precise 2019 iPhone cases

    Posted: 13 Jun 2019 03:19 PM PDT

    Apple is still selling 2015 MacBook Pros

    Posted: 13 Jun 2019 07:39 PM PDT

    What did everyone think of Ashton Kutcher playing Steve Jobs in 'Jobs'? back in 2013? I wonder what a sequel 'Cook' would look like ten years later in 2023..

    Posted: 13 Jun 2019 07:18 AM PDT

    Apple.ca recognizes Raptors win with animation on website

    Posted: 13 Jun 2019 09:03 PM PDT

    Logic Pro X update taps the tremendous power of the new Mac Pro

    Posted: 13 Jun 2019 10:30 AM PDT

    AdGuard 3.0 for iOS: officially released and ready to block ads

    Posted: 13 Jun 2019 09:44 AM PDT

    Apple Registers 7 Unreleased Mac Notebooks in Eurasian Database

    Posted: 13 Jun 2019 07:06 AM PDT

    Why is the Pro Display XDR so "cheap" when the competition reference monitors cost 27k-40k?

    Posted: 13 Jun 2019 04:49 PM PDT

    I'm curious after all the comparisons to reference monitors from Sony and such that cost 5-8 times as much as the Pro Display XDR. Is the XDR not as capable as the monitors as it's being compared to and if it is, what's the reasoning behind Apple's price strategy?

    submitted by /u/CalvinbyHobbes
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    Facebook app banned by Apple hoovered up data from 187k users first

    Posted: 13 Jun 2019 04:52 AM PDT

    Exclusive - The 2019 Mac Pro launch review

    Posted: 13 Jun 2019 09:30 AM PDT

    PSA - Twitterific update now includes persistent banner ad, even on paid version

    Posted: 13 Jun 2019 03:34 PM PDT

    Bought the ad-free version of this, been using it for a while happily as my primary Twitter client. Today I noticed the icon was different... opened it and saw it now has ads. Bummer.

    submitted by /u/pelley
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    The new Mac Pro is a design remix

    Posted: 13 Jun 2019 08:33 AM PDT

    Editorial: New Mac Pro highlights the gap Apple isn't filling

    Posted: 13 Jun 2019 07:39 AM PDT

    Dead Cells coming to iOS July 17th. Preorder discount available.

    Posted: 13 Jun 2019 11:04 PM PDT

    PSA: App Store refunds may be highly restrictive now.

    Posted: 13 Jun 2019 07:54 PM PDT

    A few years ago I recall downloading an app from the App Store and not liking it too much, and requesting a refund via iTunes Support. I confirmed this by checking my emails and indeed I last did this back in April 2016.

    ​

    Well the same scenario happened again today, but instead this time a cold heart from iTunes Support. All I got were responses of links to the iTunes Store policy on refunds, which indeed says it's up to Apple. I just figured there was still some human aspect in the decision making process, for people who download apps and use them for 30 seconds and then decide it's not what they're looking for.

    ​

    I escalated via iTunes Support email and got "I apologize, but as mentioned in the previous email we have no additional information to provide regarding this issue. The iTunes Store now considers this case closed to further discussion and any more emails pertaining to this exact request will go unanswered." Wow, feels harsh.

    ​

    tl;dr: Title, you may not be able to as easily get a refund on an app purchase, so make your purchases wisely.

    submitted by /u/dothedew94
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    Clearing up misunderstandings and miscommunication about NFC in iOS 13

    Posted: 13 Jun 2019 11:49 PM PDT

    Hi all,

    I've been waiting since about 2012 for NFC to truly come to iPhone. I've been keeping an eye on the space, mostly focused on Android and transit, since that time. Now that NFC has finally arrived for iPhone, I thought it would be good to share some info on what NFC is, what devices it will work on, and what it will do for you. As for my background and why you can trust me? Other than my love of NFC long before most of you knew about it, I'm also a iOS developer. I built Home Assistant Companion as well as my newest app, TransitPal which allows you to check the balance and details of, guess what, an NFC transit tag, such as the Clipper card. I've already deeply immersed myself all of the changes in Core NFC that are coming as part of iOS 13. I've also been pretty active on Twitter talking about iOS 13 and NFC.

    What is NFC?

    NFC stands for Near-field communication. NFC powers a lot of things in our lives today. It's how Apple Pay in stores works. It's how your transit pass (e.g. Oyster, Metrocard, Clipper, etc) work. It's maybe how your badge is able to unlock doors in your home or office. Effectively, NFC is a way for one device to talk to another device and quickly exchange some information. As you most likely know if you already use NFC in your day to day life, the two items must be held pretty close together (but, common misconception, you do not need to tap the items together in most cases. Apple even tells developers in the Human Interface Guidelines to never instruct users to tap). BTW, NFC is NOT the same as RFID. To put it simply, NFC is two way communication vs RFID which is one way. NFC is also newer.

    Does my iOS device have the NFC hardware built in?

    If your device supports Apple Pay in a physical store, yes, your device has a NFC chip. That's the iPhone 6 and later. To be clear, iPad does not have the chip, nor does iPod touch.

    I've heard that iPhone XS/XS Max/XR support some special NFC features, such as "background tag reading"? Why is Apple keeping those special features away from my fantastic iPhone X?!? Why doesn't Tim Apple love me??

    That's right, there are some special NFC features that are only available to the iPhone XS, iPhone XS Max and iPhone XR. They are:

    • Background Tag Reading
    • Express Cards with power reserve

    Both of these features are only available on the XS and XR because of an actual hardware change made in the A12 Bionic SoC. Apple is not intentionally keeping functionality away from older devices that they could enable with software. There is no giant conspiracy to make you upgrade to the latest device (well, there might be, but it almost certainly isn't being driven by not letting you have the latest NFC features).

    Details are a bit murky on what changed exactly (Apple doesn't really like to release full changelogs on the silicon itself, let alone the software running on it), but what appears to have happened is that Apple dedicated resources in the SoC to be able to leave the NFC hardware constantly engaged (or in "reader/active mode"). This enabled faster response time when using Express Cards as well as the very handy power reserve feature. What's an express card or the power reserve feature? Glad you asked...

    What are "Express Cards with power reserve"?

    Let's break this term into two parts. First, Express Cards.

    Express Cards

    Right now, there are only two kinds of Express Cards: Student ID and transit cards. Put simply, an Express Card is a standard pass in your Apple Wallet that has a special power: It can be (with your previous authorization) used without requiring you to authenticate via Touch ID or Face ID like you do for a Apple Pay transaction. Having to look at your phone to walk through a subway turnstile wouldn't be a great user experience, right? It takes too much time. Same goes for a student ID card being used to buy lunch or enter your dorm room. So an Express Card is exactly that, just an express card. Please note, only some student ID and transit cards are supported, please click the links in the previous sentence to learn more.

    Power Reserve

    Okay, Power Reserve is another simple thing to understand. If your transit card is on your phone and your phone dies, how do you get home? Power Reserve fixes this. Under very certain circumstances, your phone will allow you to use a Express Card after your iPhone dies due to battery depletion. Here are those certain circumstances:

    • The iPhone must have been unlocked using Face ID or Touch ID before it shutdown
    • It must be a system initiated shut down, e.g. you can't turn the phone off yourself
    • It has been 5 hours or less since the phone shut down (the exact timing is a bit questionable. Apple says 5 hours, but that's in a best case scenario. Everytime you use a Express Card in power reserve, the battery reserved for it will drop significantly.)

    Assuming you meet all of these requirements, you can press the side button to get the standard "plug me in" screen as well as a note saying Express Card can be used. Just use it normally after tapping the side button. You'll feel a haptic when you do.

    What's background tag reading?

    Background Tag Reading allows your iPhone XS (Max) or iPhone XR to constantly monitor for presence of a NFC enabled device/tag. If it detects one, and it's NDEF message contains a URI record, you will get a notification just like any other allowing you to open whatever the URI is. Most of the acceptable URIs are Apple system provided URL handlers. They are:

    URL Scheme Example
    Website URL (HTTP/HTTPS) https://www.example.com
    Email mailto:user@example.com
    SMS sms:+14085551212
    Telephone tel:+14085551212
    FaceTime facetime://user@example.com
    FaceTime Audio facetime-audio://user@example.com
    Maps http://maps.apple.com/?address=Apple%20Park,Cupertino,California
    HomeKit Accessory Setup X-HM://12345

    Outside of that, Universal Links are supported. A Universal Link allows a third party app to handle URLs for their domain. For example, the Apple Store app will be opened whenever you click a https://apple.com product URL.

    I don't have an iPhone XS, XS Max or XR. How can I use NFC?

    All iPhones starting from iPhone 6 support NFC. However, iOS doesn't constantly scan for tags on devices older than a XS, XS Max or XR. Therefore, the only way for you to use NFC is by using an app that initiates NFC reader mode. This is a manual process and the app must of course have support via Core NFC to start that reader mode. The app most likely won't do anything with presented NFC tags that don't contain the data its looking for.

    What's new in iOS 13 relating to NFC?

    In iOS 12, Apple introduced Core NFC to allow apps to interact with NDEF formatted NFC tags. It was pretty limited as tags could only be read, not written, and only NDEF tags were supported. In iOS 13, that limitation was removed and Core NFC finally is pretty fully featured. Here's whats new:

    • Can read (and write) more than just NDEF tags
    • Can access the NFC tag unique identifier (UID), perfect to stop counterfeiting and identify individual tags
    • Shortcuts now offers NFC as an automation

    How does Shortcuts use NFC?

    Shortcuts in iOS 13 lets you use NFC tags to kick off shortcuts. You simply scan a tag, most likely a NDEF formatted one, Shortcuts records the unique identifier (UID) of the tag and then when that tag is scanned in the future the shortcut runs. At least, that's how we think it will work. Not really sure yet due to bugs in Shortcuts relating to NFC. It should be different than the iOS 12 way of using NFC with Shortcuts where you would write a NFC tag with a URL like shortcuts://run-shortcut?name=My%20Cool%20Shortcut.

    What does improved NFC support in iOS 13 allow me to do?

    Well, it's early days of course, but there's already been some interesting developments:

    I expect to see more third party app developers announcing their NFC plans in the coming weeks. A whole new category of apps that interact with the physical world is now possible thanks to Core NFC improvements, you should be really excited by the possibilities. Here's some non-Shortcuts ideas i've come up with on my own:

    • Your transit card is running low on funds. Use the official transit card app to reload funds to your card and finish the process by tapping your card.
    • Set up a bank account without having to visit a branch, just by tapping your passport or NFC enabled drivers license to your phone. The same thing for any number of confirmed identity required things like credit cards, utility accounts, taxes, etc.
    • Have trouble waking up in the morning? Put a NFC sticker on the other side of your room. Your alarm won't stop until your phone touches the tag.
    • Hate typing in long URLs for ads you see in the physical world? Just tap your phone to the ad and you can open the URL instantly.
    • Keep a NFC tag in your wallet as a digital business card. Anyone can tap it and be redirected to your website to connect with you.
    • Tap an NFC tag to connect to your friends wifi network automatically

    Obviously when you add NFC and Shortcuts together the possibilities are pretty endless.

    • Put a tag on your bedside that you tap at night to automatically trigger a "go to sleep" shortcut.
    • A tag next to your TV which will automatically turn the TV on and open Netflix on your Apple TV... before you even can sit down

    What NFC tags should I buy?

    NFC tags are super cheap and come in all shapes and sizes. You can get them as stickers, keychains, bracelets, rings and more. You can even buy custom tags with your logo on them and your data of choice already written to the tag! You can find tags on Amazon for about $10 for a pack of 10. If you're willing to wait, they can be had on AliExpress too. I've seen a pack of 10 for $1 before. Usually just searching "nfc tag" will find what you are looking for. A specific model I like (if you're willing to spend a few pennies more per tag) is the NTAG216. It's the fastest and largest (storage) tag that NXP, the largest company behind NFC, makes. The NTAG213 and 215 are also great tags. The other keyword to look for is "NDEF".

    Finale

    In conclusion, NFC in iOS 13 is super awesome and will directly improve your daily life. It's coming soon, to a iPhone near you.

    Resources

    Here's everything that I used to generate this post:

    Apple provided resources:

    Third parties:

    submitted by /u/robbiet480
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    [Review] Powerbeats Pro vs Bose Soundsport Free

    Posted: 13 Jun 2019 03:57 PM PDT

    I have been shopping true wireless earbuds for a while because the shape and materials of the AirPods seriously hurt my ears. I first bought the Bose Soundsport Free. I now have the Beats Apple Powerbeats Pro. Here's how they stack up.

    Sound
    The Bose sound better. The bass is, surprisingly, fuller and the highs sound better. There's also less distortion. Both the Bose and the Powerbeats sound better than the AirPods/EarPods

    Comfort
    Both the Powerbeats Pro and the Soundsport Free are infinitely more comfortable to my ears than the AirPods/EarPods. The Powerbeats Pro rely on spherical shaped silicon tips that are changeable. The Bose also used a silicon tip but it was a little less flexible/thicker. However the shape of the Bose was tapered, almost like the spout of a sippy cup. For my ears, the Bose were more comfortable. Even though the tip was smaller, the Bose were able to lock into the ear with a twist motion. One downside of this is that despite sounding better than the Powerbeats Pro, they had less isolation. Depending on your use case that's good or bad.

    Reliability/Bluetooth
    The Bose Soundsport Free are unusable outside. As a result, I returned them. This is apparently an extremely common complaint. It is not fixed in allegedly newer hardware revisions or firmware updates (I had both). On the other hand, the Powerbeats Pro are rock solid. In two days of use, inside, outside, city, and suburb, I haven't had a single drop out. The Bose dropped multiple times per track.

    Errata
    Make sure to try all four tips included with the Powerbeats Pro. Sound quality differs dramatically based on the tip used and the quality of the seal it makes with your ear.

    AMA.

    submitted by /u/uniqueusernameislong
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    The best tech talk in a while: The Talk Show Live From WWDC 2019

    Posted: 13 Jun 2019 03:37 AM PDT

    WWDC 2019 - NSHipster

    Posted: 13 Jun 2019 07:05 AM PDT

    After Apple Sign-In, we need to be able to generate disposable emails for mailing list signups.

    Posted: 13 Jun 2019 11:35 AM PDT

    I can't think of how many times I'll visit a site and it'll ask for my email address. Not necessarily to start a new account, but just an "opt-in". Sometimes it's for content that I might be curious about, only to find that it's just 3-times-a-day spam.

    Occasionally, unsubscribing to them can be as easy as clicking a button, but sometimes they're downright impossible (hidden behind log-in pages or unnecessarily multi-steps). I'd love the ability to just press a button to "burn" an email address I used for a mailing list.

    submitted by /u/Salmon_Quinoi
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